Humana Internship Interview Questions & Answers
Below is a list of our Humana interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. What do you do when you are given an assignment you don't know how to complete?
Why the Interviewer Asks This Question
The interviewer asks this question to gain insight into your communication, critical thinking, and problem-solving skills. They want to understand how you tackle unfamiliar assignments and know you will ask for help when needed.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on showing how you approach an unfamiliar situation. You want the interviewer to see that you have critical-thinking skills and can research how to complete an assignment. You also want to show them you are unafraid to ask for clarification so the task is done correctly.
Written by Krista Wenz on June 1st, 2022
Answer Example
"It depends on the assignment. If it is something I believe I can research and figure out how to complete the task, I will go that route. Suppose the job is something particular to the company I am working for and has a specific way to complete it. In that case, I will tell the person giving me the assignment I am unfamiliar with how to do the task. I will ask them to show me or point me in the right direction so I complete the assignment correctly."
Written by Krista Wenz on June 1st, 2022
Behavioral
2. Can you work independently, or do you prefer to be closely supervised?
Why the Interviewer Asks This Question
Many companies are looking for interns who are self-starters and can work independently. While working in a team environment is also required as you collaborate with coworkers and mentors, Humana wants interns who can conduct independent research, examine the data, and make decisions. The interviewer asks this question to see that you can work independently and will not need to be closely supervised if hired.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Explain that you work well independently and work well with teams. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. I do not prefer close supervision as I am confident in my skills once I learn something new. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them."
Written by Krista Wenz on June 1st, 2022
Behavioral
3. How well do you work under pressure?
Why the Interviewer Asks This Question
As a Humana Intern, you must work well under pressure. You will be responsible for attending meetings and taking notes, learning how to work in a leadership position, working on projects, and meeting deadlines. Situations will come up that add stress to a project, and you must be able to manage your stress for a successful outcome. The interviewer wants to hear that you work well under pressure and stay focused on the task at hand.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on giving an example of working under pressure related to school or a past job. You might have had a project in danger of going over budget or a paper with a short deadline. Using the STAR method is an excellent way to formulate your response to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain your role, the measures you took to solve the issues, and the outcome. The interviewer wants to hear that you can effectively work under pressure as a Humana Intern.
Written by Krista Wenz on June 1st, 2022
Answer Example
" I work very well under pressure. As a full-time student with a full load, I am constantly under pressure to do my homework and complete multiple assignments. I also work part-time, so I have developed a system that prioritizes the most urgent assignments and tasks I need to complete to stay on track. Being organized and remaining focused on the task at hand keeps stress from taking over, which allows me to stay calm while working under pressure."
Written by Krista Wenz on June 1st, 2022
Communication
4. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have the solid verbal and written communication skills required for Human Internship positions. Your job duties will include speaking to your mentor, managers, coworkers, and the public. You will also be responsible for written communications when writing reports and communicating by email. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communications.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took two years of leadership and communication courses in college and honed my verbal and written communication skills. I have a copy of a letter of recommendation from my professor highlighting these skills if you would like to see it."
Written by Krista Wenz on June 1st, 2022
Direct
5. We require all candidates to submit to a background investigation. What will be the worst thing we discover in your background check?
Why the Interviewer Asks This Question
Most companies require their candidates to undergo a background investigation before being offered a job. If you have a violation or charge in your background, the interviewer will decide if the offense is severe enough to disqualify you as a candidate. The interviewer wants a heads up to see the worst thing they will discover in your investigation to determine if they should move forward in the hiring process.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
When responding to this question, focus on any disputes you had with a neighbor, poor credit, tickets or citations, criminal or civil charges, arrests, drug use, or family members who have been in trouble with the law. Most background investigations are in-depth, and investigators will discover everything about you. If you have something troubling in your past, this is your opportunity to tell the interviewer what they will find and explain the situation.
Written by Krista Wenz on June 1st, 2022
Answer Example
"The worst thing you will discover in my background check is a speeding ticket I had four years ago. I was going 15 miles per hour over the speed limit on the freeway and was cited. I paid my fine and have not sped since."
Written by Krista Wenz on June 1st, 2022
Direct
6. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to make sure that they answer all of your questions about the company or job role during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Review the job announcement and research the company beforehand so you do not ask questions that could be answered during your research.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for the company, or if they have any hesitancy about hiring you.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Yes, I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on June 1st, 2022
Direct
7. Do you have reliable transportation?
Why the Interviewer Asks This Question
The interviewer cannot legally ask if you own a vehicle, as it can be discriminatory. However, they can ask if you have reliable transportation. If one of the job requirements is reliable transportation, the job description should mention it. The interviewer asks this question to determine if you meet their requirement and if there will be no issues arriving on time.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. Focus on describing the form of reliable transportation you will use to get to work if hired.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Yes, I have reliable transportation. I bought a new truck last year and have never had mechanical issues. I maintain my truck and follow the service manual recommendations. Getting to work will never be a problem for me if you choose to offer me the position, and I typically arrive half an hour before my shift starts."
Written by Krista Wenz on June 1st, 2022
Direct
8. Who is the CEO of our company?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer may ask. Review the company website, online employee reviews, and the job announcement and visit the company and talk to staff. The interviewer wants to hear that you have done your homework and know the CEO of Humana.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Show the interviewer you have done in-depth research on their company. Focus on naming the CEO of Humana and a little history about them. You can mention when they were appointed CEO, who they worked for before Humana, and any achievements they have made since becoming CEO.
Written by Krista Wenz on June 1st, 2022
Answer Example
"The President and CEO of your company is Bruce Broussard, who joined Humana in 2011. Under Mr. Broussard's leadership, Humana has created an integrated care delivery model that has lowered member costs, improved health outcomes, and provided a quality healthcare experience."
Written by Krista Wenz on June 1st, 2022
Direct
9. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
Humana wants to hire a responsible, dependable Intern who shows up to work when scheduled. The interviewer asks this question to evaluate your work attendance in the past year. If you called off work several times in the past year, they might hesitate to offer you the position unless your reasons were excusable.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on the exact number of days you missed work and why. If the interviewer deems your absence from work excused and unavoidable, it will likely not be an issue. If you have several unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I was absent from work one day last year. The day I missed was due to a minor vehicle accident. I was rear-ended on my way to work and went to the emergency room for evaluation. I called my supervisor from the accident scene, and he said to take off as much time as needed. I was fine and able to return to work the next day."
Written by Krista Wenz on June 1st, 2022
Direct
10. We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?
Why the Interviewer Asks This Question
The interviewer advises you of their pre-employment drug screen and asks if you'll pass, so they can decide if they want to continue with you in the hiring process. Humana invests a lot of money in hiring employees, and they want to avoid sending you for a drug test if you will not pass.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, if you do not think you will pass the drug test, you need to let the interviewer know that now. If passing the drug test will not be an issue, ensure the interviewer that you will pass the test because you do not use drugs.
Written by Krista Wenz on June 1st, 2022
Answer Example
"No, there will not be an issue with passing a drug test. I do not use drugs and never plan to."
Written by Krista Wenz on June 1st, 2022
Direct
11. How did you hear about this position?
Why the Interviewer Asks This Question
Humana invests a lot of money advertising its job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their agency referred you. Describe how you heard about the position, and give the name of the employee or recruiter who referred you if applicable. Some companies offer their employees a referral fee when referring a candidate, while others hire recruiters to seek out qualified candidates.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
The interviewer wants to briefly hear how you heard about the position. Be concise in your response, focusing on the recruiter's name, the website where the agency posted the job, the agency website, or an employee referral.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I heard about the internship from a recruiter named Keisha Jones. She visited our campus during a career fair and told me about the internship opportunities with your company. After explaining what the internship entailed, I applied for the position."
Written by Krista Wenz on June 1st, 2022
Direct
12. What is the vision of Humana?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you have done your research on Humana before your interview. Be prepared to answer any questions the hiring manager will have, such as the company's mission and vision statement, its core values, the population they serve, the CEO, and the year they were founded. Do your homework before any interview and learn all you can about the company.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Humana's vision is 'that everyone is entitled to a good life.' Focus on memorizing the vision so you can respond to this question with ease. Then, you can add a brief statement about how their vision resonates with you if you'd like.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Humana's vision is that everyone is entitled to a good life. I love that your vision aligns with mine, and it is short and to the point. I believe people remember a company's mission and vision statement when it is clear and resonates with them."
Written by Krista Wenz on June 1st, 2022
Discovery
13. Why did you choose to pursue a career in this industry?
Why the Interviewer Asks This Question
The interviewer wants to hear your reasons for choosing this profession to understand what motivates you in your career. They want to know if you were mentored by someone in the industry, have family or friends who suggested you pursue this profession, or heard about this career from a guidance counselor or professor.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on giving your reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivates and inspires you to pursue this career to determine if you will be a good fit for their organization. While Humana is a healthcare company, the internship positions are in Actuarial Professional Development, IT, and Finance and Accounting.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I knew I wanted a career working in this industry but was not sure in what capacity. I chose to pursue a career as a Cyber Data Protection Engineer after researching the different roles involved in the healthcare industry. This position utilizes my hard and soft skills and seems like the best fit for me. I love that I am involved with protecting the hospitals' and patients' confidential information and that my work helps prevent cyber attacks from debilitating the system ."
Written by Krista Wenz on June 1st, 2022
Discovery
14. Humana has many qualified candidates applying for this internship position. What makes you the best candidate for the role?
Why the Interviewer Asks This Question
The interviewer asks this question to hear what qualities you will bring to Humana and how you will benefit them if hired. Now is your chance to highlight your best characteristics and experience, showing the interviewer you have all the qualifications they require in an intern.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Review the job announcement before your interview and highlight the qualities, experience, and education Humana seeks in an employee. Then, focus on using those keywords in your response. When describing how you meet their job requirements, the interviewer will see that you are a highly qualified candidate and place you high on the candidate list.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I am the best candidate for the internship position because I meet all of your job qualifications. I will be graduating in December with my Bachelor's Degree in Software Engineering, and I am active on-campus and in the community. I have strong analytical and leadership skills and work well under pressure. I also have exceptional communication and interpersonal skills, and I look forward to bringing my skills and thirst for knowledge to your wonderful company."
Written by Krista Wenz on June 1st, 2022
Discovery
15. Why do you want to do an internship with Humana?
Why the Interviewer Asks This Question
The interviewer wants to hear that you have researched their company. When responding to this question, highlight unique aspects of Humana that stand out from others. You may want to work for their company because of their stellar reputation, their opportunity for professional growth and advancement, or their high number of patients.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Instead of giving a generic answer to this question, focus on showing the interviewer that you have thoroughly researched their company. For example, if you say you want to work for Humana because they offer an internship program, that could apply to many other companies. Instead, say that you want to work for Humana because they are one of the best-known names in healthcare, and they have a reputation for providing the most comprehensive internship program.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I want to do an internship with Humana because your vision and values align with mine. I want to work for a company whose vision is that everyone is entitled to a good life. I could not agree more! I also want to prepare for an IT position with your company and am excited you offer an IT Internship program that will give me first-hand knowledge and experience."
Written by Krista Wenz on June 1st, 2022
Discovery
16. Why should we not hire you?
Why the Interviewer Asks This Question
The interviewer hopes to hear that there is no reason not to hire you! Tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you. You might wrap it up by sharing that you are patient-focused, have a proven employment record, and have excellent references.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on the attributes that make you a great employee and how they will benefit Humana if hired. Assure the interviewer there is no reason why they shouldn't hire you.
If you want to be considered for the job, avoid giving reasons not to hire you. You do not want to put doubt in the interviewer's mind and have them reconsider offering you the position.
Written by Krista Wenz on June 1st, 2022
Answer Example
"There is no reason you should not hire me. I meet all of your intern requirements, and I am energetic, dependable, and have a strong work ethic. If you choose to hire me for the internship, you will not be disappointed in my performance."
Written by Krista Wenz on June 1st, 2022
Discovery
17. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. The Humana Internship job posting has many duties you will be responsible for. The interviewer wants to know what you like the most to see where your strengths lie.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing what you like most about the job and provide your reason why. For example, you might look forward to the many networking and professional development opportunities. Tell the interviewer why this particular part of the job excites you.
Written by Krista Wenz on June 1st, 2022
Answer Example
"There are many aspects of the job description that are appealing. I'm most excited about the exposure to networking and professional development opportunities. I understand how important it is to meet and talk with others in the industry and learn from others' experiences."
Written by Krista Wenz on June 1st, 2022
Educational
18. Tell me about your education.
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you have the education needed to perform your job as a Humana Intern. They want to hear if you have a degree, certificates, or specialized training that qualifies you to work in this field. If you have made it to the interview, you must have the education they require.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing your education as it relates to the position. Most Humana Intern jobs require a minimum of a bachelor's degree to apply for the position or that you will receive your degree during a specific time frame. You most likely have the necessary education and credentials, or you would not have been invited to an interview. Assure the interviewer you have the required qualifications for the position.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I am currently a student at Duke University working towards my bachelor's in finance and accounting. I have maintained a 3.6 GPA throughout my schooling and will graduate with honors in six months."
Written by Krista Wenz on June 1st, 2022
General
19. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
Why the Interviewer Asks This Question
The interviewer would like to know if you consider yourself a patient individual. Impatience can cause stress and anxiety in coworkers, so you must showcase your ability to remain patient and professional in workplace situations.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Interviewers want to hire interns who are patient and can remain calm in challenging situations. Focus on letting the interviewer know that you are patient and professional and can increase your patience during difficult times.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I am very patient with other people. I tend to be impatient with myself if I am not finishing a project as fast as I think I should be. But, I am learning to be patient with myself as well. I find that breathing exercises and closing my eyes for a few seconds can help me regroup."
Written by Krista Wenz on June 1st, 2022
General
20. What is your greatest weakness, and what are you doing to improve?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest weakness related to your profession to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your career and take steps to improve, it shows the interviewer that you are motivated and inspired to grow professionally.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on a weakness related to your profession, but not one that is an essential job duty. For example, if you say your weakness is your verbal communication skills, the interviewer may pass you over for another candidate because that skill is an essential part of being an excellent Humana Intern.
Written by Krista Wenz on June 1st, 2022
Answer Example
"My greatest weakness is my lack of experience in this field. I am improving this weakness by applying for this position. I just graduated college and received my bachelor's degree and only have classroom experience. My goal is to get chosen for the position to start gaining hands-on experience. I am a quick learner, and you will not be disappointed in my performance if hired for the position."
Written by Krista Wenz on June 1st, 2022
General
21. What are your professional goals for the next five years?
Why the Interviewer Asks This Question
The interviewer asks this question for two reasons. They want to see if you have professional goals and a plan to achieve them. Setting goals to improve and grow professionally shows that you are motivated and dedicated to your profession. The interviewer also wants to see if your plans include working for the company. Humana invests a lot of money and time in hiring and training employees, and the interviewer wants to know that you will be a long-term employee if hired.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing your professional goals for the next five years and how you will achieve them. If your plans include higher education, highlight that in your response. Since you are still a student, your goals might be to get hired for the internship, graduate, and work full-time with Humana.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Since I am new to this field, my professional goals in the next five years are to get hired by your company and gain experience during the internship. I will graduate this year, and my goal is to get hired full-time by your company after my internship. Over the next five years, I plan to gain experience with your company and work my way towards a managerial position."
Written by Krista Wenz on June 1st, 2022
General
22. Would you describe yourself as a detail-oriented person?
Why the Interviewer Asks This Question
As a Humana Intern, you must be detail-oriented. You will be responsible for attending meetings, taking notes, writing reports, analyzing data, and performing complex projects. The interviewer wants to hear that you pay attention to detail to see that you will be an excellent addition to their team.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you have a letter of recommendation or performance review from a previous employer that describes your attention to detail, let the interviewer know when responding to this question. When a former employer or supervisor comments on your attention to detail, it carries more weight than when you describe yourself. If you do not have a letter or performance review, give an example of why you consider yourself a detail-oriented person.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Yes, I am very detail-oriented. I am so much so that my college professor asked me to work as his assistant correcting and filing papers and inputting data into spreadsheets. I have a letter of recommendation from him that highlights my attention to detail if you would like a copy for your records."
Written by Krista Wenz on June 1st, 2022
General
23. Would you describe yourself as a compassionate person?
Why the Interviewer Asks This Question
The hiring manager wants to see if you consider yourself a compassionate person since Humana values helping others improve their health and well-being and cares deeply about those they serve. Humana wants to hire like-minded interns, so the hiring manager will ask you if you are compassionate to determine if you will be a good fit for the team.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on ensuring the hiring manager understands you are a compassionate person. You can say you are compassionate, but giving an example where you have helped others is a better way to let the hiring manager know. For example, you can describe your volunteer experience, how you took care of an elderly relative, helped your neighbors, or took someone in who was down on their luck. Give an example that shows you have compassion for others.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Yes, I am a very compassionate person. I have empathy and compassion for others and do not like seeing people down on their luck. I have volunteered at a soup kitchen that provides warm meals to people without homes for the past three years. I also volunteer at an animal shelter and take the animals for walks, play with them, and help clean their cages. I have compassion for animals and humans alike."
Written by Krista Wenz on June 1st, 2022
General
24. How would your references describe you?
Why the Interviewer Asks This Question
The interviewer wants to hear that your references will positively describe you. Think about the constructive things your references have said about you in the past. Be complimentary of yourself; now is not the time to be humble.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if their words are fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their file.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive attitude to the workplace. I learn new concepts quickly and seek out opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on June 1st, 2022
General
25. Name three of your greatest strengths related to the profession you are pursuing.
Why the Interviewer Asks This Question
The interviewer wants to hear about three of your greatest strengths related to the profession you are pursuing to determine if you have the qualities they are looking for. Review the job description before your interview and look for keywords Humana used to describe its ideal candidate. Then, choose three keywords that you have identified as your greatest strengths, showing the interviewer that you have the characteristics they are looking for in an intern.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Suppose the job description says Humana seeks an analytical, compassionate student with strong communication and interpersonal skills to work in a leadership position. In that case, name your analytical skills, compassion, communication, interpersonal, or leadership skills as your greatest strengths. Focus on using three keywords from the job description so the interviewer can see that you have the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on June 1st, 2022
Answer Example
"My greatest strengths related to this profession are my communication, leadership, and interpersonal skills. I have excellent verbal and written communication skills and can explain complex terms in easy-to-understand terms. I have led many diverse groups at work and in a volunteer capacity, and I have exceptional listening skills. I look forward to sharing these skills and learning new skills if chosen for the internship position."
Written by Krista Wenz on June 1st, 2022
General
26. What do you like to do in your free time?
Why the Interviewer Asks This Question
The interviewer asks this question to see what interests you and if you have healthy avenues to decompress. They want to hear what hobbies and activities you enjoy and know that you spend time away from work destressing from the pressures of the job. Since Humana hires interns who are actively involved on-campus or in the community, highlight any volunteer work you do in your free time.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on three or four activities you enjoy. The interviewer wants to see what you are interested in and determine how well you will get along with other team members based on your interests.
Written by Krista Wenz on June 1st, 2022
Answer Example
"In my free time, I enjoy outdoor activities that keep me in shape. My favorite activities are surfing, trail running, and kayaking. I also enjoy volunteering every weekend at my church, gardening, and baking."
Written by Krista Wenz on June 1st, 2022
Leadership
27. Do you see yourself as a leader? When have you led a team?
Why the Interviewer Asks This Question
Even though you will be working in an internship position, Humana aims to develop leaders. Perhaps you have led a team at work, been a coach for a youth sports team, or were the captain of the debate team. Be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a large group or a team of two, you must demonstrate to the interviewer that you can handle the responsibility of being a leader and mentor.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Talk about your desire to be a leader or describe your leadership qualities. Focus on sharing with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be the face of the organization when challenges arise.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Yes, I see myself as a leader. Not only have I managed a team in two prior roles, but I also believe that leadership does not always equate to management. I lead at all times by providing the best model of enthusiasm and work ethic."
Written by Krista Wenz on June 1st, 2022
Operational
28. Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service greet customers with a smile, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I have been working in hospitality for three years, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating the customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to make sure their needs are taken care of and that they leave with a smile on their face."
Written by Krista Wenz on June 1st, 2022
Teamwork
29. How do you handle a dispute with a coworker or supervisor?
Why the Interviewer Asks This Question
It is not uncommon for employees or supervisors to have a dispute or disagreement with someone they work with. The interviewer knows this and wants to see how you have handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential to possess in any profession.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on giving a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to explain the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
Written by Krista Wenz on June 1st, 2022
Answer Example
"Over the years, I have found the involved parties can fix all conflicts with honest, open communication. When both parties can explain why they are bothered by something and decide how to handle the situation maturely, it seems less conflict will happen in the future. Most conflicts are simply a misunderstanding or lack of communication."
Written by Krista Wenz on June 1st, 2022
Teamwork
30. How well do you collaborate with others?
Why the Interviewer Asks This Question
While some of your job duties as a Humana Intern will be working independently, most of the time, you will collaborate with your mentor and other team members. If you have experience working with groups at work or school, describe how well you have collaborated with others in the past. The interviewer wants to hear that you are a team player and can work well with diverse groups.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you want to be considered for the position, avoid saying you prefer to work alone or you do not work well with others. It is okay if you prefer to work alone, but you do not want to voice that to the interviewer. They want to see that you are a team player and can work well with others. Focus on letting the interviewer know that you work well in any situation.
Written by Krista Wenz on June 1st, 2022
Answer Example
"I collaborate very well with others. It helps when like-minded individuals work towards a common goal for things to flow smoothly in the workplace. In my three years in college and working in retail, I have never had any issues with classmates or coworkers. I enjoy working independently and with others and learning from their experiences."
Written by Krista Wenz on June 1st, 2022