How to Answer: Tell me about a recent stressful situation and how you handled it.
Advice and answer examples written specifically for a Client Services Manager job interview.
1. Tell me about a recent stressful situation and how you handled it.
Why the Interviewer Asks This Question
The role of the client services manager can be stressful at times, especially when dealing with upset clients or customers. The ideal candidate has the ability to remain calm and make good business decisions.
Written by Luke Duggan on January 12th, 2022
What You Should Say
A great way to show you can maintain your composure during stressful times is to include an example. If you didn't handle stressful events well when you first became a manager explain how you have grown since then.
Written by Luke Duggan on January 12th, 2022
Answer Example
"When I first became a manager, I used to take a dissatisfied customer's comments personally and struggled to make the situation right. I realized that I needed to improve and asked one of the senior managers, that handled these situations with ease, for feedback. It was as if a lightbulb went off when he told me not to take a customer's feedback personally. Reminding myself that customer is sharing feedback keeps me calm when making the best decision."
Written by Luke Duggan on January 12th, 2022