Air New Zealand Mock Interview
Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.
Question 7 of 35
Aside from the airline industry, do you have other experience working in customer service?
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Entry Level
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
New Zealand Air is looking for candidates with a minimum of 18 months of customer service experience. This will help them recruit those individuals who thrive in such an environment. "If you love working with people and you're willing to go the extra mile to make every customer journey a great experience, then Air New Zealand might have the perfect career opportunity for you!" Share your experience with the interviewer, and explain why working in customer service-based roles feels right to you. Breathe life into your resume and highlight your customer service skills.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I am new to my career, so this will be my first customer service-based role. I have a few years of volunteer experience in a public-facing role, having volunteered with the local Food Bank, which gave me valuable customer service experience in an unofficial capacity while collaborating with a team."
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Anonymous Answer
I started working as a Test Analyst, from there I moved onto Business Analyst with a focus on customer satisfaction and end-user training.
Rachelle's Feedback
Good beginnings; however, more detail will be required in order to make an impact. How did you service clients as a TA and BA?
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