How to Answer: Describe how you handled conflict within your team.
Advice and answer examples written specifically for a Client Services Manager job interview.
10. Describe how you handled conflict within your team.
Why the Interviewer Asks This Question
Managing different personalities can be challenging, especially for a client services manager that has limited management experience. The hiring manager wants to know about your experience dealing with employee conflict and the steps you took to handle it.
Written by Luke Duggan on January 12th, 2022
What You Should Say
Demonstrate you use good judgment when handling this type of situation. Demonstrate that you possess the leadership skills necessary to handle this type of situation.
Written by Luke Duggan on January 12th, 2022
Answer Example
"I had an employee that didn't believe a newly hired employee was trained properly. I spoke with the newly hired employee and reviewed the documented training plan that was signed and in his file. During his next shift, I observed his performance and provided on-the-spot coaching to improve his performance. I put a note on my calendar to follow up with the employee, the one that expressed concern, to make sure she had noticed an improvement in the other employee's performance."
Written by Luke Duggan on January 12th, 2022