31 Home Bargains Interview Questions & Answers
1. At Home Bargains we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
In order to provide the best customer service, we need happy, hard-working store teams at Home Bargains. We're looking for quick-thinking, problem-solving people who can utilize and showcase their abilities every day. Tell the interviewer about a time you went out of your way for a customer, your team, or your supervisors.
1st Answer Example
"I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if the kids might enjoy something to keep them occupied, like a coloring book. He looked so grateful and relieved, so I went and grabbed some coloring supplies that we keep in the stockroom for these kinds of situations and sat on the floor with the kids for about fifteen minutes while he finished up his shopping. It was small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
User-Submitted Answer
"Just recently I had a customer ask for the location of a lawnmower on the shop floor, they weren't really prepared for a bulk purchase; no trolley!
I lead them to where the item was and asked if they would like some help to purchase and get it to their car. I ended up not only getting them the trolley but also lifting it into their car.
As we went to the car I took the time to explain the layout of the non-food area and where new promotions would be."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! This is a great example of a time when you went above and beyond for a customer. The interviewer will appreciate your willingness to help them make the purchase and then even get it to their car. Consider ending your answer by reiterating that you always strive to exceed customer expectations. Great job!
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
1st Answer Example
"I'm really cool-headed and even-tempered, so I don't panic when something unexpected happens on the way to work. I had a flat tire a few months ago when I was driving into the store where I work now -- nothing could have prevented it, and no one was at fault. My first call was to my manager, explaining the situation but that I would be there as quickly as I could, and then I got to work changing the tire. I made it to the store about fifteen minutes late, made my apologies, and everything was fine."
2nd Answer Example
"I always give myself an extra time-buffer when I leave for work just in case something catches me by surprise. That way, I'm not stressed out if something happens because I've already prepared for it in advance."
User-Submitted Answer
"I always leave for work with the intention of being at least 20 minutes early, my car is well maintained so in the unlikely event of me being made late it would be due to circumstances outside of my control."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you always try to be early to work. The interviewer will appreciate that you are a punctual person. Discuss what you would do in this unlikely situation, however. Would you call your manager as early as possible to notify them of the issue? Would you contact a colleague and ask them to cover you until you can make it in? End your answer by indicating that you are responsible and reliable. Good job!
3. Do you have reliable transportation?
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
2nd Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
User-Submitted Answer
"Yes, I've owned and maintained my own car since I was 17, I've taught myself to do basic maintenance like brake changes too."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Further strengthen your response by emphasizing that you have a track record of consistently making it to work on time. Reassure the interviewer that they can count on you to come to work every day outside of the occasional preplanned time off that has been approved by your manager. Nice job!
4. What do you hope to learn from this job at Home Bargains?
How to Answer
At Home Bargains, we're interested in hiring sales assistants who are passionate about excellent customer service and dedicated to bringing their best to work every day. We're ready to invest in employees who show natural talent for the industry and enthusiasm to learn more. Talk to the interviewer about what you're hoping to learn during your time at Home Bargains.
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I'm excited to gain a working knowledge of the way that stores work because I'm looking to take my career in the retail industry to the next level. I'm especially interested in management on a large scale -- my goal is to one day become a district or regional manager, and I know I have a lot to learn! I'm really excited about the possibility of working toward my goals with Home Bargains."
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
User-Submitted Answer
"I see this opportunity as a fresh start, so I want to learn the basics first to be able to lead a Team effectively the Home Bargains way ASAP. My plan is to excel at this and climb the ladder at the store level in the short term at the very least."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! So you want to ultimately learn how to lead others? If there's a particular job title you aspire to one day achieve at the company, mention this. Also, talk more about why managing others appeals to you. The interviewer will be happy to learn that you want to stay with the company and advance. Good response!
5. How do you feel about performance incentives?
How to Answer
At Home Bargains, we're eager to use a variety of ways to bring out each of our employees' full potential. One of these strategies is our rewards scheme, which celebrates staff who go the extra mile. Talk to the interviewer about your feelings regarding performance incentives. Do you find them to be motivating?
1st Answer Example
"I'm a competitive person by nature, so I really enjoy the friendly competition that performance incentives inspire on a team. I think competition actually brings teams closer together, as long as the competition isn't toxic. I'm extremely motivated to do my best work whenever there's a chance to compete, so I'm excited to learn more about the rewards scheme here at Home Bargains."
2nd Answer Example
"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"
User-Submitted Answer
"I don't particularly need incentives to do well. I am always more "if you stop getting better you stop being good", that said we ran a competition one year to see which store could sell the most Hot Cross Buns and it was really positive: Even got people thinking in a more sales-driven way generally."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Awesome! Mentioning the hot cross buns competition is a good move. It shows that you're motivated by healthy competition and aware of how important sales are to a company. It's also great that you don't necessarily need performance incentives to push yourself; this shows that you have a strong work ethic (which you might consider saying to the interviewer). But be honest too. If financial incentives like bonuses, social recognition, or verbal/written praise motivate you to perform at an even higher level, definitely let the interviewer know. Great job!
6. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
2nd Answer Example
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
User-Submitted Answer
"I see this role as a side step so ideally nothing less than my current salary with the scope for promotion/raises in the near future."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Consider giving the interviewer a salary range that you would be comfortable with or flipping the question and asking them what they're looking to pay. You might also avoid using the 'side step' language as it could come off as a negative (like you're not viewing the role as an advancement in your career). It's perfectly acceptable to indicate, however, that you would like to receive at least as much as you're currently being paid with the expectation of promotions and raises in the future. Good job!
7. How can Home Bargains motivate you on the job?
How to Answer
We believe that as Home Bargains continues to grow, our employees should have opportunities to grow, too. Our rapid expansion over the last few years means that we are better equipped than ever before to invest in our employees and motivate them to do their best work. How can Home Bargains motivate you at work?
1st Answer Example
"I feel most motivated when I'm working for a company and on a team that really values my unique contributions and treats me like a human being instead of just a means to an end. I like that Home Bargains has company-wide policies to encourage and develop their employees at every level of the organization. Any effort that my managers make to show me that they appreciate my work is enough to motivate me to do my best."
2nd Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
User-Submitted Answer
"Always keep me mindful of the next step, the next pay jump, or the next promotion. Praise and constructive positive criticism are helpful for me personally.
I am keen to learn and develop new skills and I am very self-motivated anyway."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! You come across as ambitious, driven, and willing to learn, all of which the interviewer will appreciate. It's great too that growth opportunities and positive feedback motivate you. If there's an example you can include here of a time when you felt motivated on the job because of an incentive, don't hesitate to discuss that. Great job!
8. Describe to me your ideal employer.
How to Answer
There's a lot to love about working for a company like Home Bargains: from our company-run parties and family fun days, to our commitment to acting fairly and ethically in our communities and in the world, we're doing our part to make our company culture and our world better every day. What qualities do you look for in a company? What kind of company gets your attention?
1st Answer Example
"I need to know that I'm working for a company that values human life and the planet -- and that puts those values into action. I love that they have a zero-tolerance approach to corruption, modern slavery, and human trafficking of any kind within their operations and supply chain. That's the kind of company I feel good working for."
2nd Answer Example
"My ideal employer prioritizes equality and respect by fostering a spirit of collaboration and teamwork, which is why I'm so excited about the possibility of working for Home Bargains. I love the idea of family fun days, where the company can get together with their families and everyone can get to know each other better. I think that a company is most successful when its employees are happy, treated with respect, and feel like real contributors to a team effort."
User-Submitted Answer
"A good sound social conscience is always appealing. The recycling system with my current employer is impressive, community based projects like Neighbourly, charity days, and so on, things like this can make you feel proud of who you work for.
Championing the promotion within, the social events, and so on are really appealing. I've seen so far with HB, there seems to be a genuine sense that employees are wanted and encouraged to be their best, which to me is admirable."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! This is a strong response that clearly indicates what you find desirable in an employer. It's also great that you mention what you like specifically about this company (the social events, etc.) Perfect!
9. We need reliable people on our team at Home Bargains. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
User-Submitted Answer
"Technically 0, I had to stay off due to getting CV19 a 2nd time and I really didn't feel that unwell. I am definitely not the type that takes random sick days for a sniffle."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you're dependable and don't tend to take days off work unless you're truly sick. It's okay to mention that you do recognize the importance of a work/life balance, however, and say that occasionally you take pre-planned days off that have been approved by your manager. But emphasize that in general you come to work consistently, on time, and eager to work.
10. What type of work environment do you dislike working in?
How to Answer
Home Bargains, like many other retailers, is a fast-paced, constantly-changing environment. It's not for those who enjoy the same routine day-in and day-out. We want each of our employees to be happy and enthusiastic about their work here, so the interviewer will want to know what kind of work environment hasn't been a good fit for you in the past.
1st Answer Example
"For a number of years, I was working in an office setting: I stayed in my cubicle for 8 hours a day and rarely saw other people. After a while, I couldn't take it anymore, which is why I transitioned into the retail industry. I don't enjoy mundanity; I like every day to feel fresh, new, and exciting in an environment where I'm surrounded by people and lots of active things to do."
2nd Answer Example
"I want to work somewhere that is warm, inviting, and friendly, where every customer and employee feels welcome. I've worked in stores in the past that don't have a hospitable culture, where employees were sniping at each other and were in constant competition. I don't last long in those environments because I prefer to work somewhere that is respectful, encouraging, and based on collaboration and teamwork."
User-Submitted Answer
"For me a fast pace is often best, keeping busy myself while delegating and following up with others. I am more suited to nonrepetitive and varied tasks, that's why I've always done well in retail.
I personally like to be in a fun and positive environment at work so I like to ensure that that happens also, happy people work harder and to a better standard: Happy bees make sweeter honey!!"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! Your response does a great job of showing that you like to be productive and busy, delegate and follow up with others, enjoy varied tasks, and prefer to be surrounded by positive people - all of which the interviewer will be happy to hear. Tie everything up by saying that you've researched this company and believe that you'll find this type of environment there, which is why you're so excited to potentially join the team. Good job!
11. Personality fit is important to us at Home Bargains. How would you describe your personality?
How to Answer
At Home Bargains, no two days are ever alike thanks to the fast-paced nature of our business. If you're looking for an active, energetic, fun job, then Home Bargains is the place for you. Talk to the interviewer about one or two of your personality traits and describe how these traits make you a great fit for the team at Home Bargains.
1st Answer Example
"I would definitely describe myself as energetic. I enjoy being active, so I'm excited about a job that gets me up on my feet and moving around a lot. I feel very energized by being around other people because I'm such an extrovert -- I never get tired of talking to new people and learning about them."
2nd Answer Example
"I'm a really eager and enthusiastic worker. It honestly doesn't matter what task I'm working on; if I'm in the right environment, I can have fun and enjoy the work no matter what it is. I'm definitely a focused, efficient worker, but that doesn't stop me from having fun while I'm on the job. I always look for opportunities to bring light into other people's days."
User-Submitted Answer
"I'm a quirky sort; I am serious about getting the job done, but that doesn't mean I won't try to make people laugh and smile along the way. I am good in high-pressure situations, so even when things don't go to plan I can keep morale up, make light and bring the best out of the situation."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! All of these personality traits align with what the interviewer will be seeking in a candidate. You might also mention that you're a strong communicator, detail-oriented, empathetic, an active listener, dependable, adaptable, and/or positive (whichever applies to you personally). Don't be bashful; mention all the traits you can think of that will show why you're perfect for this role!
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
There's always a lot going on at Home Bargains -- our stores are large with several departments, which means that the management team is always hard at work keeping track of what's going on in every area of the store. Strong communication skills are key to accomplishing their tasks, but miscommunication still happens from time to time. Talk to the interviewer about how you approach a situation where miscommunication has happened between you and a manager or supervisor. What did you learn from that situation?
1st Answer Example
"Last year, I was working on retail job and then applied for and got a position at another retailer as well. When I showed up for orientation for my new job, there had been miscommunication about how many hours the orientation would last, and it became clear that I would be late to my other job if I didn't speak up. I respectfully addressed the situation with the manager when it was appropriate, apologized if I had had anything to do with the misunderstanding, and told her I was going to need to leave. She was really nice about it, and the next time I came in for a shift, she told me that she had reviewed our email exchange and realized that she had made the scheduling mistake. After that, we had a great relationship with excellent communication."
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
User-Submitted Answer
"I always look for clarification when being managed or when managing others, often I will repeat myself and ask " does that make sense " for example as we can all be guilty of not being clear at times.
When a superior communicates information to me I'll always say back " so you want ABC and 123?" simply to clarify and show that I'm on board."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you clarify what's needed. Can you also provide an example of a time when a manager didn't give you all the information you needed for a task and talk about how you handled this situation? Show that you're resourceful, bright, competent, and willing to ask questions.
13. What type of manager brings out the best in you?
How to Answer
Our policy to promote from within means that the managers at Home Bargains have been in the shoes of a sales assistant, so they know what the role entails. They're eager to invest in their team and help each of their employees reach their full potential. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships stand out?
1st Answer Example
"The best manager I ever had really embodied the servant leadership paradigm. She made it common practice to have one-on-one meetings with each of her team-members every month or so to talk about our engagement in the work as well as what she could be doing better to bring out our best. The fact that she asked what -she- could do better instead of assuming her employees were the only ones with room for improvement spoke volumes to me. She's a leader I really admire."
2nd Answer Example
"Two of my former managers stand out to me, and they had very different managerial styles. One was very warm, engaging, and really encouraged collaboration with the team. She did small things every quarter to build a collaborative spirit, from group bonding expeditions to intimate dinner parties. I loved working for her because I knew she was invested in me and my coworkers as individuals, not just as members of her team. The other manager who stands out to me was extremely efficient and passionate about her work; she really believed in the company and worked extremely hard to help the business achieve its goals. Her passion and enthusiasm made me want to work as hard as she was -- she really inspired a shared vision for our team."
User-Submitted Answer
"Having worked at all levels with my current employer I know that the best managers aim to lead from the front and inspire their teams.
If they do their best to get the best out of their team by ensuring they have the skills and confidence to do well, I don't think you can ask for much more than that."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Can you talk about a manager who you really admired and why? Definitely emphasize that you're adaptable and able to work for any type of supervisor, no matter their personality or tendencies. Good job!
14. Why is this job with Home Bargains right for you at this time in your career?
How to Answer
We want our employees to be excited about starting a career with Home Bargains; we're not just the average retailer, and so we are looking for above-average employees. We've been experiencing rapid growth and have no indication that our growth will slow down any time soon, which means that we can offer you job security and stability as well as plenty of opportunities to advance. Home Bargains truly wants to help its employees achieve their career goals, whether that means a future at the company or elsewhere. How do you think a job at Home Bargains will help you achieve your own goals?
1st Answer Example
"I'm hoping to lay the foundation for a brand new career, and I think that this job at Home Bargains will be a great first step. My goal is to get into store development; I'm really fascinated and energized by the process of building something from the ground up. I would love to talk about the possibility of moving into a store development role at Home Bargains at some point in the future."
2nd Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
At Home Bargains, we're always on the lookout for strong achievers who show unparalleled customer service and sales skills. That's why we operate a rewards scheme, which celebrates staff who go the extra mile. This naturally lends itself to healthy, friendly competition in our stores. Talk to your interviewer about how you respond to a competitive environment.
1st Answer Example
"I enjoy some healthy competition at work, as long as it's friendly and doesn't feel toxic. I like to celebrate the accomplishments of my teammates and want to know that my accomplishments will be celebrated as well."
2nd Answer Example
"I'm very motivated by competition -- I'm a competitive person, so I'm always eager to rise to the challenge whenever there's an opportunity to excel at something. I'm definitely excited about the rewards scheme here; can you tell me more about it?"
16. How do you like to be recognized for your accomplishments?
How to Answer
We believe that a happy workplace equals a productive workplace, so we do all we can to make sure our Home Bargains employees feel seen and appreciated for their unique contributions to our team. Our rapid expansion means that we are able to invest in our people like never before, ensuring that no potential is ever wasted. Talk to the interviewer about ways that you appreciate being recognized for your accomplishments at work.
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
18. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
We're looking for quick-thinking, seasoned retail problem-solvers here at Home Bargains, so retail experience is definitely preferred though not required. If you have retail experience, walk the interviewer through your work history; or, if you're just starting out in the retail industry, talk to the interviewer about what makes you well-suited for a job at Home Bargains.
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
2nd Answer Example
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
19. Have you researched our company values? What makes you the best candidate for Home Bargains?
How to Answer
At Home Bargains, we pride ourselves on acting fairly and ethically; our reputation is built on our core values of acting responsibly and with integrity in all of our business practices. We value a can-do attitude and strong work ethic in our employees so that we can keep our focus as a company on providing great products at great values. Talk to the interviewer about your reaction to our company values. How do you bring a can-do attitude and strong work ethic to your job?
1st Answer Example
"I consider myself to be stalwart, especially in the face of challenges and setbacks. So I definitely bring a can-do attitude to everything I do at work. I really appreciate that the management team at Home Bargains puts its trust in their sales assistants to keep things running smoothly so that the company at large can keep its focus on acting fairly and ethically in the retail industry."
2nd Answer Example
"It's easy to see the connection between Home Bargains' values and their steady, sustainable growth. I love that they're a family company with family values, and that working here means working as a team. I really appreciate that teamwork and family values are such a priority here, which is why I'm so excited about the possibility of starting a career at Home Bargains."
20. You will be responsible for a large amount of cash and valuable merchandise at Home Bargains. What would your most recent employer say about your character and honesty?
How to Answer
Home Bargains is looking for reliable, honest sales workers, and we want to know that we can trust you with the cash and merchandise. How would you describe your character? How can the management team at Home Bargains know that they can trust you?
1st Answer Example
"I have a proven track record for being honest, dependable, and a person of integrity. Throughout my career in retail, I've regularly been promoted to leadership positions at work, where I have access to the tills and cash when no one else is around. I continue to earn positions like these because my managers know that they can trust me to treat the cash and merchandise with respect."
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
22. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?
How to Answer
Our customer-centric business model means we always put our customers first, even if they aren't showing us the same courtesy and respect that we show them. Talk to the interviewer about how you turn negative customer interactions into positives.
1st Answer Example
"I really believe in being a brand ambassador when I'm at work, so I always do my best to make sure that customers' needs are met regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react in a negative way to a customer who is upset or having a bad day. Being a brand ambassador sometimes means swallowing your pride when a customer is rude to you."
2nd Answer Example
"Rude customers don't bother me. If a customer was rude to me or a coworker, I would just give the customer space and probably let my coworkers know that the customer doesn't seem to want to be bothered. If the interaction moves from rude to aggressive or hostile, I would be sure to let my manager know that we may want to watch the customer: while I like to believe the best about people, I also think it's a priority to make sure my coworkers and other customers are safe."
23. Tell me 3 qualities you possess that make you a strong fit for this position with Home Bargains.
How to Answer
At Home Bargains, our sales assistants are among the most well-rounded in the industry: they merchandise, replenish stock, operate the tills, and so much more. You'll have countless opportunities to showcase your abilities and shine on our team. Talk to the interviewer about what you think makes you a strong fit for the Home Bargains family.
1st Answer Example
"If I had to choose three words to describe myself, I would say Collaborative, Independent, and Adaptable. I do my best work when I'm on a team of like-minded individuals; while some may say that collaboration and independence don't work together, I think they definitely do! I like to brainstorm ideas, divide tasks up to accomplish goals as a team, but I also do my best work independently because I like to set my own goals throughout the day. I'm also very adaptable to different environment and find it easy to pick up the pace without feeling overwhelmed if things get especially busy at work."
2nd Answer Example
"I'm a very diligent, efficient worker. I like to find the best way to accomplish a task, and you can count on me to find the fastest way to meet a goal. I'm also very reliable and have never been late to work, outside of unforeseeable circumstances. I really love to have fun at work, too, so I always bring a fun, positive spirit to my environment. I think that happy people do better work."
24. At Home Bargains we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
At Home Bargains, we always try to promote from within first, which means that there are opportunities for everyone to develop their career here. With positions all around the UK and roles as diverse as our employees themselves, it is safe to say that a career with Home Bargains will take you anywhere you want to go. Talk to the interviewer about your interest in taking on leadership or management positions with Home Bargains in the future.
1st Answer Example
"I'm definitely interested in taking on leadership roles here as I prove myself capable of handling additional responsibilities. I'm not looking for just another job -- I really want to start building my career in a customer service-based role, and I'm hopeful that I can earn a place in the management team with my hard work and strong leadership skills."
2nd Answer Example
"I would be very excited about obtaining a role in leadership within Home Bargains in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
25. At Home Bargains, we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?
How to Answer
It's important that everything in our Home Bargains stores is clean and tidy so that customers can easily find what they're looking for. Nobody wants to shop in a dirty or disorganized store. Talk to the interviewer about your experience with cleaning and organizing in your workplace and if you feel that you can confidently contribute to creating a clean and orderly environment in our store.
1st Answer Example
"My biggest pet peeve is walking into a store where the merchandise isn't where it's supposed to be -- it's so frustrating! I have a bit of a habit of straightening merchandise while I'm grocery shopping or running errands. Needless to say, I'll be on top of keeping the merchandise at the store very organized and displayed in a way that helps customers easily locate what they're looking for."
2nd Answer Example
"During my exit interview at my last job, my supervisor told me how much she appreciated my hard work and willingness to perform cleaning tasks around the store that my coworkers weren't excited about, like taking out the trash or vacuuming the store at the end of the night. I don't mind cleaning, and I know that putting in the extra effort made a huge impact on how customers felt in the store."
26. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At Home Bargains, you will be expected to wear a company-provided and branded top and jacket at work. We want employees to take pride in their appearance and keep their uniforms looking fresh and clean. Do you feel comfortable wearing a uniform, and if so do you feel capable of maintaining the company-provided garments?
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Home Bargains and see that it adds a strong level of professionalism."
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
27. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.
1st Answer Example
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
28. We have a strong employee honesty program in place at Home Bargains to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
We're looking for reliable, honest sales workers here at Home Bargains, so we expect that every employee acts with integrity and has strong character. Talk to the interviewer about how you would respond if a coworker was stealing products or cash from the store.
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
2nd Answer Example
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
29. What do you think sets Home Bargains apart from its competitors?
How to Answer
At Home Bargains, our passion is making quality home, beauty, health, and food products accessible to every UK family, regardless of economic level. We keep our prices low -- so low, in fact, that our competitors have a hard time matching our prices! What do you think makes Home Bargains different? How do you think their approach has contributed to their rapid growth?
1st Answer Example
"I think any company that truly puts its customers' needs first -- not just in word, but in action -- is already a step ahead of their competitors. From what I've seen as a shopper at Home Bargains, customer satisfaction is truly a guarantee. I've talked to some of your employees, and they all agree that this is a great place to work and they feel like they're really a part of a team, and several of them pointed out that they think that the success of their store is really dependent on the teamwork and positive atmosphere. That's what I think really makes Home Bargains stand out from the rest of the industry."
2nd Answer Example
"I did a little research into the open-buying policy, and it seems like that's Home Bargains' secret weapon. It keeps their suppliers happy because they offer such competitive reimbursement plans and can accept such large quantities of product; and it keeps their customers happy because the prices are truly as low as they can get!"
30. What do you know about Home Bargains? Why do you want to work for us?
How to Answer
From its humble beginnings over 40 years ago, Home Bargains has become one of the fastest-growing businesses in the UK. We're a family business with family values. Tell the interviewer what you know about Home Bargains. What stands out to you about the Home Bargains way of operating?
1st Answer Example
"I love what Home Bargains has to say about giving customers a luxury-shopping experience with a budget price tag. I really believe that everyone should have access to the best goods and services regardless of their income level, and I would love to work for a company that is serving its community in such an active, purposeful way."
2nd Answer Example
"I'm really excited about the idea of working for a privately-owned, family-operated company that has such a strong reputation for family values and bringing quality products to UK shoppers. I have a long history of shop-owners in my family, so I appreciate how much hard work it takes to get a company like this off the ground, and I really respect the way that Home Bargains has accomplished such rapid growth."
31. Home Bargains puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
At Home Bargains, our customers are the reason we come to work every day, 'and that means giving them the world.' Talk to the interviewer about how you bring this customer-first mentality to your work.
1st Answer Example
"Customer service is the exact reason I'm interested in working in this industry -- I love meeting new people and forming genuine connections with customers. When I'm at work, I always try to emphasize the 'service' part of 'customer service.' I believe that creating repeat customers means truly taking a servanthood approach to every interaction, with a friendly smile, a helping hand, and a positive attitude."
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."