MockQuestions

Big W Interview Questions

To help you prepare for a Big W job interview, here are 32 interview questions and answer examples.

Big W was written by and updated on July 26th, 2018. Learn more here.

Question 1 of 32

How do you like to be recognized for your accomplishments?

How to Answer

The management team at Big W will offer you constructive criticism as well as recognition for your accomplishments. Share with the interviewer how you prefer to be acknowledged for your hard work and successes: gifts, financial perks, public recognition, and promotions are all examples of ways that managers encourage their employees to keep up the good work.

Written by Jordan Henry on July 25th, 2018

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32 Big W Interview Questions & Answers

  • 1. How do you like to be recognized for your accomplishments?

      How to Answer

      The management team at Big W will offer you constructive criticism as well as recognition for your accomplishments. Share with the interviewer how you prefer to be acknowledged for your hard work and successes: gifts, financial perks, public recognition, and promotions are all examples of ways that managers encourage their employees to keep up the good work.

      Written by Jordan Henry on July 25th, 2018

      1st Answer Example

      "I really dislike being the center of attention, so I don't find public recognition to be particularly motivating. My last manager was in the habit of giving employees simple, hand-written notes that expressed appreciation for going the extra mile or accomplishing a larger goal, and sometimes these notes were accompanied with gift cards. They were simple gestures, but it always meant a lot to me to hear from my boss that my work was noticed and appreciated."

      Written by Jordan Henry on July 25th, 2018

      2nd Answer Example

      "At my most recent retail position, our accomplishments as a team were rewarded together, sometimes with one outstanding worker receiving special acknowledgement. When we achieved something big together, the management team took all of us out for happy hour. I really like this approach because we truly were a team -- we accomplished way more together than we could separately, so it makes sense to be rewarded together as well."

      Written by Jordan Henry

  • 2. How do you handle situations that could cause you to be late or miss work?

      How to Answer

      Proper planning will get you far, but it's important to always have a Plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work, and assure your interviewer that you are proactive and can handle the stress of unexpected situations.

      Written by Jordan Henry on July 25th, 2018

      1st Answer Example

      "I was a stay-at-home mom for many years, which taught me to always have multiple contingency plans in place in case things didn't go according to plan -- and I had to learn to think on my feet, as well. Once I rejoined the retail workforce, I realized that the adaptability and forethought I had learned as a mom was definitely transferable to the retail world. Since I always have Plans B, C, and D running through my head, I don't become flustered when unexpected situations come up on my way to work -- I just move on to the next plan."

      Written by Jordan Henry on July 25th, 2018

      2nd Answer Example

      "I stay calm and composed when unexpected issues come up. On my way to work two or three years ago, I receive a phone call informing me of a family emergency. While it was extremely stressful and upsetting to receive the news, I knew I had a responsibility to let my managers know that I wouldn't be able to make it into work."

      Written by Jordan Henry

  • 3. Do you have reliable transportation?

      How to Answer

      If you are offered a position at Big W, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding a bike.

      Written by Jordan Henry on July 25th, 2018

      1st Answer Example

      "I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day or there's bad weather."

      Written by Jordan Henry on July 25th, 2018

      2nd Answer Example

      "I actually live within walking distance of the store, so it will be very easy and fast for me to make it to work. I'm a stickler for punctuality, so I'll always be sure to arrive for my shifts 10-15 minutes early."

      Written by Jordan Henry

      Community Answer

      "I take public transit and find it to be very reliable. If I take stand back for overtime I will ask my wife to pick me up or order a Uber."

      Written by an Anonymous User

      Amanda Knight

      Our Professional Interview Coach
      Amanda Knight Reviewed the Above Answer

      Your answer does a great job of confirming you have reliable transportation. Public transportation can be just as reliable as your own vehicle, if not more so. You've also confirmed that you have alternate transportation options if your shift starts or ends at a time that does not fit with the public transportation schedule.

  • 4. What do you hope to learn from this job at Big W?

      How to Answer

      Sales associates at Big W have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience here. Review the job description and information about related careers to help you get a better idea of what you can expect at Big W. Discuss how this position will help you in your career.

      Written by Jordan Henry on July 25th, 2018

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  • 5. How do you feel about performance incentives?

      How to Answer

      At Big W, you may have opportunities to take advantage of performance incentives. Talk to the interviewer about your feelings regarding performance incentives.

      Written by Jordan Henry on July 25th, 2018

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  • 6. What are your salary expectations?

      How to Answer

      Do some research to determine how you can expect to be compensated at Big W, and use your current earnings to discuss your expectations.. Be open and honest. Transparency is the best choice when salary based questions arise.

      Written by Jordan Henry on July 25th, 2018

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  • 7. How can Big W motivate you on the job?

      How to Answer

      The management team at Big W wants to know how best to motivate every member of their team. Talk to the interviewer about the ways that you find motivation at work.

      Written by Jordan Henry on July 25th, 2018

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  • 8. Describe to me your ideal employer.

      How to Answer

      A job search isn't just a one-sided hunt. You must also feel as though a sales position at Big W is a good fit for you. Tell the interviewer about your ideal employer. Be specific and to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Written by Jordan Henry on July 25th, 2018

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  • 9. We need reliable people on our team at Big W. How many days were you absent from work last year?

      How to Answer

      Being a sales associate at Big W means being diligent and always on time. Talk to the interviewer about your attendance; you can be honest about a time you had to miss work but we sure to mention that you followed company protocol.

      Written by Jordan Henry on July 25th, 2018

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  • 10. What type of work environment do you dislike working in?

      How to Answer

      Your interview will help you determine if the work environment at Big W is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity?

      Written by Jordan Henry on July 25th, 2018

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  • 11. Personality fit is important to us at Big W. How would you describe your personality?

      How to Answer

      Like any retail environment, the atmosphere at Big W is affected by the personalities of the team members. Describe your personality to the interviewer and try to distinguish your personality traits -- such as energetic, friendly, or confident -- from your character traits -- such as honest, dependable, or reliable. While character is just as important, the interviewer wants to get a feel for how your personality would fit on the team.

      Written by Jordan Henry on July 25th, 2018

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  • 12. How do you handle a situation where your supervisor does not properly communicate information to you?

      How to Answer

      At a retail business like Big W, important information may sometimes fall through the cracks. Tell the interviewer how you have handled interactions with supervisors in the past.

      Written by Jordan Henry on July 25th, 2018

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  • 13. What type of manager brings out the best in you?

      How to Answer

      Managers at Big W work hard to ensure a healthy team, which starts with supporting individual employees. Show the interviewer that you are self-aware and understand the type of manager or employer who brings out the best in you, whether that's a close working relationship with plenty of accountability or a more hands-off approach.

      Written by Jordan Henry on July 25th, 2018

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  • 14. Why is this job with Big W right for you at this time in your career?

      How to Answer

      A sales position at Big W could be the launching pad for a long-term career with the company, or the stepping stone to another career. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes you want to make.

      Written by Jordan Henry on July 25th, 2018

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  • 15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      How to Answer

      Retail environments like Big W may offer opportunities to engage in friendly competition with your coworkers. Talk to the interviewer about your experience in competitive environments. Does competition motivate you? Have you ever won a sales contest?

      Written by Jordan Henry on July 25th, 2018

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  • 16. Tell me about a time when you made a suggestion requesting change in an organization.

      How to Answer

      Successful organizations like Big W are always growing and adapting to better serve their customers. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

      Written by Jordan Henry on July 25th, 2018

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  • 17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      How to Answer

      Retail positions like sales associates at Big W require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Written by Jordan Henry on July 25th, 2018

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  • 18. At Big W we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      How to Answer

      At Big W, going above and beyond for your coworkers and customers is essential. Display to the interviewer that you can do more than the bare minimum and that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Written by Jordan Henry on July 25th, 2018

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  • 19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

      How to Answer

      Big W is dedicated to creating great customer interactions, so any experience you have in the retail industry is a plus. If you have retail experience, walk the interviewer through your career history in retail and highlight your favorite and most challenging positions. If you don't have retail experience, that's okay -- just highlight some transferable skills and let the interviewer know that you're excited to make the transition to retail.

      Written by Jordan Henry on July 25th, 2018

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  • 20. Have you researched our company values? What makes you the best candidate for Big W?

      How to Answer

      Spend some time getting to know the values and environment at Big W by stopping by a store or doing research on their website before your interview. What did you find in your research that makes you want to work at Big W?

      Written by Jordan Henry on July 25th, 2018

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  • 21. You will be responsible for a large amount of cash and valuable merchandise at Big W. What would your most recent employer say about your character and honesty?

      How to Answer

      Integrity is one of the most important qualities that a Big W team member can have. Assure the interviewer that you can be trusted by speaking about your character, including what your past employers would say about you.

      Written by Jordan Henry on July 25th, 2018

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  • 22. How would you handle it if your co-worker did not show up for their shift?

      How to Answer

      In a retail environment like Big W, staff turnover is often high and you may be asked to step in at the last minute if a coworker unexpectedly quits or doesn't show up for their assigned shift. Assure the interviewer that you are a team player.

      Written by Jordan Henry on July 25th, 2018

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  • 23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      How to Answer

      Retail and customer service based roles like sales positions at Big W will often require a diplomatic and calm attitude when faced with upset customers. Tell the interviewer how you would de-escalate a conflict with an upset customer.

      Written by Jordan Henry on July 25th, 2018

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  • 24. Tell me 3 qualities you possess that make you a strong fit for this position with Big W.

      How to Answer

      Take some time before your interview to find out more about what Big W looks for in a successful applicant. You can be creative about your '3 qualities': let the interviewer know what makes you unique and well-qualified for the responsibilities of the job.

      Written by Jordan Henry on July 25th, 2018

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  • 25. At Big W we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      How to Answer

      Big W storefronts are an important part of the success of the company, but there are also vast employment opportunities in other areas of the business: from warehouse positions to IT to marketing to the corporate offices. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

      Written by Jordan Henry on July 25th, 2018

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  • 26. In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you feel capable of keeping the store up to our standards of cleanliness and organization?

      How to Answer

      At Big W, it's important that everything is clean and tidy so that customers can easily find what they're looking for. No one wants to shop in a dirty or disorganized store. Assure the interviewer that you feel that you can confidently contribute to creating a clean and orderly work environment.

      Written by Jordan Henry on July 25th, 2018

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  • 27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

      How to Answer

      At Big W, it's important for customers to know who they can turn to if they have a question about a product or need help finding an item, and uniforms help accomplish that goal. What are your thoughts on the practice of wearing uniforms?

      Written by Jordan Henry on July 25th, 2018

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  • 28. In this role you will be required to handle customer transactions. How strong are your mathematical skills?

      How to Answer

      Strong math skills will be an asset in your position at Big W. Assure the interviewer that you are comfortable with the skill associated with math-related tasks.

      Written by Jordan Henry on July 25th, 2018

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  • 29. We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      How to Answer

      Big W takes loss prevention and employee theft very seriously. Loss prevention initiatives are a key part in ensuring that Big W stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Written by Jordan Henry on July 25th, 2018

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  • 30. At Big W we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      How to Answer

      As a Big W employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle situations like this with poise while making the customer happy and keeping the needs of the company in mind as well.

      Written by Jordan Henry on July 25th, 2018

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  • 31. What do you know about Big W? Why do you want to work for us?

      How to Answer

      It's important that you understand the mission and aesthetic of Big W. Spend some time on the Big W website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed by any knowledge you have about their seasonal promotions and ongoing events. What did you find in your research that made you excited to work for Big W?

      Written by Jordan Henry on July 25th, 2018

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  • 32. Big W puts customer service first. How do you ensure that you always put the customers' needs first?

      How to Answer

      Like most retail businesses, Big W competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

      Written by Jordan Henry on July 25th, 2018

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