QUESTION 22 OF 30

How have you handled an employee that wasn't performing up to standard?

It is expensive to train and hire employees, especially if employee turnover is frequent. The hiring manager wants to hire a client services manager that will hold the team accountable but will make sure that they work with employees before rushing to fire an employee that is not performing to the best of his/ her ability.

Align your response with your management style. It is important that you demonstrate that you are comfortable holding your team accountable.

"I have a habit of carrying a small notebook to jot down notes that I notice during the shift. During pockets of downtime, I'll reference them and have quick, follow-up conversations with the employees. I may use those conversations to improve performance and to recognize good behavior. For example, if I noticed an employee didn't follow the standard when answering the phone, I'll recap the situation and mention that I noticed they didn't answer with the standard greeting and remind them what that greeting is."

Unlock all 30 Client Services Manager questions

Unlock expert responses to the relationship management and leadership questions interviewers prioritize.

Get Started

Previous Question Next Question

Client Services Manager Mock Interview

How have you handled an employee that wasn't performing up to standard?

Unlock all 30 Client Services Manager questions

30 Client Services Manager Interview Questions & Answers