Air New Zealand Mock Interview
Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.
Question 4 of 35
Have you received any in-flight emergency training?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is curious whether you could capably handle yourself if an in-flight emergency occurred. Air New Zealand expects their employees to exhibit strong problem-solving skills and wear a warm smile while keeping a cool head at all times. "If there's an emergency, passengers will rely on you to provide advice and instructions. You'll be called on to help people who may require assistance, such as the elderly, people with disabilities, children, infants and passengers who become unwell during the flight." Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be transparent about it, and comment on any other training you've completed which may prove relevant or helpful.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with Air New Zealand."
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Anonymous Answer
As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training at the hospital where my wife, as a senior nurse, worked for.
Rachelle's Feedback
Good! I like that you brought in some relevant training rather than just focusing on the training you do not have.
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