How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?

When answering this question, provide examples of how you have learned of your client's needs while improving the guest experience. In other words, demonstrate how you were able to turn a negative experience into a positive one.

"Most of my interactions with my clients are over the phone. I review recent purchases and I am able to determine which orders are potentially going to be delayed. I'll take a proactive approach to notify the client and explain the reasons for the delay and when it is expected to arrive."