Client Services Manager Mock Interview

Master 30 Client Services Manager interview questions covering client retention, team leadership, and escalation management.

Question 16 of 30

What do you consider good customer service? And can you provide an example of how you made it better?

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Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

Many companies differentiate themselves from the competition by the customer service they provide. A client services manager must be able to define what that looks and feels like.

Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

For this question, review the job description to determine how they want the client services manager to improve the customer experience. It may mention developing surveys to gauge feedback or conduct customer service training sessions.

Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

"To provide good customer service I believe the client services manager must know the product so they can confidently explain it to the customer. Have a positive attitude, especially when dealing with difficult customers, and have the ability to problem-solve and respond quickly. In terms of improving customer service, I worked with different departments to enhance our training program. We focused on teaching empathy skills when talking with customers over the phone."

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