Client Services Manager Mock Interview

Master 30 Client Services Manager interview questions covering client retention, team leadership, and escalation management.

Question 2 of 30

Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?

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Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

The hiring manager wants to know how and when you communicate positive and negative feedback. The hiring manager is hiring a client services manager that is proactive to resolve customer concerns.

Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

Provide examples of how you have communicated customer feedback to the appropriate department. Provide examples of written communication such as email and verbal such as over the phone or in person.

Luke Duggan

Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.

"Every morning I review the log from the previous day and all of our social media channels. I take the reviews and compile them based on the department. I send them to the appropriate manager and include pertinent information that can help the manager learn more about the situation. It's nice to see many positive reviews come through and I make sure those are included too."

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