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Big W Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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Big W Interview Questions

  1. 1.

    We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Big W takes loss prevention and employee theft very seriously. Loss prevention initiatives are a key part in ensuring that Big W stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Jordan's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Jordan's Answer #2

      "I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fire, I knew I had to do the right thing. What is the process for situations like that at Big W?"

  2. 2.

    In this role you will be required to handle customer transactions. How strong are your mathematical skills?

      Strong math skills will be an asset in your position at Big W. Assure the interviewer that you are comfortable with the skill associated with math-related tasks.

      Jordan's Answer #1

      "I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  3. 3.

    How would you handle it if your co-worker did not show up for their shift?

      In a retail environment like Big W, staff turnover is often high and you may be asked to step in at the last minute if a coworker unexpectedly quits or doesn't show up for their assigned shift. Assure the interviewer that you are a team player.

      Jordan's Answer #1

      "I'm always happy to pick up extra shifts for any reason, especially if it means helping my managers and coworkers out of a bind. Being a team player is really important to me, especially when I care about the other members of the team."

      Jordan's Answer #2

      "I have a very flexible schedule at the moment, so I'm almost always available to pick up extra shifts if I'm needed. In my experience, showing my coworkers that I'm loyal to my team creates an atmosphere of mutual care and support that I really need from my place of work. Anything I can do to show my coworkers that I care about our store is an important opportunity to build camaraderie and make our team stronger."

  4. 4.

    What do you hope to learn from this job at Big W?

      Sales associates at Big W have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience here. Review the job description and information about related careers to help you get a better idea of what you can expect at Big W. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. Some day, I really hope to return to school and study to become an optometrist. I hope that my experience as a sales associate here will set me up for future success in optometry, and hopefully I can move into one of the optometry departments at Big W in the future!"

      Jordan's Answer #2

      "I love helping people and am excited about the chance to learn more about customer service in the retail world, especially in a store with as much variety as Big W -- I feel like the fast pace will really keep me on my toes and help me learn that much faster!"

  5. 5.

    We need reliable people on our team at Big W. How many days were you absent from work last year?

      Being a sales associate at Big W means being diligent and always on time. Talk to the interviewer about your attendance; you can be honest about a time you had to miss work but we sure to mention that you followed company protocol.

      Jordan's Answer #1

      "Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover the shifts I knew I would have to miss. I was able to get one shift covered, but no one was available to cover the other shift. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me when I was able to return to work."

      Jordan's Answer #2

      "I've never missed work without an acceptable reason, and I always make sure to call in with plenty of advance notice when I know I'm going to be unavoidably late or unable to make it to work. These are, of course, only extreme situations; I've never had an unexcused absence from work."

  6. 6.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though a sales position at Big W is a good fit for you. Tell the interviewer about your ideal employer. Be specific and to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Jordan's Answer #1

      "The best employer I ever had was charismatic and passionate about her work, which made me feel passionate about the work as well. Her enthusiasm and dedication were infectious; my coworkers and I all wanted to do our best work. I also appreciate organizations that encourage constant learning and improvement."

      Jordan's Answer #2

      "I have had good success with a wide range of management styles and employers, but i personally prefer to work for employers who have a reputation for honesty, integrity, wisdom, and consistency. I want to work for someone who I can confidently stand behind and be led by. Individuals who have a real vision and who ask for feedback from their teams are the kinds of employers I really hope to build a career with."

  7. 7.

    How can Big W motivate you on the job?

      The management team at Big W wants to know how best to motivate every member of their team. Talk to the interviewer about the ways that you find motivation at work.

      Jordan's Answer #1

      "I'm a very self-motivated person, so I have found that I do my best work regardless of external motivations. However, I appreciate receiving words of encouragement and public recognition from time to time. If nothing else, the motivation I respond to most is that my managers trust me and my work enough to give me more responsibility -- that's when I truly know I'm doing my best work."

      Jordan's Answer #2

      "I am wired for healthy competition, so I'm very motivated by any chance to outperform others. Even when I don't win, the competition itself pushes me to do more and work harder -- and when I lose, that just means I have room to improve so that I can win the next time."

  8. 8.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      Retail environments like Big W may offer opportunities to engage in friendly competition with your coworkers. Talk to the interviewer about your experience in competitive environments. Does competition motivate you? Have you ever won a sales contest?

      Jordan's Answer #1

      "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even though we compete, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Jordan's Answer #2

      "I'm not a very competitive person, so sales contests have never motivated me much -- but I'm a very disciplined, self-motivated person, so that's never been a problem for me. I've had coworkers who really excelled at contests like that, and I'm always really excited for them, but I usually opt out of the contests if possible."

  9. 9.

    What type of work environment do you dislike working in?

      Your interview will help you determine if the work environment at Big W is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity?

      Jordan's Answer #1

      "I've spent a lot of time at Big W stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."

      Jordan's Answer #2

      "I've found myself to be productive in a wide range of work environments -- I'm very self-motivated and don't become flustered easily. The only environment I've ever found difficult was at a retailer where the managers and many of the sales associates were very unhappy, and their toxic complaining about one another became too much for me to bear -- it ended up being very distracting from the work there was to do. But I did learn how to compartmentalize internal drama from my daily tasks and customer interactions, so now I feel that I would be very capable of handling a similar environment without trouble -- it just wouldn't be my first choice to work in an environment like that again."

  10. 10.

    How do you handle situations that could cause you to be late or miss work?

      Proper planning will get you far, but it's important to always have a Plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work, and assure your interviewer that you are proactive and can handle the stress of unexpected situations.

      Jordan's Answer #1

      "I was a stay-at-home mom for many years, which taught me to always have multiple contingency plans in place in case things didn't go according to plan -- and I had to learn to think on my feet, as well. Once I rejoined the retail workforce, I realized that the adaptability and forethought I had learned as a mom was definitely transferable to the retail world. Since I always have Plans B, C, and D running through my head, I don't become flustered when unexpected situations come up on my way to work -- I just move on to the next plan."

      Jordan's Answer #2

      "I stay calm and composed when unexpected issues come up. On my way to work two or three years ago, I receive a phone call informing me of a family emergency. While it was extremely stressful and upsetting to receive the news, I knew I had a responsibility to let my managers know that I wouldn't be able to make it into work."

  11. 11.

    You will be responsible for a large amount of cash and valuable merchandise at Big W. What would your most recent employer say about your character and honesty?

      Integrity is one of the most important qualities that a Big W team member can have. Assure the interviewer that you can be trusted by speaking about your character, including what your past employers would say about you.

      Jordan's Answer #1

      "I have a proven track record for being a person of integrity in the workplace. Last year at my most recent workplace, I caught a coworker -- who was a friend of mine outside of work -- trying to steal something from our store. I was really upset and horrified, and when I confronted him about it, his attitude was really dismissive. I wrestled with it overnight, but then I knew I had to go to my manager the next day and talk it out with her. She told me that she really appreciated that I came to her with the information and said that she would handle it. My coworker ended up getting fired, which was hard -- but I knew that I had done the right thing."

      Jordan's Answer #2

      "During my exit interview from my last job, my boss told me how much she appreciated my diligence and honesty. I have a reputation for doing the right thing, even when it's really hard or uncomfortable."

  12. 12.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

      At Big W, it's important for customers to know who they can turn to if they have a question about a product or need help finding an item, and uniforms help accomplish that goal. What are your thoughts on the practice of wearing uniforms?

      Jordan's Answer #1

      "I personally love the practice of wearing a uniform. It helps me get into the right frame of mind on my way to a shift, and it makes getting ready for work that much easier! After all, they say that the most successful people wear the same thing every day."

      Jordan's Answer #2

      "In my experience, uniforms help create an atmosphere of professionalism and cut down on unnecessary distractions. May I see what the uniforms at Big W look like?"

  13. 13.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      At a retail business like Big W, important information may sometimes fall through the cracks. Tell the interviewer how you have handled interactions with supervisors in the past.

      Jordan's Answer #1

      "When I arrived for training for my most recent retail position, there was some miscommunication about the length of the training. I was still working at my former job as well and had planned my schedule around what the training manager had told me originally. When I explained the situation to the trainer, she double-checked her notes and verified that she had originally told me that I would be done earlier in the day, giving me plenty of time to make it to my other job. I felt good about the way that I handled the situation -- even though I felt a little frustrated, I went to my manager respectfully and non-confrontationally, and everything worked out just fine."

      Jordan's Answer #2

      "By and large, I haven't experienced many situations where my supervisors forget to relay important information to me, but it has happened from time to time. I know that my supervisors never intentionally withhold information, so there's no reason to be upset or frustrated when honest mistakes are made."

  14. 14.

    Do you have reliable transportation?

      If you are offered a position at Big W, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding a bike.

      Jordan's Answer #1

      "I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day or there's bad weather."

      Jordan's Answer #2

      "I actually live within walking distance of the store, so it will be very easy and fast for me to make it to work. I'm a stickler for punctuality, so I'll always be sure to arrive for my shifts 10-15 minutes early."

  15. 15.

    At Big W we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      At Big W, going above and beyond for your coworkers and customers is essential. Display to the interviewer that you can do more than the bare minimum and that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Jordan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Jordan's Answer #2

      "A few months ago, a customer from out of town came into our store because she needed an outfit for a funeral -- she was in town visiting family when unexpected tragedy struck. The customer was obviously distraught and needed special attention. I went to the neighboring coffee shop and bought the customer a tea, took her to a comfortable area of the store, and, with her consent, went through the store and grabbed a few items that I thought would be appropriate for her needs. She was so grateful to not have to shop or try on several items to find the right thing -- I was able to find her a dress that worked well for the ceremony, and she gave me her credit card so I could complete her transaction while she remained in the fitting room area to be alone and gather herself. It was a really hard day, but it was really rewarding."

  16. 16.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  17. 17.

    At Big W we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  18. 18.

    Why is this job with Big W right for you at this time in your career?

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  19. 19.

    What type of manager brings out the best in you?

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  20. 20.

    Personality fit is important to us at Big W. How would you describe your personality?

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  21. 21.

    How do you like to be recognized for your accomplishments?

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  22. 22.

    What are your salary expectations?

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  23. 23.

    How do you feel about performance incentives?

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  24. 24.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  25. 25.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  26. 26.

    Have you researched our company values? What makes you the best candidate for Big W?

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  27. 27.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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  28. 28.

    Tell me 3 qualities you possess that make you a strong fit for this position with Big W.

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  29. 29.

    At Big W we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  30. 30.

    In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you feel capable of keeping the store up to our standards of cleanliness and organization?

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  31. 31.

    What do you know about Big W? Why do you want to work for us?

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  32. 32.

    Big W puts customer service first. How do you ensure that you always put the customers' needs first?

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