Humana RN Case Manager Mock Interview

Focus on providing an example when it was not convenient or easy to maintain a patient's confidentiality, but you did. For example, you may have had a situation where family members or friends asked about a patient's condition without the patient's approval. In that case, describe how you handled the situation while maintaining the patient's privacy.

"I always follow HIPAA regulations and protect my patient's privacy, even when it is not convenient to do so. I had a situation recently where a patient's estranged daughter contacted me, asking for a copy of her mother's medical records. I told her I would need written permission from the patient, and she became angry with me and threatened to call my administrator. I told her I was following HIPAA regulations and could not release the information without written consent and advised her to contact my supervisor. My supervisor backed me up, and my patient refused to permit her medical records to be released."