First National Financial LP Mock Interview

To help you prepare for a First National Financial LP job interview, here are 27 interview questions and answer examples.

First National Financial LP was updated by on October 30th, 2020. Learn more here.

Question 1 of 27

How would you handle communication with a customer that was visibly upset?

"Having worked in customer facing roles for my entire career, I have handled many angry customers and feel I have a great method in the way that I communicate with them. First, I start by hearing them out and letting them vent in any means that they want. From there, I calmly repeat back the key points and then begin brainstorming solutions for them. By maintaining a calm demeanor during these situations, angry customers are often able to calm down rather quickly. After I understand the customer's needs, I take all steps necessary to help solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team based approach."

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27 First National Financial LP Interview Questions & Answers

Below is a list of our First National Financial LP interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. How would you handle communication with a customer that was visibly upset?

  • 2. Due to the continued explosion of the digital world, First National Financial LP is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

  • 3. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

  • 4. If hired for this role here at First National Financial LP, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

  • 5. What ideas could you bring to First National Financial LP to help grow revenue in this branch?

  • 6. At First National Financial LP, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 7. What is the highest level of mathematics that you completed during any of your schooling?

  • 8. Out of all of our products at First National Financial LP, which one would you be most likely to use? Why?

  • 9. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • 10. What is your experience in managing an overall performance appraisal process for your staff?

  • 11. If a customer at First National Financial LP had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  • 12. The clients of a financial firm like First National Financial LP can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

  • 13. Tell me about a time when you demonstrated you were trustworthy.

  • 14. The banking industry is built on trust and this is no different at First National Financial LP. Do other people you have worked closely with consider you to be trustworthy?

  • 15. What are your top three strengths? How will you use them to make an impact at First National Financial LP?

  • 16. Give me an example of how you keep track of details while engaging in conversation.

  • 17. If you were having an interaction with a client here at First National Financial LP and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

  • 18. Customer service is the name of our game at First National Financial LP. If hired for this role, how would you be able to provide the best customer service possible to our clients?

  • 19. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at First National Financial LP?

  • 20. Tell me about your experience in the banking industry.

  • 21. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

  • 22. What experience do you have in multitasking different duties in any of your prior work experiences?

  • 23. In your opinion, what are the benefits of banking with First National Financial LP?

  • 24. If hired for this role with First National Financial LP, how would you handle a large workload of clients working through a mortgage process?

  • 25. What customer service experience do you have that would greatly benefit the customers at First National Financial LP?

  • 26. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 27. How would you rate your ability to learn new software programs on a scale of 1 to 10?