Practice 25 Delta Air Lines HireVue questions covering customer service scenarios, safety protocols, and video interview techniques.
Question 22 of 25
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Ensuring culture fit is necessary for both the job seeker and the recruiter. They need to ensure everyone is going to be happy, passionate, and motivated. In Delta's Rules of the Road document, they outline their expectations of what it means to live out their values and leadership behaviors, every day, whether you are in a formal leadership position or not. For example, many of what they list as the most important behaviors they expect of their employees can be applied to delivering and being receptive to feedback in the workplace. "Listen closely and communicate openly, honestly, and directly. Be courageous and optimistic. Demand and accept responsibility. Follow through with clear, consistent consequences. Set clear roles, responsibilities, and expectations. Treat each other with dignity and respect. Debate constructively, decide definitively, and support actively. Promote broad employee involvement. Encourage change and innovation driven by people understanding what is expected of them. We must regularly and consistently communicate. Measure constantly and tell people where they stand in terms of performance against commitments."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Make sure your answer reflects a sincere and authentic tone. Focus on the positives and how the overall outcome benefitted the team. Recount the situation objectively, displaying emotional maturity. Make sure you're relaxed and comfortable and try to distance yourself from the emotions you felt at the time and embody the emotional state you wish to express. If you can't detach yourself emotionally from the example and observe it situationally, come up with a different one.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I just got my performance review the other day, in fact. In that, I was given a couple of growth opportunities, and I took them to heart. Of course, even when you go in prepared, sometimes they take you off guard. But I always give myself time to process the feedback, and to consider them growth points. For example, one bit of feedback I received was that I needed to challenge myself to focus more on the big picture rather than the little details. The comments addressed how I tend to work really hard, and am something of a perfectionist, with the motive of making work a more pleasant experience for the rest of the team. But that focus sometimes impeded on my time management of other priorities. So the feedback was to further shift my mindset from working harder to working smarter. The other growth opportunity was to read up on company news with greater frequency, increasing it from every month to once a week. I am already working on these points. All feedback is good feedback, and whether you agree with it or not, it is always a learning opportunity."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When it comes to offering candidates advice for preparing for an interview, keep in mind that the service they offer is to help their clients distinguish unqualified candidates from top performers. So, to this effect, they sometimes contradict offering good advice with poor advice. For example, on one webpage, they recommend finding "a quiet and professional space to perform your interview. This is your time to showcase who you are and what you can add to an organization. Prepare, take a deep breath, and be yourself." Someone who follows this advice will help their assessment model with their aim of identifying top performers for their clients.
But another webpage suggests, "If your dog barks or kid runs across the screen-relax. It's okay. Just relax. Your employer will understand, and if they don't, perhaps it's not the right culture fit for you. And that's okay." Those who take this advice for granted, who don't plan appropriately and put their all in, will help the assessment model identify them as an unqualified candidate.

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Written by Kevin Downey
25 Questions & Answers • Delta Air Lines

By Kevin

By Kevin