Air New Zealand Mock Interview

Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.

Question 24 of 35

How do setbacks emotionally affect you and your work?

What You Need to Know
Experienced
General
The Goal
Community Answers

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Not only does Air New Zealand need crew who are emotionally intelligent and able to wear a warm smile while keeping a cool head at all times, but in their industry, they see this as vital for providing excellent customer service. They also need team players who can pull together and, when there is an emergency, can work together as a team, ensuring the best outcome for the situation. Air New Zealand needs to retain its customers' confidence that they are in safe hands at all times.

Kevin Downey

"Experiencing a setback is always disappointing and can be a bit disheartening, but it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I learn from it and move on."

Kevin Downey

"I acknowledge my feelings in the moment. I believe in having your emotions, lest they have you. So I might initially feel frustrated or embarrassed when a setback occurs. If that happens, I walk it off and learn what I can from it. You have to learn from it to save yourself the embarrassment of making the same mistake again."

Kevin Downey

Everyone handles the stress and disappointment of setbacks differently. When discussing with your interviewer how you typically cope with setbacks in the workplace, the goal is to communicate how you take your setbacks in stride and turn the situation around in your favour by learning from those setbacks or failures.

Write Your Answer

0 - Character Count

Anonymous Answer

I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go to a gym, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me.

Rachelle's Feedback

Your last sentence is a great one - you make an excellent point here!

Previous Question Next Question

35Air New Zealand Limited Interview Questions & Answers

Customer Service

1.How will you continually meet Air New Zealand’s exceptional customer service standards?

Education

2.Tell me about any airline-related training that you've had.

Education

3.Do you have formal First Aid or CPR training?

Education

4.Have you received any in-flight emergency training?

Adaptability

5.Would you be able to accommodate working an unpredictable schedule with a wide range of hours, including overtime?

Direct

6.Are you comfortable with Air New Zealand conducting a criminal record check on you?

Customer Service

7.Aside from the airline industry, do you have other experience working in customer service?

Experience

8.Employees of Air New Zealand are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Compatibility

9.What makes you right for Air New Zealand?

Adaptability

10.Would you be comfortable wearing our uniform while representing Air New Zealand?

Competency

11.If you felt there was a safety threat, what steps would you take to ensure the safety of your passengers?

Experience

12.What top three traits make you an ideal Air New Zealand team member?

Career Goals

13.What experiences do you hope to gain from working with Air New Zealand?

Problem Solving

14.When have you faced an unexpected difficulty working in the airline industry?

Problem Solving

15.Tell me about the last time you had to shift your priorities in response to sudden changes?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over again, what direction would you take?

Teamwork

18.How do you ensure you get along with others at work?

Communication

19.How would you rate your communication skills?

Compatibility

20.How would you describe your personality?

Discovery

21.What motivates and excites you in your career?

Communication

22.Tell me about a time you faced a communication issue on your team.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

Conflict

25.Tell me about a time you successfully worked with a difficult boss, professor or coworker. What made this person difficult to work with?

Career Goals

26.Where do you see yourself five years from now?

Experience

27.What experience do you have with team-based messaging applications?

Problem Solving

28.How well do you manage multiple tasks at the same time?

Teamwork

29.When onboarding at a new job, how do you build relationships and earn the trust of your coworkers?

Behavioral

30.What unique qualities would you bring to Air New Zealand?

Accomplishment

31.Tell me about yourself.

Career Goals

32.Where would you ideally prefer to work?

Capability

33.Can you swim 50 metres in under two minutes?

Diversity

34.What is your experience working in close quarters for long periods of time with a diverse and inclusive team?

Discovery

Air New Zealand Mock Interview

How do setbacks emotionally affect you and your work?

35Air New Zealand Limited Interview Questions & Answers

1.How will you continually meet Air New Zealand’s exceptional customer service standards?

2.Tell me about any airline-related training that you've had.

3.Do you have formal First Aid or CPR training?

4.Have you received any in-flight emergency training?

5.Would you be able to accommodate working an unpredictable schedule with a wide range of hours, including overtime?

6.Are you comfortable with Air New Zealand conducting a criminal record check on you?

7.Aside from the airline industry, do you have other experience working in customer service?

8.Employees of Air New Zealand are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.What makes you right for Air New Zealand?

10.Would you be comfortable wearing our uniform while representing Air New Zealand?

11.If you felt there was a safety threat, what steps would you take to ensure the safety of your passengers?

12.What top three traits make you an ideal Air New Zealand team member?

13.What experiences do you hope to gain from working with Air New Zealand?

14.When have you faced an unexpected difficulty working in the airline industry?

15.Tell me about the last time you had to shift your priorities in response to sudden changes?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you ensure you get along with others at work?

19.How would you rate your communication skills?

20.How would you describe your personality?

21.What motivates and excites you in your career?

22.Tell me about a time you faced a communication issue on your team.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Tell me about a time you successfully worked with a difficult boss, professor or coworker. What made this person difficult to work with?

26.Where do you see yourself five years from now?

27.What experience do you have with team-based messaging applications?

28.How well do you manage multiple tasks at the same time?

29.When onboarding at a new job, how do you build relationships and earn the trust of your coworkers?

30.What unique qualities would you bring to Air New Zealand?

31.Tell me about yourself.

32.Where would you ideally prefer to work?

33.Can you swim 50 metres in under two minutes?

34.What is your experience working in close quarters for long periods of time with a diverse and inclusive team?

35.Of all the places you've traveled, which stand out in your mind the most, and what made that experience unique?