Practice 25 Delta Air Lines HireVue questions covering customer service scenarios, safety protocols, and video interview techniques.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is directed to your project management skills, your stress management skills, your interpersonal skills, and your ability to conduct yourself professionally in difficult scenarios. The way you answer will indicate your emotional intelligence, professionalism, and your alignment with their company culture.
According to HireVue's interview builder, they break a candidate's experience level into five categories: novice, developing, intermediate, advanced, and expert. In this scenario, they would score someone who has "a limited capacity but likely to be dependable in simple situations" as a novice. Someone with intermediate skills they suggest would be "likely to be dependable but needs assistance in more difficult situations." Whereas they define an expert as someone who "takes pride in delivering a high-quality output of work, views change as a challenge and an opportunity to advance toward mutual goals."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Throughout your interview, you want to showcase a strong work ethic. You want to demonstrate effective planning skills and make your answers actionable when you can. Get into that mindset and allow some time to prepare. Enter the virtual interview room and ensure everything is working properly, regardless of which device you decide to use. Check that the webcam, sound, and lighting are suitable for your interview in advance. Ensure you've got the strongest Wi-Fi signal possible. Make sure your microphone is working properly. Close any unnecessary browsers or applications. Silence your phone and your notifications, and get ready. Also, go to the bathroom before your interview. Have a glass of water next to you if you need it. Make sure all of your other materials are within reach.
Delta also offers some similar advice in their FAQs: "Virtual interviews are dependent on having a good internet connection. Test your connection before the interview and make sure your microphone and webcam are functioning correctly. Video is required for all interviews. This interview will be self-recorded. Ensure you're not blocked, and that your webcam is at eye level (not angled up or down at you). Put yourself in the center of the frame."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Throughout your interview, you want to take into consideration how HireVue's behavioral assessment model may interpret (or misinterpret) any verbal and non-verbal cues. Also, keep in mind, the recruiter will probably review your prerecorded interview, so you'll want to ensure you present yourself to them in a favorable light as well. So, make sure your lighting is equally balanced, and try to maintain eye contact with the camera as if you're speaking face-to-face with a person. The camera angle should be at eye level. Positioning it too low may cause you to come across as arrogant or autocratic. If the camera angle is too high and looking down at you, it may make you appear too weak or small. So, maintain eye contact with the lens instead of looking at yourself on the screen, as if you're speaking directly to someone. By doing this, you can prevent the algorithm from misinterpreting your response.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"At my last job, we weren't allowed to go over our hours. But, there was a customer who was disabled who came into the store and preferred me as their personal shopper. But I was about to clock out, and their personal shopping typically takes an hour on average. I also had a personal obligation I needed to attend. So, I went to my manager and explained the situation. I also explained that if we were to service her to the best of our ability, we would need someone else who could help her when I wasn't around. So I suggested that my manager shop with us for the next ten minutes until they got to know each other, and then I could clock out. They dropped everything and loved my idea. And everything worked out perfectly."

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Written by Kevin Downey
25 Questions & Answers • Delta Air Lines

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By Kevin