32 Big W Interview Questions & Answers
1. How do you like to be recognized for your accomplishments?
How to Answer
The management team at Big W will offer you constructive criticism as well as recognition for your accomplishments. Share with the interviewer how you prefer to be acknowledged for your hard work and successes: gifts, financial perks, public recognition, and promotions are all examples of ways that managers encourage their employees to keep up the good work.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I really dislike being the center of attention, so I don't find public recognition to be particularly motivating. My last manager was in the habit of giving employees simple, hand-written notes that expressed appreciation for going the extra mile or accomplishing a larger goal, and sometimes these notes were accompanied with gift cards. They were simple gestures, but it always meant a lot to me to hear from my boss that my work was noticed and appreciated."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"At my most recent retail position, our accomplishments as a team were rewarded together, sometimes with one outstanding worker receiving special acknowledgement. When we achieved something big together, the management team took all of us out for happy hour. I really like this approach because we truly were a team -- we accomplished way more together than we could separately, so it makes sense to be rewarded together as well."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but it's important to always have a Plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work, and assure your interviewer that you are proactive and can handle the stress of unexpected situations.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I was a stay-at-home mom for many years, which taught me to always have multiple contingency plans in place in case things didn't go according to plan -- and I had to learn to think on my feet, as well. Once I rejoined the retail workforce, I realized that the adaptability and forethought I had learned as a mom was definitely transferable to the retail world. Since I always have Plans B, C, and D running through my head, I don't become flustered when unexpected situations come up on my way to work -- I just move on to the next plan."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I stay calm and composed when unexpected issues come up. On my way to work two or three years ago, I receive a phone call informing me of a family emergency. While it was extremely stressful and upsetting to receive the news, I knew I had a responsibility to let my managers know that I wouldn't be able to make it into work."
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
If you are offered a position at Big W, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding a bike.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day or there's bad weather."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I actually live within walking distance of the store, so it will be very easy and fast for me to make it to work. I'm a stickler for punctuality, so I'll always be sure to arrive for my shifts 10-15 minutes early."
Written by Jordan Henry
User-Submitted Answer
"I take public transit and find it to be very reliable. If I take stand back for overtime I will ask my wife to pick me up or order a Uber."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Your answer does a great job of confirming you have reliable transportation. Public transportation can be just as reliable as your own vehicle, if not more so. You've also confirmed that you have alternate transportation options if your shift starts or ends at a time that does not fit with the public transportation schedule.
4. What do you hope to learn from this job at Big W?
How to Answer
Sales associates at Big W have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience here. Review the job description and information about related careers to help you get a better idea of what you can expect at Big W. Discuss how this position will help you in your career.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. Some day, I really hope to return to school and study to become an optometrist. I hope that my experience as a sales associate here will set me up for future success in optometry, and hopefully I can move into one of the optometry departments at Big W in the future!"
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I love helping people and am excited about the chance to learn more about customer service in the retail world, especially in a store with as much variety as Big W -- I feel like the fast pace will really keep me on my toes and help me learn that much faster!"
Written by Jordan Henry
User-Submitted Answer
"Great teamwork, how to work in a big and modern warehouse, and experience from different positions."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a solid foundation you can build on! Give this answer more impact by talking specifically about the skills you'd like to learn such as operating a forklift, inventory management, or shipping/receiving. Similarly, if you'd like to learn by working in a variety of positions, tell the interviewer which roles you see yourself learning these skills in such as Forklift Operator or Inventory Analyst. Sharing these details shows the interviewer that you've thought through the role you're applying for and are sincerely interested in growing with the company.
5. How do you feel about performance incentives?
How to Answer
At Big W, you may have opportunities to take advantage of performance incentives. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I think performance incentives are a great way to keep employees motivated and on top of their KPIs. I'm personally very motivated by being rewarded for my successes, so I think I'd respond very well to performance incentives."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I've never worked in a position where I could take advantage of performance incentives, but that's never stopped me from staying motivated to do my best work. However, small perks would always be nice to have!"
Written by Jordan Henry
User-Submitted Answer
"Excited, this is a highly motivating incentive for myself."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
The interviewer will be happy to hear that you're excited about performance incentives, but why does this excite you? Can you talk more about the kind of incentives that motivate you? Also, remind the interviewer that you set high expectations for yourself and strive to be a strong performer. Nice job!
6. What are your salary expectations?
How to Answer
Do some research to determine how you can expect to be compensated at Big W, and use your current earnings to discuss your expectations.. Be open and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I currently earn minimum wage, and I'm happy to begin a position at Big W in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Big W offer any merit-based bonuses or pay scale increases?"
Written by Jordan Henry
7. How can Big W motivate you on the job?
How to Answer
The management team at Big W wants to know how best to motivate every member of their team. Talk to the interviewer about the ways that you find motivation at work.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I'm a very self-motivated person, so I have found that I do my best work regardless of external motivations. However, I appreciate receiving words of encouragement and public recognition from time to time. If nothing else, the motivation I respond to most is that my managers trust me and my work enough to give me more responsibility -- that's when I truly know I'm doing my best work."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I am wired for healthy competition, so I'm very motivated by any chance to outperform others. Even when I don't win, the competition itself pushes me to do more and work harder -- and when I lose, that just means I have room to improve so that I can win the next time."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though a sales position at Big W is a good fit for you. Tell the interviewer about your ideal employer. Be specific and to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"The best employer I ever had was charismatic and passionate about her work, which made me feel passionate about the work as well. Her enthusiasm and dedication were infectious; my coworkers and I all wanted to do our best work. I also appreciate organizations that encourage constant learning and improvement."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I have had good success with a wide range of management styles and employers, but i personally prefer to work for employers who have a reputation for honesty, integrity, wisdom, and consistency. I want to work for someone who I can confidently stand behind and be led by. Individuals who have a real vision and who ask for feedback from their teams are the kinds of employers I really hope to build a career with."
Written by Jordan Henry
9. We need reliable people on our team at Big W. How many days were you absent from work last year?
How to Answer
Being a sales associate at Big W means being diligent and always on time. Talk to the interviewer about your attendance; you can be honest about a time you had to miss work but we sure to mention that you followed company protocol.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover the shifts I knew I would have to miss. I was able to get one shift covered, but no one was available to cover the other shift. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me when I was able to return to work."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I've never missed work without an acceptable reason, and I always make sure to call in with plenty of advance notice when I know I'm going to be unavoidably late or unable to make it to work. These are, of course, only extreme situations; I've never had an unexcused absence from work."
Written by Jordan Henry
User-Submitted Answer
"I've never missed work without an acceptable reason, and I always make sure to call in with plenty of advance notice."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Part of being a valued employee is being on time and at work when you're expected to be. Your answer does a great job of confirming that you rarely miss work and make sure to give as much notice as possible in the unfortunate event that you do have to miss a day.
10. What type of work environment do you dislike working in?
How to Answer
Your interview will help you determine if the work environment at Big W is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity?
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I've spent a lot of time at Big W stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I've found myself to be productive in a wide range of work environments -- I'm very self-motivated and don't become flustered easily. The only environment I've ever found difficult was at a retailer where the managers and many of the sales associates were very unhappy, and their toxic complaining about one another became too much for me to bear -- it ended up being very distracting from the work there was to do. But I did learn how to compartmentalize internal drama from my daily tasks and customer interactions, so now I feel that I would be very capable of handling a similar environment without trouble -- it just wouldn't be my first choice to work in an environment like that again."
Written by Jordan Henry
11. Personality fit is important to us at Big W. How would you describe your personality?
How to Answer
Like any retail environment, the atmosphere at Big W is affected by the personalities of the team members. Describe your personality to the interviewer and try to distinguish your personality traits -- such as energetic, friendly, or confident -- from your character traits -- such as honest, dependable, or reliable. While character is just as important, the interviewer wants to get a feel for how your personality would fit on the team.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I would describe my personality as approachable, high-energy, and extremely positive. I love learning new things and sharing information with others, so I would be excited to develop a deep knowledge of our products that Big W carries."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I'm a very confident and self-assured person -- I know my strengths and feel empowered to use them to do my best work. I'm extremely friendly and have a knack for engaging even the most disinterested customers in friendly conversation. My last boss described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry
User-Submitted Answer
"I would describe my personality as high-energy, and extremely positive. I love learning new things and sharing information with others, so I would be excited to work in a different position and work well."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
People who are enthusiastic and positive are often the best kind of teammates because they work well with others and help push everyone to get the job done. You can strengthen this answer further by talking about how you enjoy collaborating with team members and what you specifically hope to learn in this new role.
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
At a retail business like Big W, important information may sometimes fall through the cracks. Tell the interviewer how you have handled interactions with supervisors in the past.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"When I arrived for training for my most recent retail position, there was some miscommunication about the length of the training. I was still working at my former job as well and had planned my schedule around what the training manager had told me originally. When I explained the situation to the trainer, she double-checked her notes and verified that she had originally told me that I would be done earlier in the day, giving me plenty of time to make it to my other job. I felt good about the way that I handled the situation -- even though I felt a little frustrated, I went to my manager respectfully and non-confrontationally, and everything worked out just fine."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"By and large, I haven't experienced many situations where my supervisors forget to relay important information to me, but it has happened from time to time. I know that my supervisors never intentionally withhold information, so there's no reason to be upset or frustrated when honest mistakes are made."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
Managers at Big W work hard to ensure a healthy team, which starts with supporting individual employees. Show the interviewer that you are self-aware and understand the type of manager or employer who brings out the best in you, whether that's a close working relationship with plenty of accountability or a more hands-off approach.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I've been in the retail industry for nearly six years, so I've worked with a wide range of personalities and management styles. I'm a very independent worker, so different management styles only have slight impacts on me. My preferred management style, once the manager trusts me and my work, is to work independently unless there is a specific group task to accomplish."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I prefer to work with a manager who has a commitment to mentorship. While I'm certainly capable of independent work, my goal is to work my way up into a management or leadership position and hopefully find a place at the corporate offices -- and I know that I need a mentor-like relationship with my managers in order to be most successful. What is the management style like at Big W?"
Written by Jordan Henry
14. Why is this job with Big W right for you at this time in your career?
How to Answer
A sales position at Big W could be the launching pad for a long-term career with the company, or the stepping stone to another career. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes you want to make.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me the opportunity to advance my management skills."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Big W because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Retail environments like Big W may offer opportunities to engage in friendly competition with your coworkers. Talk to the interviewer about your experience in competitive environments. Does competition motivate you? Have you ever won a sales contest?
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even though we compete, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I'm not a very competitive person, so sales contests have never motivated me much -- but I'm a very disciplined, self-motivated person, so that's never been a problem for me. I've had coworkers who really excelled at contests like that, and I'm always really excited for them, but I usually opt out of the contests if possible."
Written by Jordan Henry
16. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
Successful organizations like Big W are always growing and adapting to better serve their customers. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"When I began my most recent job at a small family-run business, the owners didn't have any marketing strategy: they were operating with the same website and Internet and community presence they had had for ten years. Everything was outdated, and business was suffering because of it. Outside of work hours, I did research on marketing plans and successful websites, and then I built a presentation that I delivered to the owners. They implemented my marketing plan with a few minor changes, and since then they have seen an increase in web traffic as well as several new clients who have all raved about the updated website and community marketing plan."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Retail positions like sales associates at Big W require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
User-Submitted Answer
"I have full availability to work evenings, weekends, daytimes, and all holidays, including school holidays and, of course, Christmas/New Year. I am happy to do overtime and to cover for team-mates who are sick or unable to work."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very nice reply! It sounds as though you are accommodating and willing to be an incredible team player. Well said :)
18. At Big W we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At Big W, going above and beyond for your coworkers and customers is essential. Display to the interviewer that you can do more than the bare minimum and that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"A few months ago, a customer from out of town came into our store because she needed an outfit for a funeral -- she was in town visiting family when unexpected tragedy struck. The customer was obviously distraught and needed special attention. I went to the neighboring coffee shop and bought the customer a tea, took her to a comfortable area of the store, and, with her consent, went through the store and grabbed a few items that I thought would be appropriate for her needs. She was so grateful to not have to shop or try on several items to find the right thing -- I was able to find her a dress that worked well for the ceremony, and she gave me her credit card so I could complete her transaction while she remained in the fitting room area to be alone and gather herself. It was a really hard day, but it was really rewarding."
Written by Jordan Henry
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
Big W is dedicated to creating great customer interactions, so any experience you have in the retail industry is a plus. If you have retail experience, walk the interviewer through your career history in retail and highlight your favorite and most challenging positions. If you don't have retail experience, that's okay -- just highlight some transferable skills and let the interviewer know that you're excited to make the transition to retail.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"By far my most challenging retail job was my first, about three years ago. It was really difficult to transition from restaurant service to retail service -- while some of the skills are obviously transferable, it was a totally different experience. But that first difficult job really set me up for success in the retail industry. I learned a lot about myself and about what it means to create great customer experiences that result in repeat and regular customers."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"While I haven't yet worked in the retail industry, I'm really excited to get started! In my most recent position at an IT call center, I found that my favorite part of the job was the connections I built with my repeat clients. I loved getting to know them, learn how best to communicate with them, and build honest, respectful relationships. It's been a challenging job because IT trouble tends to bring out the worst in people (everyone hates it when technology doesn't work the way it should). It's taught me to stay calm, focused, and positive when things don't go the way I expect, which I think would be valuable skills in the retail industry as well."
Written by Jordan Henry
User-Submitted Answer
"I started very young at GJ Coles serving takeaway food.
Milk bar serving customers.
Gift shop serving customers.
My current sales employment as a Sales Consultant for a Window Furnishings company for the last 18 years +.
The most challenging and favorite is currently the latter.
I have experienced many different cultures and personalities as a Subcontractor for this company.
I have learned how to mold into whatever the current situation might be."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! You definitely have a lot of experience in customer service, which is great. Make sure you give lots of details about what you did in each role, particularly if the duties relate to this position in any way. It's interesting that your most challenging role was also your favorite. You mention being exposed to lots of diversity - did you find this challenging and/or did you enjoy this aspect of the job? Be sure to answer the question directly. Great job!
20. Have you researched our company values? What makes you the best candidate for Big W?
How to Answer
Spend some time getting to know the values and environment at Big W by stopping by a store or doing research on their website before your interview. What did you find in your research that makes you want to work at Big W?
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I'm very impressed by the amount of information Big W has on their website regarding ethical standards along their supply chain, from their standards of living for animals to their commitment to phase out single-use plastic bags from all of their stores and encourage recycling. It's clear that the company values our planet and our communities, so I would be thrilled to work for a company like that."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I've never had a bad experience at Big W -- I've consistently enjoyed great customer service from knowledgeable and excited salespeople. Now that I've researched your company culture and values, I think a job here is exactly what I'm looking for."
Written by Jordan Henry
21. You will be responsible for a large amount of cash and valuable merchandise at Big W. What would your most recent employer say about your character and honesty?
How to Answer
Integrity is one of the most important qualities that a Big W team member can have. Assure the interviewer that you can be trusted by speaking about your character, including what your past employers would say about you.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I have a proven track record for being a person of integrity in the workplace. Last year at my most recent workplace, I caught a coworker -- who was a friend of mine outside of work -- trying to steal something from our store. I was really upset and horrified, and when I confronted him about it, his attitude was really dismissive. I wrestled with it overnight, but then I knew I had to go to my manager the next day and talk it out with her. She told me that she really appreciated that I came to her with the information and said that she would handle it. My coworker ended up getting fired, which was hard -- but I knew that I had done the right thing."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"During my exit interview from my last job, my boss told me how much she appreciated my diligence and honesty. I have a reputation for doing the right thing, even when it's really hard or uncomfortable."
Written by Jordan Henry
22. How would you handle it if your co-worker did not show up for their shift?
How to Answer
In a retail environment like Big W, staff turnover is often high and you may be asked to step in at the last minute if a coworker unexpectedly quits or doesn't show up for their assigned shift. Assure the interviewer that you are a team player.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I'm always happy to pick up extra shifts for any reason, especially if it means helping my managers and coworkers out of a bind. Being a team player is really important to me, especially when I care about the other members of the team."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I have a very flexible schedule at the moment, so I'm almost always available to pick up extra shifts if I'm needed. In my experience, showing my coworkers that I'm loyal to my team creates an atmosphere of mutual care and support that I really need from my place of work. Anything I can do to show my coworkers that I care about our store is an important opportunity to build camaraderie and make our team stronger."
Written by Jordan Henry
User-Submitted Answer
"Always happy to oblige if l am needed."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you're always open to covering for a coworker. You might mention that you'd try contacting them to check on them and talk to a manager if it became a recurring problem. Remember to make your answers specific and detailed so they are meaningful and memorable to the interviewer. Great job!
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
Retail and customer service based roles like sales positions at Big W will often require a diplomatic and calm attitude when faced with upset customers. Tell the interviewer how you would de-escalate a conflict with an upset customer.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"People can be unpredictable, so it's always important to treat customers with respect and discernment -- if someone is having a hard day, sometimes all it takes is one interaction to tip the scales in one direction or another. I'm very sensitive to emotional energy, so I have a bit of a radar for customers who enter the store in a frustrated or aggressive mood, and I make sure to let my other team-members and managers know that the customer may benefit from some extra attention or elevated service."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"In the past, I've had success with changing the trajectory of an interaction with an aggressive customer just by patiently listening to their problems and maintaining my own inner calm. I know that escalation usually happens when both parties become more agitated, so it's important that I stay calm when a customer is becoming agitated. In extreme situations, if I'm unable to de-escalate the situation alone, I loop in one of my managers so we can resolve the situation together."
Written by Jordan Henry
24. Tell me 3 qualities you possess that make you a strong fit for this position with Big W.
How to Answer
Take some time before your interview to find out more about what Big W looks for in a successful applicant. You can be creative about your '3 qualities': let the interviewer know what makes you unique and well-qualified for the responsibilities of the job.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I think my most unique quality is that I'm an extremely loyal person -- when I feel like my values are aligned with another person or with an organization, I become their fierce advocate. I love learning new things, even when other people may find the topic mundane, so I'm excited to discover more about the brands carried here so that I can be prepared to share product information with customers. I'm also a very independent worker, but I value feedback; if you're not satisfied with my work or if you see room for improvement, I'm excited to meet that challenge and push myself to do more."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I'm naturally a very confident person -- self-assurance is one of my greatest strengths. I think that my friends and coworkers would describe me as considerate; I'm always looking for ways that I can do more to serve whatever team I'm on, whether that's at work or when I'm spending time with my friends and family. I'm also a pretty resourceful problem-solver. When I encounter a new problem, I enjoy the process of finding the most efficient and best way to solve it."
Written by Jordan Henry
User-Submitted Answer
"My extensive sales experience.
My ability to resolve issues.
Willingness to learn more."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! These are three amazing qualities that will definitely help you excel in this position. But go beyond just listing them. Explain how they will benefit the company and give details about how you acquired these abilities. The more details you can give, the better!
25. At Big W we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Big W storefronts are an important part of the success of the company, but there are also vast employment opportunities in other areas of the business: from warehouse positions to IT to marketing to the corporate offices. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"While I'm excited to work in a part-time sales position here, what I'm really interested in is IT. I'm an engineer at heart, and I spent my childhood taking computers apart and putting them back together. After I finish school, I would definitely be interested in exploring any opportunity to move into an IT position with Big W."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I'm a natural manager and tend to have a sixth sense about finding the right task for the right person. While I don't have much retail experience at this point in my career, I think a sales position here would be a great first step in a career path that leads to management or leadership here at Big W."
Written by Jordan Henry
26. In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you feel capable of keeping the store up to our standards of cleanliness and organization?
How to Answer
At Big W, it's important that everything is clean and tidy so that customers can easily find what they're looking for. No one wants to shop in a dirty or disorganized store. Assure the interviewer that you feel that you can confidently contribute to creating a clean and orderly work environment.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"Before I worked in retail, I made extra cash during college cleaning houses. I really enjoy cleaning and organizing, actually -- I find it very meditative. Whenever there's downtime at the store where I currently work, my manager can tell you that I'm the first to grab the broom or duster and get to work on tidying up the store."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"My biggest pet peeve as a shopper is when merchandise isn't where it's supposed to be or looks disorganized and sloppy. I have a bit of a habit of straightening up merchandise while I'm grocery shopping or running errands. Needless to say, you can count on me to be on top of keeping the merchandise at the store very organized and displayed in a way that customers can easily locate what they're looking for."
Written by Jordan Henry
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At Big W, it's important for customers to know who they can turn to if they have a question about a product or need help finding an item, and uniforms help accomplish that goal. What are your thoughts on the practice of wearing uniforms?
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I personally love the practice of wearing a uniform. It helps me get into the right frame of mind on my way to a shift, and it makes getting ready for work that much easier! After all, they say that the most successful people wear the same thing every day."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"In my experience, uniforms help create an atmosphere of professionalism and cut down on unnecessary distractions. May I see what the uniforms at Big W look like?"
Written by Jordan Henry
28. In this role you will be required to handle customer transactions. How strong are your mathematical skills?
How to Answer
Strong math skills will be an asset in your position at Big W. Assure the interviewer that you are comfortable with the skill associated with math-related tasks.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
29. We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Big W takes loss prevention and employee theft very seriously. Loss prevention initiatives are a key part in ensuring that Big W stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fire, I knew I had to do the right thing. What is the process for situations like that at Big W?"
Written by Jordan Henry
30. At Big W we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As a Big W employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle situations like this with poise while making the customer happy and keeping the needs of the company in mind as well.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I've been in situations in the past where a customer was angry with me about a policy I had no control over. When that happens, I just have to listen patiently to their frustrations and work with them to find a solution to their problem that aligns with company policy. In extreme situations, I would consult with my manager to determine if a one-time special-case return or 'peace offering' could be made -- that way, the disgruntled customer who came into the store leaves satisfied with a story that paints Big W in a positive light."
Written by Jordan Henry
User-Submitted Answer
"Polite and calm tone and manner. SMILE.
Try to resolve this within company policy. If unable to satisfy the client call your manager for support."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It sounds like you already have an established process in place to handle a disgruntled customer, which the interviewer will appreciate. Remaining calm, polite, friendly, and professional is definitely a good idea. Consider mentioning that you will actively listen to the customer's issues, repeating statements back to clarify your understanding of the matter. Reiterate that you will aim to resolve the problem for the customer in a timely manner, and if you can't, you'll be sure to follow up with them. Good job!
31. What do you know about Big W? Why do you want to work for us?
How to Answer
It's important that you understand the mission and aesthetic of Big W. Spend some time on the Big W website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed by any knowledge you have about their seasonal promotions and ongoing events. What did you find in your research that made you excited to work for Big W?
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"I've been a Big W customer for years and have always appreciated their huge variety and exemplary customer service. When I go into a Big W store, I always know exactly what I'm going to get: the latest fashion and home trends, unbeatable prices, and excellent customer service. I would love to work at a company where the employees seem so happy."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"The company culture at Big W seems really great -- I can tell that the business really values its employees and puts people first. I appreciate any company that dedicates so much of their time and resources to making sure that their practices are ethically and morally sound, and Big W has a reputation for investing in research that makes the world a better place, starting with their own supply chain."
Written by Jordan Henry
User-Submitted Answer
"I've always had a great experience as a customer at Big W - the staff are friendly and helpful, which is a positive reflection on Big W's ethos and the way stores are run. The selection of goods is excellent - the homeware is of great value. Great designs at competitive and affordable prices. The gardening selection has many times saved me a trip to _______. The specials are excellent. Earlier in the year, I picked up some beautiful Egyptian cotton towels in modern colours and refreshed my bathroom on a budget. I think they serve a great retail niche and provide good quality stock at affordable prices, making customers feel valued. As customer service is important to me, I appreciate this, and I would love to work for Big W for these reasons."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Fabulous approach! You are enthusiastic and engaging in your response, providing a lot of thoughtful detail.
32. Big W puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Like most retail businesses, Big W competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Jordan Henry on July 25th, 2018
1st Answer Example
"My customer service approach changes based on the attitude and nonverbal cues of the customer. If I can tell that the customer wants space, I give them time but let them know that I'm available if they have any questions or requests. I always stay close at hand if I know a certain customer always has lots of questions. I think it's important to treat every customer as an individual with different kinds of sales needs."
Written by Jordan Henry on July 25th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer interrupts me with a question or request, I always stop what I'm doing and help them before returning to my task."
Written by Jordan Henry
User-Submitted Answer
"I always smile, greet, and acknowledge a customer, unless they clearly wish to be left alone, ensuring they feel welcome and respected in the shop. I gauge a customer's non-verbal cues to see when they need help. If they approach me for help while doing some work, I always put down what I am doing to assist them. I ask them questions about their inquiry if it relates to determining whether a product is suited to what they have in mind. If it is a straightforward query (such as where a stock item is located), I answer in a prompt, direct way. I listen to what they say."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Terrific job answering this question! The detail you provide will help the interviewer picture you working in the role and helping their customers. If you have any customer service training, this could be a good opportunity to mention that training.