Practice 25 Delta Air Lines HireVue questions covering customer service scenarios, safety protocols, and video interview techniques.
Question 6 of 25
Why the Interviewer Asks This Question
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is aimed at determining whether you are aligned with Delta's core values, principles, and expectations. In their code of conduct, Delta suggests, "If you are ever in doubt about a course of conduct, give yourself a gut check." So, your answer should provide indicators that you can be trusted to "know what is right and do what is right" while exercising good ethical judgment.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
HireVue's "models focus on skills, behaviors, and competencies specific to the job." For example, they state, "Common types of questions you'll see in a video-based assessment are situational judgment questions. You'll be asked what actions to take when confronted with a hypothetical situation."
HireVue's interview questions mainly consist of situation judgment questions that inquire about a situation you've encountered, your actions, and the outcomes. The purpose of these behavioral questions is to evaluate your knowledge of the job, your competencies, and your hard skills. The way you answer will demonstrate your soft skills, including emotional intelligence, communication, empathy, resourcefulness, teamwork, and initiative.
HireVue breaks a candidate's experience level into five categories: novice, developing, intermediate, advanced, and expert. According to their definition, a novice would be "willing to bend the rules to deliver in their job role." Someone of intermediate experience "consistently holds themselves accountable for making principled decisions when working to meet the demand." Lastly, an expert "addresses unethical behaviors when working to meet the demand."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Try to answer as sincerely as you can and draw off experiences where you truly shined. HireVue's assessment model will evaluate your choice of words and the content of your answer in tandem with analyzing your verbal and nonverbal cues. For example, any signs of discomfort it might interpret as signs of dishonesty. Such cues could be seeming restless, shifting your position, leaning back and away from the computer, narrowing your eyes, or averting your gaze, to name a few. So, throughout your interview, you want to maintain a relaxed and confident posture while pacing yourself.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"It depends on the situation, but I would always do the right thing. I would talk to them and try to get them to change course if it was a one-time moment of weakness. However, I would report the incident to my supervisors immediately and make sure I was upholding my commitments to our ethical code of conduct."

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Written by Kevin Downey
25 Questions & Answers • Delta Air Lines

By Kevin

By Kevin