MockQuestions

Bank of America Mock Interview

Question 36 of 40 for our Bank of America Mock Interview

Bank of America was updated by on February 6th, 2023. Learn more here.

Question 36 of 40

As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

"As in my current industry, I understand that your customers at Bank of America have their own unique financial situations and needs. Because of that, I have to work with each person on their terms rather than taking the same canned approach with every customer. To provide the most tailored customer service possible, I would take the time to get to know my customers and their needs and then work with them on their goals. As personal finance can often be frustrating, I would take my time to listen to and understand my customer's frustrations and show that I truly care about helping them create a solid plan moving forward."

Next Question

How to Answer: As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

Advice and answer examples written specifically for a Bank of America job interview.

  • 36. As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

      How to Answer

      In the banking industry, customers have unique financial situations and personality types, so a customized approach is required to make each customer feel valued. In a role as a Personal Banker, your customers will expect you to tailor your approach to meet their needs. Talk about how you get to know your customers to best work with them. Explain the importance of an empathetic approach with your customers and discuss why this is necessary when working with a customer on their financial needs.

      Written by Kevin Downey on February 6th, 2023

      What You Need to Know

      One of their core values is 'Act responsibly,' and they state, "We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people's lives every day. We believe in making decisions that are clear, fair, and grounded in the principles of shared success, responsible citizenship, and community building."

      Written by Kevin Downey on February 6th, 2023

      1st Experienced Example

      "As in my current industry, I understand that your customers at Bank of America have their own unique financial situations and needs. Because of that, I have to work with each person on their terms rather than taking the same canned approach with every customer. To provide the most tailored customer service possible, I would take the time to get to know my customers and their needs and then work with them on their goals. As personal finance can often be frustrating, I would take my time to listen to and understand my customer's frustrations and show that I truly care about helping them create a solid plan moving forward."

      Written by Ryan Brunner on October 8th, 2020

      2nd Experienced Example

      "A tailored approach in customer service is easy when you listen, listen, and then listen some more. By reflectively listening to my customers, I'm able to get to know them by name, learn a bit about them, and learn their financial goals for the short and long term moving forward. With that information, I can formulate the best customized plan for them. They need to know that my approach was created with their needs in mind."

      Written by Kevin Downey on February 6th, 2023

    • Next Question