Humana RN Case Manager Interview Questions & Answers
Below is a list of our Humana interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. Our goal is to hire people who are very ambitious. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.
Why the Interviewer Asks This Question
Ambition, strong emotional intelligence, and self-motivation are listed traits in Humana's job descriptions. The interviewer wants to make sure you align with Humana's culture and values. Highlight examples where you went that extra mile without being asked.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on giving an example that describes your work ethic and ambition to succeed as an RN case manager. When you give an example that shows your dedication to your profession, the interviewer will see that you have the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I have a strong work ethic and always go the extra mile without being asked. At my previous job, we were transferring from a paper filing system to a computer system. It was confusing for most of the staff to understand because there had been very little training on the procedure. I had a little knowledge from some research I had done, so I spent time on my days off creating a training manual for the office. I presented the manual to my supervisor, who then asked me to head up a training program for all staff. I ended up being promoted shortly after."
Written by Krista Wenz on May 25th, 2022
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Behavioral
2. Can you work independently, or do you prefer to be closely supervised?
Why the Interviewer Asks This Question
Humana is looking for RN case managers who are self-starters and can work independently. While working in a team environment is also required as you collaborate with coworkers and other healthcare professionals. Humana wants RN case managers who can conduct independent research, examine the data, and make decisions. The interviewer asks this question to see that you can work independently and not need to be closely supervised if hired.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on describing that you work well independently and work well with teams. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision.
If you want to be considered for the position, avoid saying that you require close supervision. The interviewer wants an RN case manager who is comfortable working alone but knows when to ask a supervisor for assistance with a case.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I am very comfortable working independently. However, I work well in a team environment as well. I have worked as an RN case manager for five years and have always worked alone, except when I need to collaborate with my team or other healthcare professionals. I do not prefer close supervision as I am confident in my skills as an RN. If I have a question or require assistance from my supervisor, I do not hesitate to ask them."
Written by Krista Wenz on May 25th, 2022
Behavioral
3. Would you describe yourself as a detail-oriented person?
Why the Interviewer Asks This Question
As an RN case manager, you must be detail-oriented. You will be responsible for interviewing patients, writing reports, analyzing data, and working with other healthcare professionals. The interviewer wants to hear that you pay attention to detail to see that you will be an excellent addition to their team.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
If you have a letter of recommendation or performance review from a previous employer that describes your attention to detail, let the interviewer know when responding to this question. When a former employer or supervisor comments on your attention to detail, it carries more weight than when you describe yourself. If you do not have a letter or performance review, give an example of why you consider yourself a detail-oriented person.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I consider myself very detail-oriented. I have always had jobs that required paying attention to the smallest details, which even carries over into my personal life. I have caught errors in reports and patient files that other respectable healthcare professionals overlooked. I look forward to bringing this skill to your company."
Written by Krista Wenz on May 25th, 2022
Behavioral
4. Name three of your greatest strengths related to your profession.
Why the Interviewer Asks This Question
The interviewer wants to hear about three of your greatest strengths as a healthcare professional to determine if you have the qualities they are looking for. Review the job description before your interview and look for keywords Humana used to describe its ideal candidate. Then, choose three of those keywords that you have identified as your greatest strengths, showing the interviewer that you have the characteristics they are looking for.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Suppose the job description says Humana seeks an experienced, compassionate RN case manager with strong communication and interpersonal skills to work in a leadership position. In that case, describe your greatest strengths as either your experience, compassion, communication, interpersonal, or leadership skills. Focus on using three keywords from the job description so the interviewer can see that you have the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on May 25th, 2022
Answer Example
"My greatest strengths as an RN Case Manager are my communication, leadership, and interpersonal skills. I have excellent verbal and written communication skills and can explain complex terms in easy-to-understand terms. I have led many diverse groups at work and in a volunteer capacity, and I have exceptional listening skills. I have over ten years of experience honing these skills in my profession."
Written by Krista Wenz on May 25th, 2022
Behavioral
5. Being an RN case manager can be a stressful career. How do you handle stress on the job?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you are someone who can handle stress on the job. Working as an RN case manager can be stressful and fast-paced, and the interviewer wants to determine whether you will be a good fit for the team if hired. Talk to the interviewer about your ability to handle pressure in the workplace and techniques you use to minimize job stressors.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on letting the interviewer know you understand how to decompress away from work, so you are ready to mentally handle the pressures of your job. When healthcare professionals understand the stress factor of their job and have healthy ways to relieve stress, they are less apt to burn out or become sick or injured from stress.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I understand this job is stressful, and I am prepared for that. If I feel overly stressed, I will discuss this with my supervisor. In addition, I eat a healthy, balanced diet, exercise, and spend time with my family on my days off. Taking care of myself mentally and physically prepares me to handle stressful situations with ease."
Written by Krista Wenz on May 25th, 2022
Behavioral
6. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
Why the Interviewer Asks This Question
The interviewer would like to know if you consider yourself a patient individual as patience is a must in the healthcare profession. Impatience can cause a lot of stress and anxiety in patients, family members, and coworkers, so it is essential that you can showcase your ability to remain patient and professional in workplace situations.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Interviewers want to hire employees who are patient and can remain calm in challenging situations. Focus on letting the interviewer know that you are patient and professional and can increase your patience level during difficult times.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I do consider myself a patient person. I would rate myself an eight out of ten for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10, and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan, which also gave me some excellent new methods for coping with stress."
Written by Krista Wenz on May 25th, 2022
Behavioral
7. Would you describe yourself as a compassionate person?
Why the Interviewer Asks This Question
The hiring manager wants to see if you consider yourself a compassionate person since Humana values helping others improve their health and well-being and cares deeply about those they serve. Humana wants to hire like-minded healthcare professionals, so the hiring manager will ask you if you are compassionate to determine if you will be a good fit for the team.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on ensuring the hiring manager understands you are a compassionate person. You can say you are a compassionate person, but giving an example where you have helped others is a better way to let the hiring manager know. For example, you can describe your volunteer experience, how you took care of an elderly relative, held the hand of dying patients, or comforted a grieving family member. Give your personal example that shows you have compassion for others.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I am a very compassionate person and have been my entire life. I was always the one to bring home stray animals and give my lunch to others who were less fortunate than me. I believe you need to be compassionate and empathetic to work in this field and feel honored to have the opportunity to provide compassion to my patients and their family members."
Written by Krista Wenz on May 25th, 2022
Behavioral
8. How would your references describe you?
Why the Interviewer Asks This Question
The interviewer wants to hear that your references will positively describe you. Think about the constructive things your references have said about you in the past. Be complimentary of yourself - now is not the time to be super humble.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if what they wrote is fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their file.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. I have a strong work ethic and moral compass, and I seek opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on May 25th, 2022
Communication
9. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have the strong verbal and written communication skills required for RN case manager positions. Your job duties will include speaking with patients, family members, coworkers, and other healthcare professionals. You will also lead team meetings and must have excellent documentation skills. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on describing your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communications.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took leadership and public speaking courses in college and have honed my verbal and written communication skills over the years. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it."
Written by Krista Wenz on May 25th, 2022
Communication
10. What is your process of explaining technical information to people who aren't technical?
Why the Interviewer Asks This Question
The interviewer asks this question to gauge your interpersonal and communication skills. You will be expected to talk with physicians and other healthcare professionals in medical terminology and language you all understand. However, many patients and family members do not understand the technical language associated with medical terminology. The interviewer wants to see that you can communicate clearly and effectively with those not as technically savvy.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on explaining how you can talk with people who are not as technical by breaking down the information in simpler terms. Be sure to highlight that you do not speak down to people but relay information at a level they can understand.
Written by Krista Wenz on May 25th, 2022
Answer Example
"When I am speaking with someone who is not technically savvy, I remain professional and explain the information more simply. I do not use big words that may be confusing and ask them if they understand the information when I am done."
Written by Krista Wenz on May 25th, 2022
Direct
11. We conduct early-stage criminal background checks and drug tests on all of our candidates. Is there anything you would like to disclose at this time?
Why the Interviewer Asks This Question
Humana needs to be very cautious about who they hire for apparent reasons. All of the information you will access is confidential and dangerous if put into the wrong hands. You will be working with personal employees, patients, and company information and must maintain confidentiality. Depending on your role, you may also be working around medications and controlled narcotics. Assure the interviewer that you are most willing to comply with any background check and drug test they require.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, if you do not think you will pass the drug test or have a criminal background, you need to let the interviewer know that now. If passing the drug test will not be an issue and you do not have a criminal history, assure the interviewer that you will have no problem passing both tests.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I am happy to comply with any background check required. My record is clean, and I do not participate in drug use. You can be assured that if you hire me for this role, I will maintain a clean record."
Written by Krista Wenz on May 25th, 2022
Direct
12. Do you have a valid driver's license?
Why the Interviewer Asks This Question
The interviewer asks this question as it is part of the job requirement to work for Humana. They want to ensure you will be able to drive yourself to work and patients' homes when required.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
To be considered for the job, focus on assuring the interviewer that you have a valid driver's license and a clean driving record. Tell the interviewer when your license expires, and to gain bonus points, it helps to have a copy of your driving record to give the interviewer. If you do not have a valid license, you will need to get one before being considered for the job.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I have a valid driver's license that is good until 2025. I also have a clean driving record and have a copy if you would like to have it for your records."
Written by Krista Wenz on May 25th, 2022
Direct
13. This position requires out of town travel at times. Will traveling be a problem for you?
Why the Interviewer Asks This Question
If the interviewer asks this question, they want to ensure you know the job requirements regarding travel and make sure that will not be an issue if hired. Often, RN case managers will need to travel to attend work-related conferences, work with patients, or meet colleagues. If traveling is one of the job requirements, Humana will put that in the job description, so it should not surprise you in the interview.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on assuring the interviewer that traveling will not be an issue when required. Emphasize how you enjoy traveling to new places and how you do not have outside obligations that prohibit you from doing so.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I saw that requirement listed in the job description, and traveling will not be a problem for me. I look forward to that aspect of the job."
Written by Krista Wenz on May 25th, 2022
Discovery
14. Why did you pursue a career in nursing?
Why the Interviewer Asks This Question
The interviewer wants to hear your reasons for choosing this profession to understand what motivates you in your career. They want to hear if another nurse mentored you, have family or friends who work in healthcare, worked in another industry and decided to change careers, or had a loved one who received excellent care from an RN case manager.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on giving your personal reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivates and inspires you as an RN case manager to determine if you will be a good fit for their organization.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I chose to pursue a career in nursing because my mom and dad are both nurses. I love caring for others and helping make them comfortable when going through a difficult time in their lives. I grew up hearing the stories of the people my parents had helped and even those they could not. Still, I could tell that they truly enjoyed their jobs, and I think it's in my blood. I cannot imagine choosing another carrier path."
Written by Krista Wenz on May 25th, 2022
Discovery
15. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Humana RN case manager job postings have many duties you will be asked to perform. The interviewer wants to know what you like the most to see where your strengths lie.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on describing what you like most about the job and provide your reason why. For example, you might like that you will be responsible for direct patient care and treatment plans. Tell the interviewer why this particular job duty excites you.
Written by Krista Wenz on May 25th, 2022
Answer Example
"There are many aspects of the job description that are appealing. What I like most about this position is assessing and evaluating patients' needs and requirements to achieve and maintain an optimal wellness state. I enjoy guiding patients and their families toward optimal health with the resources provided to me."
Written by Krista Wenz on May 25th, 2022
Discovery
16. What do you like most about working as an RN case manager?
Why the Interviewer Asks This Question
The interviewer asks this question to see what aspect of the job you enjoy the most. When you respond, the interviewer can gain insight into what drives and motivates you in your profession and determine if your passion aligns with the company's mission and culture.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus your answer on showing the interviewer you genuinely care about helping the community or working with like-minded individuals. You might enjoy working with patients and their families to make a difference, mentoring new RN case managers, or working with other healthcare professionals to solve a problem. Whatever you enjoy the most, the interviewer wants to hear!
Written by Krista Wenz on May 25th, 2022
Answer Example
"What I like most about working as an RN case manager is working individually with patients and their families to ensure the patient progresses towards the desired outcome. If a patient is not progressing, I like identifying and resolving barriers hindering the patient's progress."
Written by Krista Wenz on May 25th, 2022
Discovery
17. If Humana hired you today, what would you accomplish first?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you have put thought into your immediate goals if hired by Humana. They want to hear how you plan on ramping up in your new role and how fast you will complete the onboarding process.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your immediate goals are, should you be the successful candidate. If you want to make an impact with your answer, focus on the company's immediate needs, such as creating efficiencies or updating technology.
Written by Krista Wenz on May 25th, 2022
Answer Example
"It is important to understand the business inside and out, so I want to meet people in all areas and learn the company policies and procedures. Then, I would work with you on a 30, 60, and 90-day plan so we can review the most important elements to work on."
Written by Krista Wenz on May 25th, 2022
Discovery
18. Do you speak any foreign languages fluently?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you have additional skills to benefit Humana if hired. They have many patients who speak foreign languages, and they want to see if you speak any fluently to serve their patients better.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Many Humana jobs require their employees to speak fluent Spanish. Review the job announcement to see if the RN case manager job you are applying to has that requirement. If so, focus on highlighting how long you have spoken Spanish and how you are fluent.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I speak Spanish fluently. I studied in South America for two years and feel very confident in my reading, writing, and speaking skills. I also speak a little German as my grandparents are German, but I would not say I am fluent in that language."
Written by Krista Wenz on May 25th, 2022
Discovery
19. How did you hear about this position?
Why the Interviewer Asks This Question
Humana invests a lot of money advertising its job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their agency referred you. Describe how you heard about the position, and be sure to give the name of the employee or recruiter who referred you if applicable. Some companies offer their employees a referral fee when referring a candidate, while others hire recruiters to seek out qualified candidates.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
The interviewer wants to briefly hear how you heard about the position. Be concise in your response, focusing on describing the recruiter's name, the website where Humana posted the job, the company website, or an employee referral.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I heard about the position from Rory Wilson, who is one of your RN case managers. Rory is a good friend of mine, and she told me the position would be opening up when she retired."
Written by Krista Wenz on May 25th, 2022
Discovery
20. What is your experience working as an RN case manager?
Why the Interviewer Asks This Question
The job announcement should say how many years of experience Humana requires. The interviewer wants to hear about your experience to ensure you are qualified for the position. Give examples of how many years of experience you have and who you have worked with previously.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on highlighting the number of years of experience you have and what field (geriatrics, oncology, etc.). Describe your job duties, showcasing your experience level. If you are new to the industry, let the interviewer know that although you are new, you are excited to learn all you can about working as an RN case manager.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I worked as an RN case manager for the past eight years at Hopewell Health in Sparks, Nevada. My duties included conducting monthly staff meetings with the care team, monitoring the delivery of care by completing patient rounds, ensuring compliance with discharge planning, and assessing patients at high risk for readmission. I had many other job duties similar to this position and feel I would be an excellent addition to your team."
Written by Krista Wenz on May 25th, 2022
Discovery
21. Why should we not hire you?
Why the Interviewer Asks This Question
The interviewer hopes to hear that there is no reason not to hire you! Tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you. You might wrap it up by sharing that you are patient-focused, have a proven employment record, and have excellent references.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on describing the attributes that make you a great employee and how they will benefit Humana if hired. Assure the interviewer there is no reason why they shouldn't hire you.
If you want to be considered for the job, avoid giving reasons why the interviewer should not hire you. You do not want to put doubt in the interviewer's mind and have them reconsider offering you the position.
Written by Krista Wenz on May 25th, 2022
Answer Example
"There is no reason why you should not hire me. I meet and exceed your requirements and have the knowledge and experience you are looking for. I am energetic, dependable, compassionate, and have a strong work ethic. If you choose to hire me for the position, you will not be disappointed in my performance."
Written by Krista Wenz on May 25th, 2022
Discovery
22. Why do you want to work for Humana?
Why the Interviewer Asks This Question
The interviewer wants to understand why you chose Humana over other companies to work for. They want to see that you have done your research and can give solid reasons for choosing their company. Respond with enthusiasm and passion in your voice to show the interviewer you are excited about the opportunity to work for their company.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on showing the interviewer you have done your homework. Review Humana's website, online reviews, and the job description so you can give unique reasons why you want to work for Humana. For example, suppose you review the job description and find specific duties you would be responsible for if hired. Then, when you mention those particular duties in your interview, the interviewer will see you were diligent in reading the job description, showing an attention to detail.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I want to work for Humana because your vision and values align with mine. I want to work for a company whose vision is that everyone is entitled to a good life. I could not agree more! I also want to prepare for a leadership position and am excited you offer and encourage professional growth to everyone you employ."
Written by Krista Wenz on May 25th, 2022
Discovery
23. Which one of Humana's core values resonates with you the most?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you have done your homework before your interview. They want to see that you have looked over Humana's website and understand their vision and core values. Before any interview, you want to research all you can about the company so you are not stumped when a question like this is asked.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Before your interview, review Humana's website and determine what core value resonates with you the most. Their three core values are commitment, responsibility, and joy. When you read their core values in more detail, you can find which value aligns the most with yours. Focus on explaining which one resonates with you the most and why.
Written by Krista Wenz on May 25th, 2022
Answer Example
"It's hard to choose one because I love all of your core values. But, I think the one that resonated with me the most was joy. I am proud of my job, and it brings me much joy to help others. I also love that you believe in an unpretentious workplace where everyone laughs, supports and encourages each other. That is just one of the reasons why I want to work for Humana."
Written by Krista Wenz on May 25th, 2022
Discovery
24. Tell me about your greatest accomplishment in nursing.
Why the Interviewer Asks This Question
It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments working in nursing. Talking about your most significant achievement will give the interviewer a definite idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on describing your most significant accomplishment as it relates to your career. The interviewer is not asking for a personal achievement but rather a professional one. Think of any awards or promotions you have achieved or a patient you helped save. If using a patient experience as an accomplishment, remember to maintain anonymity.
Written by Krista Wenz on May 25th, 2022
Answer Example
"My greatest accomplishment in my career was receiving the National Distinguished Direct Patient Care Award. I was nominated for the award by my supervisor. It was such an honor to be recognized for the exemplary care I provide my patients and my leadership and mentorship skills."
Written by Krista Wenz on May 25th, 2022
Discovery
25. What makes you the best candidate for this position?
Why the Interviewer Asks This Question
The interviewer asks this question to hear what qualities you will bring to Humana and how you will benefit them if hired. Now is your chance to highlight your best characteristics and experience, showing the interviewer you have all the qualifications they require.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Review the job announcement before your interview and highlight the qualities, experience, and education Humana seeks in an employee. Then, focus on using those keywords in your response. When describing how you meet their job requirements, the interviewer will see that you are a highly qualified candidate and place you high on the candidate list.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I am the best candidate for the position because I meet and exceed your job qualifications. I have over seven years of experience working as an RN case manager with diverse groups and cultures. I am empathetic, compassionate, level-headed, and work well under pressure. I have exceptional communication and interpersonal skills, and I look forward to bringing my skills and experience to your wonderful organization."
Written by Krista Wenz on May 25th, 2022
Educational
26. Tell me about your education and training.
Why the Interviewer Asks This Question
Take a few minutes to walk the interviewer through your formal post-secondary education and any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Review the job announcement before your interview to ensure you meet all of Humana's educational requirements for the position. Describe what degrees you earned, from what college or university, and when you obtained your degree. If you have certifications related to the role, highlight those in your response.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I received my bachelor's in Nursing four years ago from Duke University and am Case Management certified. I did my clinical rotations at Johns Hopkins and have been working as an RN Case Manager for the past three years. I am currently looking at master's programs as I want to further my education and promote to a leadership position in the next three years."
Written by Krista Wenz on May 25th, 2022
General
27. What is Humana's vision?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you have done your research on Humana before your interview. You should be prepared to answer any questions the hiring manager will have, such as the company's mission and vision statement, its core values, the population they serve, the CEO of the company, and the year they were founded. It is always recommended to do your homework before any interview and learn all you can about the company.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Humana's vision is that 'everyone is entitled to a good life.' Focus on memorizing their vision so you can respond to this question with ease.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Humana's vision is that everyone is entitled to a good life. I love that your vision aligns with mine, and it is short and to the point. I believe people remember a company's mission and vision statement when it is clear and resonates with them."
Written by Krista Wenz on May 25th, 2022
General
28. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to make sure that all of your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research the company beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for the company, or if they have any hesitancy about hiring you.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I do have a question. Thank you for asking. After everything we have gone over in this interview, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on May 25th, 2022
Leadership
29. Do you see yourself as a leader? When have you led a team?
Why the Interviewer Asks This Question
Perhaps you have led a team at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Talk about how you are a natural-born leader. Focus your answer on sharing with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be the face of the organization when challenges arise.
Written by Krista Wenz on May 25th, 2022
Answer Example
"Yes, I see myself as a leader and have been that way from a young age. Not only have I managed a team in two prior roles, but I also believe that leadership does not always equate to management. I am sure to lead at all times by providing the best model of enthusiasm and work ethic."
Written by Krista Wenz on May 25th, 2022
Situational
30. At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.
Why the Interviewer Asks This Question
The HIPAA privacy rules are paramount in the healthcare industry. The amount of patient data you have access to is overwhelming. The interviewer wants to know that you maintain your patient's confidentiality at all costs. Make sure you show your understanding of the rules while displaying your integrity in upholding them.
Written by Krista Wenz on May 25th, 2022
Focus Your Answer On
Focus on providing an example when it was not convenient or easy to maintain a patient's confidentiality, but you did. For example, you may have had a situation where family members or friends asked about a patient's condition without the patient's approval. In that case, describe how you handled the situation while maintaining the patient's privacy.
Written by Krista Wenz on May 25th, 2022
Answer Example
"I always follow HIPAA regulations and protect my patient's privacy, even when it is not convenient to do so. I had a situation recently where a patient's estranged daughter contacted me, asking for a copy of her mother's medical records. I told her I would need written permission from the patient, and she became angry with me and threatened to call my administrator. I told her I was following HIPAA regulations and could not release the information without written consent and advised her to contact my supervisor. My supervisor backed me up, and my patient refused to permit her medical records to be released."
Written by Krista Wenz on May 25th, 2022