Practice 25 Delta Air Lines HireVue questions covering customer service scenarios, safety protocols, and video interview techniques.
Question 17 of 25
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
HireVue claims that its AI technology is created to identify and minimize bias. Their objective involves helping clients form teams that encompass a range of backgrounds, knowledge, experiences, and perspectives. Regardless of your background, the assessment model evaluates your experience with and value of diversity, equality, and inclusion in the workplace.
Cultural competence is conveyed through interest, openness, and curiosity. These emotions can be expressed through nonverbal indicators such as leaning in, tilting your head, smiling, and making eye contact. Discomfort and avoidance signs might signal negative bias and antipathy. Examples of nonverbal cues include lower positivity, reduced eye contact and increased gaze aversion, fewer smiles, greater interpersonal distance, and increased blinking. Keep these points in mind when crafting your response.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Delta's culture centers largely around diversity and states that they are committed "to equity and being an anti-racist, anti-discrimination organization. Connect the world. Reflect the world. Respect the world. Our purpose is beyond flight. Invest in Progress. Cultivate Relationships. Be a Strong Partner. We have set clear goals of actively seeking diversity, boldly pursuing equity, and consciously promoting inclusion. We connect with the communities where our employees live, work, and serve. Embrace diverse people, thinking and styles. We reflect the cultures and communities we serve, which makes us stronger as a company. We will recruit, hire, train and promote individuals based on job qualifications and performance, not on personal characteristics or traits. Delta employees are expected to honor this commitment and to treat our customers, suppliers, business partners and one another in a nondiscriminatory manner."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
HireVue assesses data points in the recorded videos to identify the top performers and those most suited to the company's goals and culture. They build each assessment model "for a specific job role after following these critical steps: Ensure that there is a clear performance indicator for the job role that differentiates the strongest from the least promising performers. Ask the right questions to elicit responses that can be measured and that are pertinent to predicting job performance based on IO psychology research. Train the model to notice everything relevant in the interview (what someone says and how they say it), and build a model that uses only the data points that help predict success in the job."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I think everyone in society should have an equal opportunity to have their voice be heard and to contribute to helping innovate the future of the world. Even more so, with all the cultures and subcultures out there, everyone should feel understood. Most of my peers agree that only those businesses that embrace this should be supported. This is another reason I only fly Delta now. Delta's diversity efforts and diverse and inclusive culture stand apart in the industry."

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Written by Kevin Downey
25 Questions & Answers • Delta Air Lines

By Kevin

By Kevin