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Belk Interview
Questions

31 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 31

What do you know about Belk? Why do you want to work for us?

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Belk Interview Questions

  1. 1.

    What do you know about Belk? Why do you want to work for us?

      Since 1888, the Southern woman has come to rely on Belk first for her, for her family, and for every phase of her life. Our customers know exactly what to expect when they walk into one of our stores: friendly service, fair prices, and an emphasis on our local communities. That's been the Belk way since the very beginning, and we don't plan to change any time soon. Talk to the interviewer about what stands out to you about Belk and why you are interested in starting a career with us.

      Jordan's Answer #1

      "I love that Belk began as a small family business and is still privately-owned -- and it's been around forever, which means you're definitely doing something right! I've been a Belk shopper for years, and I've always appreciated how involved the stores are in my community. I'm passionate about taking care of my town and supporting local organizations, so I'm excited about the chance to work for a store that values our community as much as I do."

      Jordan's Answer #2

      "My mom was a Belk shopper, and she passed down the tradition to me and my sister -- it's our go-to place. I always receive great service, and the sales associates always look like they're having a great time. I'm looking to start a career with friendly coworkers who have similar goals and interests, so I'm definitely excited about meeting the team here."

  2. 2.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

      Do you have examples of displays that you have created? Do you have unique ideas that you can share with Belk in regards to their current merchandising? Show the interviewer that you are interested in the creative aspect of creating an attractive retail display.

      Jordan's Answer #1

      "I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."

      Jordan's Answer #2

      "I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."

  3. 3.

    Tell me 3 qualities you possess that make you a strong fit for this position with Belk.

      At Belk, we love our sales associates and know that they are our secret weapon. We're looking for passionate, energetic goal-driven employees to bring the best service to our customers. What are some qualities that make you stand out from other candidates? What makes you well-suited for a job at Belk?

      Jordan's Answer #1

      "First, I'm an extremely professional person. The workplace is for work, and in the retail industry there's always something to do, even when there aren't many customers in the store. I balance my professionalism with my friendly, outgoing personality -- I think it's possible to have fun and work hard at the same time. I also just love the fashion industry and am always on top of the latest trends, so I'm very confident that I can help the Belk customer find everything that she's looking for."

      Jordan's Answer #2

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

  4. 4.

    You will be responsible for a large amount of cash and valuable merchandise at Belk. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Jordan's Answer #2

      "My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."

  5. 5.

    At Belk, we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Jordan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Jordan's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

  6. 6.

    Tell me about a time when you made a suggestion requesting change in an organization.

      At Belk, we embrace a diverse and inclusive culture where the unique talents and contributions of our employees fuel innovation and collaboration. That's why one of our company values is to be encouraging of growth and change. Have you ever suggested an improvement to a company you've worked for? How was your idea received? What was the outcome?

      Jordan's Answer #1

      "A few years ago, I worked for a small family-run business that didn't have a marketing strategy of any kind -- they had a solid customer base but hadn't been experiencing any growth because not many people knew about them. After work for a few weeks, I did research on marketing strategies and web presence, then put together a presentation for the company owners. They were excited about the proposed changes, and we implemented the strategy to realize a substantial increase in our customers after only a few months. I was really proud of the suggestion I made."

      Jordan's Answer #2

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

  7. 7.

    Why is this job with Belk right for you at this time in your career?

      One of our foundational values at Belk is to be committed to the success of our associates, so we offer continuous opportunities to learn and progress in your career with us, if that's what you choose. We're always excited to welcome new associates who are looking to build a career with Belk. Talk to the interviewer about your own career goals and how this position at Belk can help you work toward those goals.

      Jordan's Answer #1

      "My long-term goal is to become a personal shopper -- I love dressing women, getting to know their personal style, interests, and lifestyle, and forming genuine connections with them. I'm hopeful that this position with Belk will help me form the contacts I need to be successful in my career and help me strengthen my already great communication and customer service skills. I would love to explore any opportunities to work as a personal shopper at Belk."

      Jordan's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."

  8. 8.

    What type of work environment do you dislike working in?

      At Belk, you will find a positive, inclusive, vibrant, and fast-paced environment where we expect you to take advantage of the tools and resources necessary to be effective at your job. Our sales associates love the fast pace and ever-changing nature of our stores, but we know that environment isn't right for everyone. Talk to the interviewer about any work environments that you haven't done well with in the past.

      Jordan's Answer #1

      "I worked in a call center for several years, and I was definitely ill-suited for that environment. I worked in a cubicle with many other employees, but we rarely even spoke to each other. It was very isolating, and I think my work performance went down because I didn't feel motivated to do my best. I definitely do better in the retail industry; I love the fast pace and the fact that no two days are the same."

      Jordan's Answer #2

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic. I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  9. 9.

    How can Belk motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I find it very motivating to work on a team with people who are doing their best work -- I'm a competitive person by nature, so I never want to be the weakest link on the team. If I'm surrounded by coworkers who are all focused on our team goals and their own personal goals, I'll do whatever I can to keep up with and exceed expectations and standards."

      Jordan's Answer #2

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."

  10. 10.

    What do you hope to learn from this job at Belk?

      At Belk, we offer trainings and development opportunities throughout your career with us with a variety of instructor-led sessions, online courses, reference materials, and on-the-job activities -- we're committed to empowering our employees to take ownership of their careers and helping you learn whatever you want to learn about the retail industry. Talk to the interviewer about what you hope to learn during your time with Belk.

      Jordan's Answer #1

      "I'm interested in several different facets of the retail industry and haven't yet decided what direction I want to take my career. I'm excited about all of the learning opportunities available through Belk, and I can't wait to dive in and find out my home in the retail world!"

      Jordan's Answer #2

      "I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

  11. 11.

    How do you handle situations that could cause you to be late or miss work?

      The retail industry can be stressful, fast-paced, and constantly changing -- and this kind of environment can make some employees feel flustered or stressed out. The interviewer wants to get a feel for how you respond to unexpected situations, so talk to them about how you would handle an unexpected situation that threatened to make you late for work.

      Jordan's Answer #1

      "I always give myself an extra time-buffer when I leave for work in case something unexpected comes up -- that way, I'm not stressed out if something happens. The extra time I build into getting to work will give me time to contact my manager if I get delayed -- and if nothing else, it never hurts to arrive early for work!"

      Jordan's Answer #2

      "I'm very cool-headed and even-tempered, so I don't panic when something unexpected happens on my way to work. I had a flat tire a few months ago, and I immediately called my manager and let her know I would likely be late. I changed my tire and only ended up being about fifteen minutes late for my shift; since I had notified my manager, she was able to navigate around my temporary absence, and there was no reason for anyone to be stressed."

  12. 12.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Jordan's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Jordan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  13. 13.

    What are your salary expectations?

      At Belk, we understand the importance and interconnectedness of your personal and work life, and that a truly healthy work environment makes room for both. That's why we are committed to helping our associates achieve balance personally and professionally. Talk to the interviewer about how you expect to be compensated for your work with Belk.

      Jordan's Answer #1

      "I'm happy to start out at minimum wage as long as I feel sure that I will have opportunities to work at least 20 hours per week and to eventually move into a leadership role where I can work full time."

      Jordan's Answer #2

      "I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  14. 14.

    Describe to me your ideal employer.

      There's a lot to love about working at Belk: from our rich heritage of community involvement and philanthropy to our commitment to a diverse and inclusive company culture that encourages innovation and creativity. What kinds of companies get your attention? What do you look for in an employer?

      Jordan's Answer #1

      "I've shopped at Belk for many years but have only recently become familiar with The Belk Foundation -- I love that they invest so much money into public schools every year. My mother was a public school teacher, and I really appreciate that Belk recognizes that donations and partnerships with local public school systems can truly change lives. I'd be excited about working for a company that takes such active steps to help its local communities."

      Jordan's Answer #2

      "I'm definitely impressed by companies who put their values into action, especially in regards to diversity in all areas of their supply chain, corporate structure, and stores. I love that Belk partners with women- and minority-owned businesses to stimulate economic development in diverse communities -- that's something I'm passionate about, and I would be thrilled to work for a company whose values I feel so aligned with."

  15. 15.

    We need reliable people on our team at Belk. How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

      Jordan's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Jordan's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

  16. 16.

    Personality fit is important to us at Belk. How would you describe your personality?

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  17. 17.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  18. 18.

    What type of manager brings out the best in you?

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  19. 19.

    What kinds of events cause you stress on the job? How do you respond to stress?

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  20. 20.

    How do you like to be recognized for your accomplishments?

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  21. 21.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  22. 22.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  23. 23.

    Have you researched our company values? What makes you the best candidate for Belk?

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  24. 24.

    In this role, you may be tasked with assisting in the setup, running, and cleanup of our regular store events. Are you comfortable with this?

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  25. 25.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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  26. 26.

    At Belk we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  27. 27.

    This position requires you to adhere to a dress code. How do you feel about this?

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  28. 28.

    This role is goal-based and you will be responsible for setting and meeting daily sales goals. Are you comfortable with the different forms of selling you'll be expected to do?

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  29. 29.

    We have a strong employee honesty program in place at Belk to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  30. 30.

    At Belk, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  31. 31.

    Belk puts customer service first. How do you ensure that you always put the customers' needs first?

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