How to Answer: Describe how you have initiated an incentive program for your staff.
Advice and answer examples written specifically for a Client Services Manager job interview.
24. Describe how you have initiated an incentive program for your staff.
Why the Interviewer Asks This Question
The hiring manager is asking this question to learn other ways you motivate staff to improve results. If the program did not achieve results, what steps were taken to improve it?
Written by Luke Duggan on January 12th, 2022
What You Should Say
Explain how you developed the program and submitted it to your boss for approval. Even though incentive programs don't guarantee results, it shows that you took initiative to develop, implement, and track results.
Written by Luke Duggan on January 12th, 2022
Answer Example
"During my first year as a client services manager, I put together an incentive contest to improve the customer service.
In my proposal, I established a minimum score of 90% for the overall customer experience and defined the prize in the form of a gift card. Putting together that proposal taught me how to present it to upper management and think about the results I wanted to achieve. The program is still in effect."
Written by Luke Duggan on January 12th, 2022