How to Answer: Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.
Advice and answer examples written specifically for a Client Services Manager job interview.
29. Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.
Why the Interviewer Asks This Question
It would be an ideal situation if every product the company offered met every potential customer/ client's need but that is not the case. The hiring manager is looking to hire a client services manager that will use their best judgment and offer a better solution.
Written by Luke Duggan on January 12th, 2022
What You Should Say
This question is a great way to show that you value long-term relationships with your clients/ customers by how you respond to this question. Instead of making a quick sale that you know does not meet their needs, you provided an alternative that did.
Written by Luke Duggan on January 12th, 2022
Answer Example
"I was speaking with a potential customer I realized some of the key features they were looking for were not all available on the current version. Even though the newer model was slightly more expensive I reminded the customer of the features they wanted. I suggested they might be disappointed purchasing the current version and if they were still on the fence to look at the recent reviews."
Written by Luke Duggan on January 12th, 2022