Air New Zealand Mock Interview
Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.
Question 24 of 35
How do setbacks emotionally affect you and your work?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Not only does Air New Zealand need crew who are emotionally intelligent and able to wear a warm smile while keeping a cool head at all times, but in their industry, they see this as vital for providing excellent customer service. They also need team players who can pull together and, when there is an emergency, can work together as a team, ensuring the best outcome for the situation. Air New Zealand needs to retain its customers' confidence that they are in safe hands at all times.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Experiencing a setback is always disappointing and can be a bit disheartening, but it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I learn from it and move on."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I acknowledge my feelings in the moment. I believe in having your emotions, lest they have you. So I might initially feel frustrated or embarrassed when a setback occurs. If that happens, I walk it off and learn what I can from it. You have to learn from it to save yourself the embarrassment of making the same mistake again."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Everyone handles the stress and disappointment of setbacks differently. When discussing with your interviewer how you typically cope with setbacks in the workplace, the goal is to communicate how you take your setbacks in stride and turn the situation around in your favour by learning from those setbacks or failures.
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Anonymous Answer
I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go to a gym, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me.
Rachelle's Feedback
Your last sentence is a great one - you make an excellent point here!
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