How to Answer: Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?
Advice and answer examples written specifically for a Client Services Manager job interview.
7. Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?
Why the Interviewer Asks This Question
The hiring manager wants to know how and when you communicate positive and negative feedback. The hiring manager is hiring a client services manager that is proactive to resolve customer concerns.
Written by Luke Duggan on January 12th, 2022
What You Should Say
Provide examples of how you have communicated customer feedback to the appropriate department. Provide examples of written communication such as email and verbal such as over the phone or in person.
Written by Luke Duggan on January 12th, 2022
Answer Example
"Every morning I review the log from the previous day and all of our social media channels. I take the reviews and compile them based on the department. I send them to the appropriate manager and include pertinent information that can help the manager learn more about the situation. It's nice to see many positive reviews come through and I make sure those are included too."
Written by Luke Duggan on January 12th, 2022