What do you consider good customer service? And can you provide an example of how you made it better?

For this question, review the job description to determine how they want the client services manager to improve the customer experience. It may mention developing surveys to gauge feedback or conduct customer service training sessions.

"To provide good customer service I believe the client services manager must know the product so they can confidently explain it to the customer. Have a positive attitude, especially when dealing with difficult customers, and have the ability to problem-solve and respond quickly. In terms of improving customer service, I worked with different departments to enhance our training program. We focused on teaching empathy skills when talking with customers over the phone."