How to Answer: What is the main method of customer or client feedback you have utilized as a client services manager?
Advice and answer examples written specifically for a Client Services Manager job interview.
14. What is the main method of customer or client feedback you have utilized as a client services manager?
Why the Interviewer Asks This Question
The hiring manager wants to get a better understanding of the customer relationship management (CRM) software system you have experience with and if it is comparable to what they use. The hiring manager is anticipating answers that show the candidate is not intimidated by new technology.
Written by Luke Duggan on January 12th, 2022
What You Should Say
Review the job description to determine what software they use because it will probably be listed in the required skills section. If it's a system you have not used or are familiar with, do your research.
Written by Luke Duggan on January 12th, 2022
Answer Example
"We recently replaced our existing CRM with Salesforce. The training was thorough and the implementation was well done. A couple of weeks after the training, I was invited to participate in a focus group that helped improve the efficiency of the system. I was thrilled to have the opportunity to make the system better."
Written by Luke Duggan on January 12th, 2022