Tell me about the last time you had to shift your priorities in response to sudden changes?
Often in a job interview you'll be asked similarly phrased questions that have subtly different meanings. This tests your attention to detail. This particular question focusses less on your ability to problem solve and more on how well you multitask and your ability to prioritize the greater need. Since these situations can also tests one's patience, how you answer may reveal clues to your level of emotional intelligence, and how effortlessly you adapt to changing situations in a high pressure environment.
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes. In fact, the airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
"I my current role as a flight attendant, I go the extra mile whenever I can. For example, recently our flight was delayed and our passengers were stuck in the cabin for an hour and a half before we finally were able to take off. So I okayed offering complimentary beverages to our customers mid flight. Right before we started our descent, I asked all passengers to remain seated until those who had connecting flights were able to disembark. I then asked those passengers who had connecting flights to hit their call button so we could speak with them. We then verified the tickets for each passenger, and helped them get their luggage out of the overhead compartment when we landed, making sure they were able to exit the plane safely first."
Air New Zealand states that they are looking to work with people who are "willing to go the extra mile to make every customer journey a great experience, to lead customers to their destinations safely and on time while providing strong leadership." So think of an example where you had to shift your priorities on a dime and did so with grace. Assure the interviewer that you respond professionally when it comes to suddenly having to shift gears, while keeping calm under pressure. "
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In a core team of a multinational company, as a Data Analyst, our schedule is changed regularly and always at short notice. I have been able to adapt very well to these frequent, sudden changes since our team did a lot of ac hot analyses in a short time. Each project was worth millions of RMB. I completed these tasks perfectly, which proved my ability to work in a fast-paced working environment.
Rachelle's Feedback
Good answer! I like that you gave a very relatable response. If you want to take this answer a bit further, talk more specifically about the project.
Unlock all 35 Air New Zealand Limited questions
Prepare for competency questions that Air New Zealand interviewers prioritize for cabin and ground crew.
Get Started