32 David Jones Interview Questions & Answers
1. How do you like to be recognized for your accomplishments?
How to Answer
The management team at David Jones Ltd. will be focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition for your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions? You can include examples of how managers or team leaders have recognized your accomplishments in the past.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
When you're a member of the David Jones Ltd. team, promptness is important -- your team members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure that the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Your interviewer wants to know that you are proactive and that you can handle the stress of unexpected situations that affect arriving to work on time.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
If you are offered a position at David Jones Ltd., they want to know that you will be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding your bike.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Jordan Henry
4. What do you hope to learn from this job at David Jones Ltd.?
How to Answer
Sales associates at David Jones Ltd. have the opportunity to learn a wide variety of skills, including communication, multitasking, teamwork, knowledge of the retail industry, and design. Share what you hope to get out of your experience at David Jones Ltd. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail businesses."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence grow as well as my sales skills."
Written by Jordan Henry
5. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and you may have opportunities to enjoy such incentives as an employee of David Jones Ltd. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes, both as an individual and as a team."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
Written by Jordan Henry
6. What are your salary expectations?
How to Answer
Do some research to determine what pay scale you may be able to expect from a position at David Jones Ltd., and use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at David Jones Ltd. in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does David Jones have any merit-based bonuses or pay-scale increases?"
Written by Jordan Henry
7. How can David Jones Ltd. motivate you on the job?
How to Answer
The management team at David Jones Ltd. wants to know how best to motivate every member on their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though a job at David Jones Ltd. is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Jordan Henry
9. We need reliable people on our team at David Jones Ltd.. How many days were you absent from work last year?
How to Answer
Being a member of a team means being reliable and consistent, and working at David Jones Ltd. is no exception. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen from time to time; you can be honest about a time you had to miss a shift. Be sure to mention that you followed all of the protocols for calling off of work.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered, but no one was available to cover the other. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
Your interview at David Jones Ltd. isn't just about discovering if you're right for David Jones -- it's about making sure a job at David Jones is right for you. Describe your experience in different work environments and how you adapted to different atmospheres. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at David Jones Ltd.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I've spent a lot of time at David Jones Ltd. stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."
Written by Jordan Henry
11. Personality fit is important to us at David Jones Ltd.. How would you describe your personality?
How to Answer
When you work at David Jones Ltd., you are one part of a larger team -- and that team is vital to the success of the entire store and the company at large. Your personality will play a part in whether the interviewer believes you would be a good fit for the team. Talk to the interviewer about your personality -- such as introverted, energetic, or confident -- as opposed to your character -- such as honest, hard-working, or reliable.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I am a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
Retail organizations like David Jones Ltd. are fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in the way that you prefer. Describe your communication preferences and tell the interviewer how you handled a supervisor who communicated with you in a way that didn't match those preferences.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
The management team at David Jones Ltd. works hard to ensure a healthy team, which starts with supporting individual associates. Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with a lot of accountability or a more hands-off approach where you have more autonomy. If you are unsure of your preference, try to make your answer as open as possible. You can certainly ask the interviewer to describe their management style.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
Written by Jordan Henry
14. Why is this job with David Jones Ltd. right for you at this time in your career?
How to Answer
A sales position at David Jones Ltd. will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how a position at David Jones fits well with the changes that you want to make. Be thoughtful, and draw upon the research you have done on the company.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for David Jones Ltd. because of the flexibility you offer students, as well as the potential for future advancement in the company."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Retail environments like David Jones Ltd. may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so sales contests greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
16. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The most successful organizations are always growing and adapting to better serve their customers, and David Jones Ltd. is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"When I began my most recent job at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Retail jobs like an associate at David Jones Ltd. require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. At David Jones Ltd. we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At David Jones Ltd., customer service always comes first. The David Jones customer expects to be greeted with helpful, positive sales associates who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
From fashion to beauty to home, David Jones Ltd. is committed to creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs and be sure to highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked at a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop the tools necessary to help frustrated students feel more at ease. I think that experience set me up for success in the retail industry."
Written by Jordan Henry
20. Have you researched our company values? What makes you the best candidate for David Jones Ltd.?
How to Answer
Having a deep knowledge of the David Jones Ltd. customer and brand is incredibly important -- any information you know about the company's values will work to set you apart from other candidates. Spend some time exploring the David Jones Ltd. website and becoming familiar with their core values and goals: 'To become Australia's most responsible and sustainable retailer.' Make sure you follow David Jones Ltd. on social media to keep on top of trends, aesthetic, and branding -- and be sure to let the interviewer know that you are invested in the David Jones product.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I've been a long-time shopper at David Jones Ltd., and I love their dedication to diversity and inclusion, as well as ethical sourcing along their supply chain. I can tell that David Jones really cares about doing their part in the community and the world, and I would be thrilled to work at a company whose values align with my own."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"One thing that struck me while I explored the career section of DavidJones.com is that they have committed to conducting full engagement surveys of their employees every 2 years, so that they can make sure they are doing everything that can to make their employees happy and keep them engaged. I really respect that they respect their employees and understand that engagement is important at every level of the company. I'd love to work for a company that took feedback from its employees that seriously!"
Written by Jordan Henry
21. You will be responsible for a large amount of cash and valuable merchandise at David Jones Ltd.. What would your most recent employer say about your character and honesty?
How to Answer
Must of the success of retailers like David Jones Ltd. rests on the honesty and fidelity of their employees. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Marta, told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"My most recent team leader, Shay, told me multiple times that she considered me a person of integrity and honesty, which is feedback that I really appreciated! I always want to be a person who my coworkers and employers can trust."
Written by Jordan Henry
22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Having a versatile schedule is valuable as a retail-based employee, and sales associates at David Jones Ltd. must be adaptable and flexible. Assure the interviewer that you are a team player and are happy to step in if a shift needs to be covered at the last minute.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! If my manager needed me to come in at the last minute to cover a shift for someone who didn't show up, I would be more than happy to fill in. I want my coworkers and managers to see me as a willing and excited team player."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers didn't show up for, and I'd almost always be able to do that at David Jones Ltd. as well."
Written by Jordan Henry
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
In a service-focused job like a sales position at David Jones Ltd., you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to somebody else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and wanted one of my coworkers to 'hold her hand' while she shopped. Myself and other team-members kind of dreaded helping her, and sometimes we didn't give her all of the attention that she wanted. But one of my coworkers decided to take a different approach and give her lots of special attention: she asked the customers lots of questions, got to know her, and then did everything she could to patiently address all of her frustrations and questions. The customer left that day smiling, and I learned so much about how to speak and listen to a frustrated -- and frustrating -- customer."
Written by Jordan Henry
24. Tell me 3 qualities you possess that make you a strong fit for this position with David Jones Ltd..
How to Answer
Before your interview, take some time to find out what David Jones Ltd. looks for in a sales associate, and find ways to honestly demonstrate how your personality meets those needs. For instance, David Jones Ltd. sales associates must be 'results-oriented and always looking to improve by measuring themselves against targets.' Describe how you are uniquely suited for some of the job requirements.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"Amaya, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash or dealing with especially difficult customers. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
Written by Jordan Henry on July 12th, 2018
User-Submitted Answer
"I am a very confident, persuasive, and friendly worker. For these three main qualities, I have been praised by my previous managers as well, as possessing these qualities helps me connect to customers naturally."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
These are all very positive qualities that could be a great asset to any company! To strengthen your response, I suggest providing a specific example of how you've exhibited these qualities in a workplace setting.
25. At David Jones Ltd. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level employees at David Jones Ltd. go on to become department leads, store managers, or take on responsibilities even higher up in the company. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within David Jones Ltd. in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years in my former job, so I think a management role with David Jones Ltd. would be a great next step in my career!"
Written by Jordan Henry
User-Submitted Answer
"Yes, I would love to do that. I have served as a leader in my university and residential areas and serving as a leader in David Jones would be a valuable step in my career."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great! It sounds like leadership is important to you, and you're looking forward to career growth.
26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
How to Answer
The displays at David Jones Ltd. are bold, beautiful, and reflect the high-quality, luxurious atmosphere that customers expect when they shop in stores. Let the interviewer know if you have ever created a display or worked on a creative project. Maybe you have unique ideas that you can share about their current merchandising. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I would love to learn more about the design and construction of the beautiful displays at David Jones! In college, I enjoyed taking a set design class where I learned how to design creative structures as well as use power tools and basic skills in construction. I really loved the window display from this past Autumn -- I would love a chance to exercise my creativity on a project like that."
Written by Jordan Henry
User-Submitted Answer
"The display in David Jones is worth looking at and even I would like to learn more about it. I am keen on learning new things and I believe with time I am capable enough to make an attractive display."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
In the "Revised Answer" section, I have added suggestions for slightly re-stating this response, to improve clarity and impact.
"I really enjoy looking at the displays at David Jones, and I look forward to learning more about how they are created! I am a quick learner and have a lot of transferrable creative skills, so I believe that I will quickly become capable of making an attractive retail display."
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At David Jones Ltd., it's important for customers to know who they can ask if they need help finding an item or have questions about a product, and uniforms may help accomplish that goal. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at David Jones Ltd. and see that it adds a strong level of professionalism."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for a shift that much easier! May I see what your uniforms look like?"
Written by Jordan Henry
28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail based role, and a sales associate at David Jones Ltd. is no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
User-Submitted Answer
"Coming from an engineering background I am confident with my math skills."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! It's great that you are so confident in your math skills. Don't forget to directly answer the question, though, by giving yourself a numerical rating of between 1-10. Also, consider giving more information about your engineering background so the interviewer can understand how you acquired your strong abilities in math.
29. We have a strong employee honesty program in place at David Jones Ltd. to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
David Jones Ltd. takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that David Jones continues to stay competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at David Jones Ltd.?"
Written by Jordan Henry
User-Submitted Answer
"Theft or stealing is unacceptable. If I come across a co-worker stealing I would report to a higher authority according to company protocol. Approaching them directly would not be professional."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Good response! You come across as thoroughly opposed to theft on the job, which is great, and you explain how you would handle this situation. Outside of reporting your colleague to outside authorities, you might also mention that you could privately meet with your supervisor or HR as well to discuss the situation. Also, before reporting someone you would want to be 100% certain they were actually stealing, so you might also mention that you would take the time to observe and gather information first before accusing. Nice job!
30. At David Jones Ltd. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As a David Jones Ltd. employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I know that return policies are set for a reason and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy that I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policy."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I know from my years of shopping at David Jones Ltd. that their return policy is very generous! If a customer had a complaint about the policy, I would be sure to let them know that I understand their frustration but that David Jones Ltd. has a better return policy than most of their competitors. If I couldn't find a solution to the problem personally with the customer, I would verify with my manager that I can offer the customer a company-approved 'peace-offering,' such as a promotional coupon or even a one-time special-case return for their item."
Written by Jordan Henry
31. What do you know about David Jones Ltd.? Why do you want to work for us?
How to Answer
When interviewing for a job at David Jones Ltd. or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on the David Jones Ltd. website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. You can even list a few things about David Jones Ltd. that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I've been a David Jones customer for years an have always appreciated their consistent mission of selling the best and most exclusive goods in fashion, beauty, and home. I love knowing that if I worked at David Jones, I would be on a team at one of the oldest department stores in the world."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I want to work for David Jones Ltd. because I shop here all the time. I love your products, and your company culture seems great too."
Written by Jordan Henry
32. David Jones Ltd. puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Like most retail environments, David Jones Ltd. has to compete with other companies in the industry -- which means that business can go down with one honest mistake or bad customer experience. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Jordan Henry on July 12th, 2018
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry on July 12th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before going back to my task."
Written by Jordan Henry