How do setbacks emotionally affect you and your work?
Not only does Air New Zealand need crew who are emotionally intelligent and able to wear a warm smile while keeping a cool head at all times, but in their industry, they see this as vital for providing excellent customer service. They also need team players who can pull together and, when there is an emergency, can work together as a team, ensuring the best outcome for the situation. Air New Zealand needs to retain its customers' confidence that they are in safe hands at all times.
"Experiencing a setback is always disappointing and can be a bit disheartening, but it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I learn from it and move on."
"I acknowledge my feelings in the moment. I believe in having your emotions, lest they have you. So I might initially feel frustrated or embarrassed when a setback occurs. If that happens, I walk it off and learn what I can from it. You have to learn from it to save yourself the embarrassment of making the same mistake again."
Everyone handles the stress and disappointment of setbacks differently. When discussing with your interviewer how you typically cope with setbacks in the workplace, the goal is to communicate how you take your setbacks in stride and turn the situation around in your favour by learning from those setbacks or failures.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go to a gym, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me.
Rachelle's Feedback
Your last sentence is a great one - you make an excellent point here!
