When hiring for your team, what qualities do you look for?

Examples that you want to include would be enthusiasm, the potential for long-term growth, being a team player, and ambition. Review the job description and identify the qualities they are looking for in their client services manager. If the team lacks some of those qualities they want to make sure the manager has those.

"When I interview candidates, I consider many factors such as experience, long-term potential, and coachability. Initially, the quality I am looking for is enthusiasm.

In a customer service position, I have hired some great candidates that came across as friendly and enthusiastic about the work they were doing. In my experience, it has been easier to train an employee how to follow a standard than it is to teach them how to smile."