Client Services Manager Mock Interview
Master 30 Client Services Manager interview questions covering client retention, team leadership, and escalation management.
Question 22 of 30
How have you handled an employee that wasn't performing up to standard?
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What You Should Say
Example Answer
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Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
It is expensive to train and hire employees, especially if employee turnover is frequent. The hiring manager wants to hire a client services manager that will hold the team accountable but will make sure that they work with employees before rushing to fire an employee that is not performing to the best of his/ her ability.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
Align your response with your management style. It is important that you demonstrate that you are comfortable holding your team accountable.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
"I have a habit of carrying a small notebook to jot down notes that I notice during the shift. During pockets of downtime, I'll reference them and have quick, follow-up conversations with the employees. I may use those conversations to improve performance and to recognize good behavior. For example, if I noticed an employee didn't follow the standard when answering the phone, I'll recap the situation and mention that I noticed they didn't answer with the standard greeting and remind them what that greeting is."
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