How to Answer: How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?
Advice and answer examples written specifically for a Client Services Manager job interview.
23. How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?
Why the Interviewer Asks This Question
One important skill is to listen to what the customer is saying. The hiring manager is looking for answers that include active listening, asking questions to learn more about the situation, and taking detailed notes.
Written by Luke Duggan on January 12th, 2022
What You Should Say
When answering this question, provide examples of how you have learned of your client's needs while improving the guest experience. In other words, demonstrate how you were able to turn a negative experience into a positive one.
Written by Luke Duggan on January 12th, 2022
Answer Example
"Most of my interactions with my clients are over the phone. I review recent purchases and I am able to determine which orders are potentially going to be delayed. I'll take a proactive approach to notify the client and explain the reasons for the delay and when it is expected to arrive."
Written by Luke Duggan on January 12th, 2022