QUESTION 27 OF 30
What steps do you take to implement changes?
For this role, it is important for the client services manager to get approval from upper management. The hiring manager wants to have confidence that you have the skills to implement changes when required.
This is a great way for you to show your critical thinking and analytical skills. Sometimes a less experience manager will make a change quickly without getting approval or the ramifications of making a change.
"When making a change I analyze the process to understand the reasons we are making the change. I determine how that process will improve the business overall. Once I have the appropriate approval, I develop a plan for execution. It's important to include the benefits for the employees too."
