Air New Zealand Mock Interview

Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.

WRITTEN BY KEVIN DOWNEY
QUESTION 1 OF 35

How will you continually meet Air New Zealand’s exceptional customer service standards?

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
What You Need to Know

Every company has their own brand and their own way of doing things. It is how they build their unique identity and culture and how they earn their reputation and the loyalty of their customers. Any recruiter needs to ensure whomever they hire is aligned with that culture and brand identity and will be able to represent that brand of customer service. Air New Zealand describes itself as a customer-first culture and aims to deliver world-class service 'the Kiwi way.'

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Entry Level

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. So, I will ensure that Air New Zealand's customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Experienced

"It's just what I do. It doesn't take any effort. I feel most at home when I am in the air. I am also a super warm, friendly, and hospitable person, and I am happy to be alive. I am always having fun, and as far as I see it, everyone is invited to that attitude party. When you are in the cabin, you're in my home, and you are welcome. So be cool, and bring your best self, and you can count on me to do the same."

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
How to Answer

Familiarize yourself with Air New Zealand and its customer service goals. Before your interview. Tie in your brand of customer service and how your approach is aligned with theirs. "We know why we are here and our commitment to our customers is that every journey is a memorable one that seamlessly stands out against others in the industry. Across every journey, we strive to create meaningful connections with every customer that last a lifetime. We do this through Kiwi ingenuity and through our people that bring to life our unique Air New Zealand values. Our customers are at the core of everything that we do."

Community Answers

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I will ensure that Air New Zealand's customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers.

Rachelle's Feedback

Awesome! These are all great ways to add to a customer-centric environment.

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35 Air New Zealand Limited Interview Questions & Answers

Jump to any question in the set.

01 How will you continually meet Air New Zealand’s exceptional customer service standards? CUSTOMER SERVICE 02 Tell me about any airline-related training that you've had. EDUCATION 03 Do you have formal First Aid or CPR training? EDUCATION 04 Have you received any in-flight emergency training? EDUCATION 05 Would you be able to accommodate working an unpredictable schedule with a wide range of hours, including overtime? ADAPTABILITY 06 Are you comfortable with Air New Zealand conducting a criminal record check on you? DIRECT 07 Aside from the airline industry, do you have other experience working in customer service? CUSTOMER SERVICE 08 Employees of Air New Zealand are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee? EXPERIENCE 09 What makes you right for Air New Zealand? COMPATIBILITY 10 Would you be comfortable wearing our uniform while representing Air New Zealand? ADAPTABILITY 11 If you felt there was a safety threat, what steps would you take to ensure the safety of your passengers? COMPETENCY 12 What top three traits make you an ideal Air New Zealand team member? EXPERIENCE 13 What experiences do you hope to gain from working with Air New Zealand? CAREER GOALS 14 When have you faced an unexpected difficulty working in the airline industry? PROBLEM SOLVING 15 Tell me about the last time you had to shift your priorities in response to sudden changes? PROBLEM SOLVING 16 How does this position fit into your career goals? CAREER GOALS 17 If you could start your career over again, what direction would you take? CAREER GOALS 18 How do you ensure you get along with others at work? TEAMWORK 19 How would you rate your communication skills? COMMUNICATION 20 How would you describe your personality? COMPATIBILITY 21 What motivates and excites you in your career? DISCOVERY 22 Tell me about a time you faced a communication issue on your team. COMMUNICATION 23 What are your salary expectations? SALARY 24 How do setbacks emotionally affect you and your work? EQ 25 Tell me about a time you successfully worked with a difficult boss, professor or coworker. What made this person difficult to work with? CONFLICT 26 Where do you see yourself five years from now? CAREER GOALS 27 What experience do you have with team-based messaging applications? EXPERIENCE 28 How well do you manage multiple tasks at the same time? PROBLEM SOLVING 29 When onboarding at a new job, how do you build relationships and earn the trust of your coworkers? TEAMWORK 30 What unique qualities would you bring to Air New Zealand? BEHAVIORAL 31 Tell me about yourself. ACCOMPLISHMENT 32 Where would you ideally prefer to work? CAREER GOALS 33 Can you swim 50 metres in under two minutes? CAPABILITY 34 What is your experience working in close quarters for long periods of time with a diverse and inclusive team? DIVERSITY 35 Of all the places you've traveled, which stand out in your mind the most, and what made that experience unique? DISCOVERY

More Air New Zealand Limited interviews

Air New Zealand Limited hires for several roles, and each one gets its own set of questions.

Role Aircraft Mechanic 20 questions Role Airline Customer Service Agent 20 questions Role Flight Attendant 21 questions Role Ramp Agent 21 questions
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Kevin Downey
Written by Kevin Downey
35 QUESTIONS & ANSWERS · AIR NEW ZEALAND LIMITED
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