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NHS Band 5 Nurse Mock Interview

Question 2 of 30 for our NHS Band 5 Nurse Mock Interview

NHS Band 5 Nurse was updated by on January 28th, 2023. Learn more here.

Question 2 of 30

How do you communicate challenging information to a patient or their family members?

"When relaying information to patients and their family members, I look for clues to determine if they are confused or understand what I am saying. I use simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information."

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How to Answer: How do you communicate challenging information to a patient or their family members?

Advice and answer examples written specifically for a NHS Band 5 Nurse job interview.

  • 2. How do you communicate challenging information to a patient or their family members?

      Why the Interviewer Asks This Question

      As a nurse, you will need to communicate information to patients and their family members that may be challenging to understand. Although you are well-researched and knowledgeable, it may be challenging for others to understand as they do not know complex medical terms or may have cognitive difficulties. The interviewers want to learn more about your patience and communication skills and that you take the time to relay information in a way that your patients and their loved ones can understand. Describe how you keep your sentences short, stay on one topic at a time, and explain complex concepts in layperson's terms.

      Written by Krista Wenz on January 28th, 2023

      Entry Level Example

      "When relaying information to patients and their family members, I look for clues to determine if they are confused or understand what I am saying. I use simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information."

      Written by Krista Wenz on January 28th, 2023

      Answer Example

      "When communicating information to patients and their family members, I speak in simple terms that anyone can understand. Medical terminology can be confusing, and I only use complex terms if the patient or their family members work in healthcare. After giving the information, I ask if they have any questions. Sometimes, I will write the information down so the patient can refer to their notes. It just depends on the situation and what information I am relaying."

      Written by Krista Wenz on January 28th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "As a student nurse, I've never had to deal with this situation. However, if I was ever to I would look for clues to determine if they are confused or understand what I am saying. I use simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information. This allows the family to feel more included in their child’s recovery and allows me to understand the importance of listening to families and responding to their preferences so that care is delivered effectively."

      Jaymie's Feedback

      It's great to be honest that you don't have experience and then walk the interviewer through what you would do when faced with having to communicate challenging information. Excellent answer!

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