Air New Zealand Mock Interview

Practice 35 Air New Zealand interview questions covering safety, service excellence, and Kiwi hospitality.

WRITTEN BY KEVIN DOWNEY
QUESTION 2 OF 35

Tell me about any airline-related training that you've had.

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
What You Need to Know

Air New Zealand advises their employees to ask for extra support if they need it and to enrol in their training programmes. "At Air New Zealand you have the power to take ownership of your career development. Getting your wings is easier than you think. After successfully completing an intensive four-week training course on the ground, you can continue to progress your career with further support and training. We hold a development month every year, with events, workshops and resources to inspire and motivate you to create your annual development plan."

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
General 1

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
General 2

"Although I have not taken specific airline-related training, I have some current certifications that I believe will be helpful - a St John, Level 2 first aid certificate, including CPR, First Aid, and WHMIS training."

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
How to Answer

If you have prior experience in the industry, go into greater depth than what you've outlined on your resume. If you have any other training unrelated to this industry that you feel would be transferable to this position, offer that as well.

However, if you do not have any industry-specific training, describe any training you feel would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Additionally, share with enthusiasm what you've discovered in your research on the training specific to Air New Zealand while preparing for this role, and don't hesitate to ask for clarification on what to expect.

Community Answers

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Although I have not taken any specific training in the airline related industry I have done some courses like Microsoft power bi course and my experience with the related role will be helpful.

Rachelle's Feedback

This is a solid start; however, I recommend more detail which will add more impact. I have offered a suggestion, below.

"Although I am new to the airline industry, I have completed many relevant courses, such as (list these). My experience as a (related role) will be beneficial in many ways, including (list the ways, leveraging the Air New Zealand job description)."

Create a free account to add your own answer →
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35 Air New Zealand Limited Interview Questions & Answers

Jump to any question in the set.

01 How will you continually meet Air New Zealand’s exceptional customer service standards? CUSTOMER SERVICE 02 Tell me about any airline-related training that you've had. EDUCATION 03 Do you have formal First Aid or CPR training? EDUCATION 04 Have you received any in-flight emergency training? EDUCATION 05 Would you be able to accommodate working an unpredictable schedule with a wide range of hours, including overtime? ADAPTABILITY 06 Are you comfortable with Air New Zealand conducting a criminal record check on you? DIRECT 07 Aside from the airline industry, do you have other experience working in customer service? CUSTOMER SERVICE 08 Employees of Air New Zealand are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee? EXPERIENCE 09 What makes you right for Air New Zealand? COMPATIBILITY 10 Would you be comfortable wearing our uniform while representing Air New Zealand? ADAPTABILITY 11 If you felt there was a safety threat, what steps would you take to ensure the safety of your passengers? COMPETENCY 12 What top three traits make you an ideal Air New Zealand team member? EXPERIENCE 13 What experiences do you hope to gain from working with Air New Zealand? CAREER GOALS 14 When have you faced an unexpected difficulty working in the airline industry? PROBLEM SOLVING 15 Tell me about the last time you had to shift your priorities in response to sudden changes? PROBLEM SOLVING 16 How does this position fit into your career goals? CAREER GOALS 17 If you could start your career over again, what direction would you take? CAREER GOALS 18 How do you ensure you get along with others at work? TEAMWORK 19 How would you rate your communication skills? COMMUNICATION 20 How would you describe your personality? COMPATIBILITY 21 What motivates and excites you in your career? DISCOVERY 22 Tell me about a time you faced a communication issue on your team. COMMUNICATION 23 What are your salary expectations? SALARY 24 How do setbacks emotionally affect you and your work? EQ 25 Tell me about a time you successfully worked with a difficult boss, professor or coworker. What made this person difficult to work with? CONFLICT 26 Where do you see yourself five years from now? CAREER GOALS 27 What experience do you have with team-based messaging applications? EXPERIENCE 28 How well do you manage multiple tasks at the same time? PROBLEM SOLVING 29 When onboarding at a new job, how do you build relationships and earn the trust of your coworkers? TEAMWORK 30 What unique qualities would you bring to Air New Zealand? BEHAVIORAL 31 Tell me about yourself. ACCOMPLISHMENT 32 Where would you ideally prefer to work? CAREER GOALS 33 Can you swim 50 metres in under two minutes? CAPABILITY 34 What is your experience working in close quarters for long periods of time with a diverse and inclusive team? DIVERSITY 35 Of all the places you've traveled, which stand out in your mind the most, and what made that experience unique? DISCOVERY

More Air New Zealand Limited interviews

Air New Zealand Limited hires for several roles, and each one gets its own set of questions.

Role Aircraft Mechanic 20 questions Role Airline Customer Service Agent 20 questions Role Flight Attendant 21 questions Role Ramp Agent 21 questions
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Kevin Downey
Written by Kevin Downey
35 QUESTIONS & ANSWERS · AIR NEW ZEALAND LIMITED
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