How to Answer: What do you consider good customer service? And can you provide an example of how you made it better?
Advice and answer examples written specifically for a Client Services Manager job interview.
11. What do you consider good customer service? And can you provide an example of how you made it better?
Why the Interviewer Asks This Question
Many companies differentiate themselves from the competition by the customer service they provide. A client services manager must be able to define what that looks and feels like.
Written by Luke Duggan on January 12th, 2022
What You Should Say
For this question, review the job description to determine how they want the client services manager to improve the customer experience. It may mention developing surveys to gauge feedback or conduct customer service training sessions.
Written by Luke Duggan on January 12th, 2022
Answer Example
"To provide good customer service I believe the client services manager must know the product so they can confidently explain it to the customer. Have a positive attitude, especially when dealing with difficult customers, and have the ability to problem-solve and respond quickly. In terms of improving customer service, I worked with different departments to enhance our training program. We focused on teaching empathy skills when talking with customers over the phone."
Written by Luke Duggan on January 12th, 2022