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Highmark Interview Questions

To help you prepare for a Highmark job interview, here are 30 interview questions and answer examples.

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Question 1 of 30

The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

How to Answer

Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

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30 Highmark Interview Questions & Answers

  • 1. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

      How to Answer

      Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      1st Answer Example

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Highmark Inc. you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

      2nd Answer Example

      "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. However, I put time and attention into using the latest technology that others on my team are leveraging so we can be more efficient. If there is a way we can share information, it will help everybody!"

      Community Answer

      "I'm a very detailed person who makes use of platforms like google docs, PowerPoint, and excel to keep information organized."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Fantastic! These are all very helpful tools, and the interviewer will appreciate the specifics that you offer.

  • 2. What inspired you to apply for this position at Highmark?

      How to Answer

      The interviewer is looking to hear what in particular, has led you to apply. Pick out exciting elements from the job post, parts about the company you love from your research, making sure to show enthusiasm and passion in your answer.

      1st Answer Example

      "I applied for this position at Highmark Inc. because I want to make navigating health insurance easier for everybody. I saw that this is one of your strategic initiatives and I could truly make an impact in this role."

      2nd Answer Example

      "For example: "I wasn't actively looking for new roles, but after reading the job ad for this role, I felt like I couldn't pass it up. It sounds like an exciting adventure into some new spaces for the company and I love building new programs and systems."

  • 3. The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

      How to Answer

      The interviewer wants to make sure you are staying up to date with changing regulations and that you are motivated to do so. You not only have to be aware, but then recommend changes that need to happen in the organization to comply.

      1st Answer Example

      "I subscribe to several blogs on this topic and make sure I'm reading the news. I try to take 15-30 minutes a day during lunch to read. If anything I'm hearing would cause a major process change, I think about whether or not I can handle it for my team or if it needs to be elevated to my leader."

      2nd Answer Example

      "For example: "I joined an association who sends out updates any time there is a changing regulation that could impact our function. We actually talk about best practices at each of our places of work so we are sharing information."

  • 4. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation and what was the outcome?

      How to Answer

      Health insurance can be very complex to the average person and the interviewer wants to know if you can handle a person who is very upset. Show that you care about each caller and that you have empathy for that individual. Showcase your problem solving skills and the fact you can handle a high degree of emotion on the phone without getting rattled, still helping the customer, and trying to get them what they need.

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  • 5. At Highmark, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

      How to Answer

      The HIPAA privacy rules are paramount in the health insurance industry. The amount of patient data you have access to is overwhelming. Make sure you can show your understanding of the rules while displaying your own personal integrity in upholding them.

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  • 6. At Highmark, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

      How to Answer

      In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology.

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  • 7. At Highmark, we do a lot of community education trying to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role."

      How to Answer

      The interviewer wants to make sure you are comfortable presenting information in public. People in the health insurance industry are asked to speak frequently, so making sure you have the skills to teach others is critical.

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  • 8. At Highmark, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

      How to Answer

      The interviewer wants to see that you have a plan in how you will work from home successfully. Some people can't handle this lack of structure, so show that you are able to be very productive.

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  • 9. At Highmark, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

      How to Answer

      Data analysis is becoming a critical part of any role. Demonstrate an analysis you did that truly made an impact for the business.

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  • 10. To work at Highmark, you have to be really passionate about compliance and accuracy. Tell me why this is important to you.

      How to Answer

      Many people might not understand why the area of billing and medical coding are important and the interviewer wants to ensure you aren't just looking for your next job, but you genuinely care about the impact your role can make for your clients on the receiving end (who work directly with patients. Talk about the importance of your work

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  • 11. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

      How to Answer

      Highmark Inc. requires cash collection for unpaid bills. This is nobody's favorite part of the job, but it is really important that the company collect the cash owed to them. Describe how you've kept your cool with difficult customers in the past.

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  • 12. Many of our jobs at Highmark require us to do projects when there is down time. Can you give an example of a project you led start to finish?

      How to Answer

      The interviewer would like to know if you are capable of taking on more work, outside your normal job responsibilities and can flex higher level skills. The project doesn't need to be huge in scope, but make sure to highlight what you did, as opposed to using the words WE.

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  • 13. Our goal is to hire people who are very ambitious. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

      How to Answer

      The interviewer wants to make sure you fit with Highmark Inc.'s culture and ambition is very important to them. Highlight examples were you went that extra step without being asked.

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  • 14. Highmark, seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

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  • 15. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

      How to Answer

      The interview wants to know that you are scalable within the organization and can grow to a higher level role in the future. Discuss a time when you solved a problem before your manager knew it existed or when you anticipated a need within the business.

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  • 16. What is your patient care philosophy or customer care philosophy (if coming from different industry)?

      How to Answer

      It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

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  • 17. If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

      How to Answer

      The interviewer would like to dig deeper into your true areas of interest when it comes to the health care industry. They want to know that your passions align well with what UnitedHealth Group is offering. Talk to the interviewer about the areas of health care you would like to focus on most, and then tie that information in with what the position at UnitedHealth Group would be offering you.

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  • 18. At Highmark, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

      How to Answer

      The interviewer wants to know if you can take criticism without getting your feelings hurt. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your future employer that you heard the feedback and did something about it.

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  • 19. Tell me about your healthcare related education and training.

      How to Answer

      Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

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  • 20. At Highmark, innovation is really important to us. Give an example of an innovative idea you've had recently.

      How to Answer

      Most companies are trying to work smarter, not harder. What are some ways, (even simple ways) you've been able to innovate in your work environment?

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  • 21. We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

      How to Answer

      The interviewer wants a glimpse into your passion outside of work, but also your savvy as a small business owner working with your own budget. It is ok to be creative with this answer.

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  • 22. How do you connect with a customer you are working with virtually?

      How to Answer

      At Highmark Inc., many of the roles involved customer service with people on a chat or via email. The interviewer wants to know if you can effectively resolve their questions while building a relationship.

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  • 23. If Highmark hired you today, what would you accomplish first?

      How to Answer

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as creating efficiencies, or updating technology.

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  • 24. What is your process of explaining technical information to people who aren't technical?

      How to Answer

      Highmark Inc. works with providers who have patients who utilize our insurance. However, while physicians are smart, many are not familiar with the platform and don't know about new technologies. Explain how you have been effective in communicating technical info so they can understand it.

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  • 25. At Highmark, sometimes we have to make difficult decisions on whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?

      How to Answer

      You have to make very difficult decisions in the health insurance industry and some of them don't feel great when you have a patient who is impacted. Ensure the interviewer knows you can handle a difficult situation and do your job effectively.

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  • 26. This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

      How to Answer

      The interviewer is looking to see how you add value through the sales process to prospective clients. Gone are the days of calling around and fishing for information. You can find most of what you need online and you need to be prepared so that the door doesn't slam in your face.

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  • 27. At Highmark, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

      How to Answer

      The interviewer wants to make sure you are comfortable giving feedback to others, even if you aren't a supervisor. Demonstrate that you are confident in delivering a feedback message to others.

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  • 28. At Highmark, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

      How to Answer

      All private health insurance companies are vying for the business. If a competitor has a product that could impact the business, you need to know. Likewise, if a competitor is struggling, you might be able to create an advantage for Highmark Inc..

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  • 29. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

      How to Answer

      In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.

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  • 30. At Highmark, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency?

      How to Answer

      Internal employees are expecting complete transparency when working with Highmark Inc.. The modern job seeker knows that employers make mistakes and are likely to forgive mistakes as long as there is transparency and ownership.

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