How to Answer: Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company.
Advice and answer examples written specifically for a Client Services Manager job interview.
16. Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company.
Why the Interviewer Asks This Question
It's great to go above and beyond for the clients. Many businesses encourage this as long as the benefit outweighs the cost.
Written by Luke Duggan on January 12th, 2022
What You Should Say
When describing your example make sure it is reasonable under the circumstances. It shows good judgment that you want to delight a guest and are aware of the cost implication of doing so.
Written by Luke Duggan on January 12th, 2022
Answer Example
"I remember speaking with a customer that ordered the wrong item but was having difficulty canceling it online. She was able to order the correct item but felt the cancellation process was too cumbersome.
As I was walking her through the process, I heard her baby crying in the background and causally asked her questions. I learned that the baby girl was just getting over a cold and was fussy because it was time for a nap.
After I helped the customer cancel the order I arranged to have a baby onesie mailed to the customer with a personalized note from me. She was delighted and called to tell me she is a fan for life."
Written by Luke Duggan on January 12th, 2022