42 The Mount Sinai Hospital Interview Questions & Answers
1. At Mount Sinai Hospital, our Integrative Pain Management Practice seeks to bring Eastern and Western medicine together to offer patients the benefits of both fields. What are your thoughts on mixing diverse cultures in a holistic approach to care?
Why the Interviewer Asks This Question
Current research today supports a holistic approach to healing. Integrating Eastern and Western medicine to meet a patient's specific needs is something that Mount Sinai Hospital has implemented into its daily practices. The interviewer wants to hear your thoughts on Mount Sinai's holistic approach to determine if you will be a good fit for the team. Share with the interviewer your thoughts and experiences, if any, with the treatment therapies of different cultures.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing any experience you have with mixing Eastern and Western medicine. Assure the interviewer you are open to this type of holistic approach and welcome using it with your patients.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I feel the integration of Eastern and Western medical practices is an exciting combination of treatment options that could benefit people differently. My primary doctor referred me to an acupuncturist when I had continuing back pain. Traditional pain medication masked the source of the pain. After a few sessions with the acupuncturist, my pain substantially subsided. I was pleased when I learned that Mount Sinai Hospital's Integrative Pain Management Practice included these options."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I love the idea of mixing diverse cultures in a holistic approach to care. Before I became involved in healthcare, I did a lot of research on Eastern medicine to help my grandmother, who had cancer. She did not want to undergo chemo and radiation, and I found a lot of good information using alternative approaches. I think Western medicine also has a lot of benefits, but I believe patients should be given different treatment options that fit their beliefs and lifestyle."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I am very interested in a holistic approach to healing; in fact, I participate in yoga and mindfulness workshops which have improved my overall well-being. I think it is important to offer patients alternative medicine."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great! I like how you brought in your own experiences with holistic health.
2. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?
Why the Interviewer Asks This Question
Show the interviewer that you work well with most personalities even though you recognize some folks out there are pretty difficult to please. The interviewer wants to hear that you are easy to get along with and possess patience and conflict-resolution skills.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and focus on ending your response on a positive note.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do many good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. In most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Krista Wenz on June 1st, 2022
3. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Why the Interviewer Asks This Question
Employers expect employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! List several ways to receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start a great conversation, and you may learn a thing or two.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on naming the podcasts you listen to, journals you read, or seminars you attend. When the interviewer hears that you are proactive in keeping up to date with the changes in the industry, they will see you take your profession seriously.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Every morning, I listen to X Podcast because I find the information fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I am an avid fan of google alerts! I receive an email with the related information whenever there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I keep up to date using continuing education with pharmacist letter and I occasionally listen to HelixTalk podcast which provides lectures from pharmacy faculty. I value the information shared between fellow professionals."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great response with specific examples.
4. Mount Sinai Hospital has several specialty areas. Is there an area that you least prefer to work in and, if so, why?
Why the Interviewer Asks This Question
This is NOT a trick question. There are no wrong answers. The interviewer genuinely wants to know what interests you and what does not. If there is an area that would not be your personal choice to be assigned, now is the time to state that. Be sure to know the type of situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you are flexible and enjoy working in different specialty areas, relay that to the interviewer. If there is an area that you prefer to avoid, focus on describing what area that is and why you would rather not work in that specialty.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"The diversity of Mount Sinai Hospital is one thing that attracted me to your facility. I can be productive in most work environments, especially if teamwork is encouraged. However, I must admit, if I had to choose my least likely preference, it would be pediatrics. I love children but prefer to work with adults."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I have to admit; I haven't yet experienced a specialty area in which I couldn't find my niche. I love being a healthcare provider and feel like I can be flexible where needed. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"Though I am interested in hospital pharmacy, the area I am least interested in is outpatient pharmacy because it has some similarities to retail pharmacy. At this moment I am not interested in continuing down the retail path because I want more clinic experience."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your response shows the interviewer exactly what you are looking for in your next opportunity. Well done!
5. In your opinion, what makes you a great problem solver?
Why the Interviewer Asks This Question
Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to develop innovative solutions.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing what makes you a great problem solver. If you have a work-related example, share it with the interviewer so they can see that you will be a great addition to the team if hired.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, look at the problem and its potential solutions from multiple angles, and am not afraid to make a creative decision that might seem off the beaten path."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I always listen to the patient and clarify what the problem is before I tackle the issue. I then try to think of multiple ways to solve the problem and try to choose the most efficient way."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect response - it's to the point and helpful.
6. Rate your problem-solving skills from 1-10. How do you justify your rating?
Why the Interviewer Asks This Question
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on rating your problem-solving skills from 1to 10 with the reason you chose that score. If you give yourself less than a score of 10, explain that you rated yourself lower because there is always room for improvement.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I would say I get a solid 8.3 on a scale of 10. It seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with room for improvement since I'm certainly not perfect. The B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I would rate my problem-solving skills as an 8 out of 10. Occasionally there have been times when I was not as efficient as I'd like to be, but overall I do feel that my problem-solving skills are above average. My supervisor and coworkers would agree that I remain calm under pressure and have fast reflexes when problems arise."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's great that you drew your answer back to your supervisor and coworker references. I like that you ended on a high note.
7. Mount Sinai Hospital is the largest inpatient facility within our network. We currently have an over 1,100 bed facility. Do you foresee any issues with transitioning to a facility of this size?
Why the Interviewer Asks This Question
The interviewer wants to know if you are easily overwhelmed when 'out of your element,' so to speak. Moving from a smaller facility to one as large as Mount Sinai Hospital could be overwhelming, even to a seasoned employee. The interviewer is not asking that you not be overwhelmed, but is rather looking to see if you are willing to accept the challenge of transition. Speaking confidently about your willingness to learn will be a positive way to answer this question.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on assuring the interviewer that you are up for the challenge and do not foresee any issues transitioning to a facility the size of Mount Sinai Hospital. If you have previously worked in a large facility, highlight your experience working in a large facility.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Change can be a bit trying for everyone involved. Personally, I am excited about the opportunity to work in a larger facility such as Mount Sinai Hospital. I feel like in a facility this size, and with so many specialty areas, there will always be room for growth."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"There will not be a transition period as I am used to working in a larger facility close to the same size as Mount Sinai Hospital. I worked for five years in a 900-bed facility and was very comfortable working in a facility that size."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"Coming from a retail background, where I've worked in stores with high script counts, I am accustomed to working with high volume and a fast-paced environment. Therefore, I can foresee a smooth transition in regards to facility size."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good answer; however, if you have specific numbers, those would be very helpful here.
"Coming from a role in retail pharmacy, I have worked in stores with script counts as high as 1,000 per day. I am accustomed to working with a high volume of tasks in a fast-paced environment. I foresee a smooth transition in regards to your task volume and facility size."
8. Why do you think you will be successful in this role with Mount Sinai Hospital?
Why the Interviewer Asks This Question
The interviewer asks this question to see why you think you will succeed if hired by Mount Sinai Hospital. It might be because you have the skills and experience they are looking for, or you are new to the industry and are eager and excited to learn all you can.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Mount Sinai Hospital. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
"I believe my success with Mount Sinai Hospital will come from having all of the hard skills you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I am excited to practice pharmacy in a new setting and eager to learn more. Retail pharmacy has helped me develop my problem-solving skills and taught me how to prioritize my work efficiently. My rotations have given me the chance to experience the flow and various responsibilities of a hospital pharmacist."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This first sentence isn't really related to the question. Try being more specific.
"My five years of retail pharmacy experience have well prepared me for this role with Mount Sinai. I have developed excellent problem-solving skills, and I know how to prioritize high volumes of work. My rotations gave me the chance to experience the flow of a hospital setting while exposing me to the various responsibilities of a hospital pharmacist."
9. Do you think it is possible to be a good team member, yet disagree with the leader?
Why the Interviewer Asks This Question
The interviewer wants to know that you can be diplomatic in the workplace, even when you may disagree with your leader. Show the interviewer that you can be a good team member yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other at the same time. Show that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on assuring the interviewer that while you may disagree with your leader from time to time, you still have respect for them and will follow their orders. The interviewer wants someone who can think for themselves but who will not be charged with insubordination if they disagree with the leader.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I believe that being a good team member is more about attitude than compatibility. You do not need to agree with everyone 100% of the time to be effective in your job."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I think being a good team member is all about maintaining respect for each other despite the difference in opinion. Not everyone has to agree on everything 100% but remaining professional and working through issues together is important."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is perfect. Good work!
10. Mount Sinai Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Why the Interviewer Asks This Question
The interviewer is being transparent with you and wants to hear your thoughts on being offered less compensation due to your lack of experience. You need to decide if you are willing to earn your way up if the interviewer does not want to offer you top compensation. Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
You want to be flexible with the interviewer regarding compensation, but you also need to ensure that what they offer will financially work for you. Focus on showing the interviewer you are flexible with the salary but not willing to sacrifice the experience you do have for compensation that is not sufficient for you to live.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you will not be disappointed in my performance. Do you have a salary in mind that we can discuss?"
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Mount Sinai Hospital in hopes of being considered for the median salary for the role."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I understand I don't meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. I do, however, look forward to proving my worth in hopes of being considered for the median salary for this role."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer is good; however, try to draw in what you have in experience versus what you lack.
"My two years of experience are highly valuable, and I have learned a great deal over that time. I am confident that, despite falling short of these years, I can deliver what you need. As far as compensation, I am aware that this role offers a lower salary; however, I am interested in the complete package, not just the base salary offered at this time. I see a future here with a lot of exciting opportunities."
11. The Office of Diversity and Inclusion at Mount Sinai Hospital focuses on ensuring high-level care and employment inclusion to diverse populations, including the LGBT population. What are your thoughts on supporting the LGBT community so openly?
Why the Interviewer Asks This Question
LGBT issues are at the forefront of many heated discussions in today's society. As a healthcare provider, one cannot discriminate against a client's sexual orientation or preference. Assure the interviewer that you feel it is important to treat all patients and coworkers with the same respect and care despite their sexual orientation. If you have ever worked directly with coworkers or patients who are part of the LGBT community, give a positive example to the interviewer.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on assuring the interviewer that you are first and foremost a professional and you do not judge anyone based on their race, gender, sexual orientation, or religion. Describe how you support the LGBT community, regardless if they are coworkers or patients.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I believe that it is important for people to express their individuality, and being part of the LGBT community is part of that expression. I feel that showing mutual respect to another person's choices is a way to build morale among team members and to build trust with our patients."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"My thoughts on supporting the LGBT community is that I am a professional, and I never judge how a person lives their life. I support everyone no matter what sexual orientation they choose or the religion they practice."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"As a healthcare provider, I cannot discriminate against anyone's sexual orientation or preference. I respect all individuals equally."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is good, but it could be more enthusiastic in regards to your thoughts on supporting this effort.
"I appreciate the stance and advocacy that Mount Sinai has taken when it comes to supporting the LGBT community. As a healthcare provider, it is vital that we are inclusive of all, no matter of sexual orientation or preference."
12. If Mount Sinai Hospital hired you today, what would you accomplish first?
Why the Interviewer Asks This Question
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the company's immediate needs, such as increasing budgets or improving patient care, for instance.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on showing the interviewer how you will benefit Mount Sinai Hospital if hired. When companies interview candidates for a position, they want to see how their investment in that candidate will offer a return for the company.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Mount Sinai Hospital. I plan to make a positive impact very quickly."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. 'Hire me because I'll do X.'
But remember, this is your campaign promise. If hired, it will likely be your first target to hit, and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I would like to help increase productivity which entails taking on extra responsibilities that can be done overnight and really becoming part of the team here at Mt Sinai."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This response feels incomplete. Try giving examples directly related to the job description to which you are applying.
"If hired today, I would immediately work to increase productivity by taking on extra responsibilities such as (A), (B), and (C). I aim to become a helpful part of the team right away."
13. What is your greatest weakness, and what are you doing to improve?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest weakness as a healthcare professional to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your profession and take steps to improve, it shows the interviewer that you are motivated and inspired to grow professionally.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on a weakness related to your profession, but not one that is an essential job duty. For example, suppose you say your weakness is your verbal communication skills. In that case, the interviewer may pass you over for another candidate since that skill is an essential part of being an excellent healthcare provider.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"My greatest weakness as a healthcare professional has been remembering people's names when I first meet them. I understand it is a weakness in this profession because I need to remember my patients' and coworkers' names. I recently bought a book called 'How to Remember Names and Faces' by Luis Echeverria. He is a Memory Master Champion and guarantees success by reading his book and practicing his memory training exercises. I have been reading the book for a week and already found I remember people's names and faces better. I am confident this weakness will become a strength when I am finished with the book and the exercises."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Krista Wenz on June 1st, 2022
14. How do you handle a dispute with a coworker or supervisor?
Why the Interviewer Asks This Question
It is not uncommon for coworkers or supervisors to have a dispute or disagreement with someone they work with. The interviewer knows this and wants to see how you have handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential skills to possess in any profession.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on giving a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Luckily, I have had good coworkers and supervisors in the past with minimal conflict. If there is an issue with a colleague, I like to nip it in the bud. I ask them to speak in private, address the issue, and come up with a resolution that makes us both happy."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"Over the years, I have found the involved parties can fix all conflicts with honest, open communication. When both parties can explain why they are bothered by something and decide how to handle the situation maturely, it seems less conflict will happen in the future. Most conflicts are simply a misunderstanding or lack of communication."
Written by Krista Wenz on June 1st, 2022
15. As a healthcare provider, what experience do you have training others?
Why the Interviewer Asks This Question
The interviewer wants to determine your experience and qualifications in a teaching capacity to see if you will be a good fit for Mount Sinai Hospital. The interviewer will ask this question if one of the job duties is to train others. It could be that your job would be to train coworkers, the community, or students.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing the number of years of experience you have training others and in what capacity. Explain if you have trained and mentored new healthcare professionals, provided continuing education training, or trained businesses and the community in healthy living or CPR.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"As a healthcare professional for the past seven years, I train others daily. Whether I educate patients on their illness or train caretakers how to care for their loved ones, my job requires educating others."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I have worked in healthcare for the past ten years and have trained the public on CPR and First Aid, healthcare students at a community college, and mentored new healthcare professionals at the different companies I have worked for. I feel very confident in my teaching capabilities."
Written by Krista Wenz on June 1st, 2022
16. Mount Sinai Hospital prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers (patients) how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service or patient care you provide, be sure to include that in your response.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I value excellent customer service when I am the customer and provide the same service to my patients and their families. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution to their problem. I ask them if they have questions and clarify anything they do not understand. I thank them for choosing our facility and provide a business card so they can contact me at any time if they have questions."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I value excellent customer service when I am the customer and provide the same service to my patients. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for their time and tell them to be sure to call if they have any questions after I meet with them."
Written by Krista Wenz on June 1st, 2022
17. How well do you collaborate with others?
Why the Interviewer Asks This Question
While many of your job duties as a healthcare professional will be working independently, a lot of the time you will be collaborating with other members of the healthcare team. The interviewer wants to hear that you are a team player and can work well with diverse groups.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you have experience working as a healthcare professional, describe how well you have collaborated with others in the past. If you are new to this field, use an experience from a former job, sports team, or school to describe how you work well with others.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I collaborate very well with others. It helps when you have like-minded individuals working toward a common goal for patient care to flow smoothly. In my ten years of working in the healthcare industry, I have collaborated with upper management, members of my team, and other healthcare professionals and never had any issues. I enjoy working independently and working with others and learning from their experiences."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I enjoy working with others and do so very well. I like taking a team approach to healthcare and involving family members, caregivers, and other healthcare professionals to develop the best treatment plan for each patient."
Written by Krista Wenz on June 1st, 2022
18. What do you do when you are given an assignment and you are unfamiliar with how to complete the task?
Why the Interviewer Asks This Question
The interviewer asks this question to gain insight into your communication, critical thinking, and problem-solving skills. They want to understand how you tackle unfamiliar assignments and know you will ask for help when needed.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on showing how you approach a situation you are unfamiliar with. You want the interviewer to see that you have critical-thinking skills and can research how to complete an assignment. Still, you also want to show them you are unafraid to ask for clarification so you do not complete the task incorrectly.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"It depends on the assignment. If it is something I believe I can research and figure out how to complete the task, I will go that route. Suppose the job is something particular to the company I am working for, and it involves a specific way to complete it. In that case, I will tell the person giving me the assignment I am unfamiliar with how to do the task. I will ask them to show me or point me in the right direction so I complete the assignment correctly."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I am the type of person that likes to figure things out on my own. I have impeccable research skills, so I can usually find the answer on how to complete a task online. If it is a time-sensitive task and I do not have time to research, I will ask for help on how to perform the assignment given."
Written by Krista Wenz on June 1st, 2022
19. Are you available to work weekends and holidays when needed?
Why the Interviewer Asks This Question
As a healthcare professional, you must be flexible and available to work weekends, holidays, and overtime when needed. The interviewer asks this question to see that you are a team player and dedicated to your profession.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on assuring the interviewer you understand the nature of the business and that working weekends and holidays is part of the job. Let them know that you are flexible with your schedule and willing to work whatever hours they need.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Yes, I am available to work weekends and holidays when needed. I understand the nature of this industry and have no problem working weekends and holidays. I have a class I take every Saturday, but my professor will let me make up the class if I have to work."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"Yes, I am available to work weekends and holidays when needed. I understand the nature of this industry and have no problem working whatever schedule you give me. I have joint custody of my children and have them every other weekend. If I must work a weekend when I have them, I have friends I can call on to help watch them while I work."
Written by Krista Wenz on June 1st, 2022
20. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
Mount Sinai Hospital wants to hire a healthcare professional who is responsible, dependable, and shows up to work when scheduled. The interviewer asks this question to evaluate your work attendance in the past year. If you called off work many times in the past year, they might hesitate to offer you the position unless your reasons were excusable.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I was absent from work two days last year. I missed one day because my son had strep throat, and my husband was out of town. I needed to take my son to the doctor, and I called my supervisor and notified him two hours before my shift. I had a doctor's note, and my supervisor allowed me to use a sick day. The second day I missed was due to a minor vehicle accident. I was rear-ended on my way to work and went to the emergency room for evaluation. I called my supervisor from the accident scene, and he said to take off as much time as needed. I was fine and was able to return to work the next day."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I was absent zero days last year. I keep myself healthy by exercising, eating right, and getting plenty of rest. I think I have only missed one day of work in the past five years or so."
Written by Krista Wenz on June 1st, 2022
21. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to make sure that all of your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research the company beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for the company, or if they have any hesitancy about hiring you.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Yes, I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on June 1st, 2022
22. At Mount Sinai Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Why the Interviewer Asks This Question
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. Describe how this role with Mount Sinai Hospital fits into your long-term plans.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing where you see yourself in 3-5 years with Mount Sinai Hospital. You may have plans to pursue higher education, move into a different healthcare career, or advance to an administrative role.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"In 3-5 years, I would like to see my career with Mount Sinai Hospital include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"One of the attractive points of working for Mount Sinai Hospital is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic, learn about this site, your patient base, and earn certifications that would help the unit advance. I want to get involved in some of the local volunteer organizations. I speak Spanish, and I am interested in urban outreach, so it would be nice to do something formal in that context, such as health education or fundraising."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"In 3 to 5 years I would like to see myself becoming a board-certified pharmacist. I would love the opportunity to learn more about the process from colleagues and eventually become a clinical pharmacist."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your goals are exciting and well stated. Nice work.
23. At Mount Sinai Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Why the Interviewer Asks This Question
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with The Mount Sinai Hospital as long as possible.
Written by Ryan Brown on September 11th, 2018
Focus Your Answer On
Mount Sinai Hospital invests a lot of time and money in hiring and training employees. Focus on assuring the interviewer their investment will be well-spent if they choose to hire you for the position.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with Mount Sinai Hospital is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. I know this is the right career for me."
Written by Krista Wenz on June 1st, 2022
3rd Answer Example
"This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates myself to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body fascinating, and I think society is only healthy when it cares for its wounded."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I have dedicated my entire career to the healthcare services field. Even before I went to pharmacy school, I had participated in volunteer programs at hospitals. I find it rewarding and interesting because I get to use my knowledge to help others and every day brings a new challenge. I can see a long term fit at Mount Sinai Hospital."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very good response! It's great that you went back to your volunteer programs, showing a genuine and consistent interest in the healthcare services industry.
24. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
Why the Interviewer Asks This Question
The interviewer wants to know if you consider yourself an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind that almost everyone is an emotional creature to some degree, but there are other ways to describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Expressive
- Communicative
- Open
- Unreserved
- Warm-Hearted
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on assuring the interviewer that while you have feelings and a heart, you can remain professional at work and not let your emotions interfere with your job. The interviewer wants to hire compassionate and empathetic individuals, but ones that will not let their emotions get in the way of their work.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Everyone is emotional to a certain degree, and I consider myself kind-hearted and open. A healthcare career can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. It is professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story; it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"Emotions are bound to arise, but I have learned to let them come and go to stay focused and professional with my work."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is good but try answering more directly.
"I have never allowed my emotions to get in the way of my productivity. If I am feeling emotional, I will take the time to acknowledge how I feel, and then move on with my day. I believe that my yoga and meditation work helps me to control my emotions better than the average individual. I am very even-keeled and consistent with my emotions."
25. Mount Sinai Hospital is a learning facility with over 2,000 residents and clinical students. Tell me about your healthcare-related education and training.
Why the Interviewer Asks This Question
Take a few minutes to walk the interviewer through your formal post-secondary education and any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position. Stating that you appreciate the role of a preceptor and that having the opportunity to give back to those who are learning is something you look forward to shows the interviewer that you understand the role the staff plays as educators in this type of setting.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Review the job announcement before your interview to see what educational requirements are listed. If you have made it to the interview, you must have met the requirements for the job. Focus on briefly describing where you went to school, what degrees you hold, and any specialized training and certifications you have received.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I have a nursing degree and additional on-the-job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services.' These experiences have helped prepare me for success in this role with Mount Sinai Hospital. Further, I look forward to sharing my experience with those entering the healthcare industry. I feel like it is my turn to give back some of what has been given to me."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform well with different teaching styles."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I went to pharmacy school at St. John's University where I met many motivated and successful professors. My learning experiences during my rotations are what got me interested in hospital pharmacy. I saw how much pharmacists took pride in their work and it made me take pride in my work. Even as an intern I felt very respected and heard by the many faculty with whom I've worked."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This response is a nice walk through your journey into the healthcare industry, focusing on the important emotional factors. Try to include more facts on your results as a student and your formal training.
"I graduated from St.John's University with a Degree in Pharmacy. My coursework included topics on patient care as well as biostatistics; all topics that will be very helpful to me in this role with Mount Sinai. Since graduating, I have taken other formal training on topics such as pathology and metabolism. I believe in continual learning and look forward to working in your learning-rich environment."
26. At Mount Sinai Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Why the Interviewer Asks This Question
Assure the interviewer that you would treat everyone at Mount Sinai Hospital with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on providing examples of how you have built work relationships in the past. Here are some ways to build strong relationships in the workplace:
- Have a strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I have often been complimented on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Mount Sinai Hospital."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I am happy to hear that Mount Sinai Hospital values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me. Reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"Being a floating pharmacist helped me build strong relationships with anyone I encountered from front end manager, fellow pharmacists to pharmacy technicians. To this day I have pharmacy students and technicians asking me for advice and pharmacists asking me for help. I take pride in my people skills, and I think it's important to maintain positive relationships in the workplace."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer shows that you have made some great relationships along the way. Nice work!
27. Out of our six core values, which resonates the most with you?
Why the Interviewer Asks This Question
It's always a great idea to research the company before your interview. You want to get to know their core values so that your answer can reflect what is important to them. Describe which core value resonates the most with you, so the interviewer can determine if you will be a good fit for the company culture. Keep your answer concise yet sincere.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on choosing one of Mount Sinai Hospital's core values and describe why this value resonates the most with you.
Core Values:
Safety: We protect our patients and our colleagues from harm.
Equity: We create a diverse and inclusive environment for our patients, students, and colleagues, free from bias, racism, and favoritism, to foster optimal care and just opportunities based on one's individual needs and abilities.
Agility: We are flexible and quick to adapt to changes.
Creativity: We identify and develop forward-thinking approaches to challenge conventions, solve problems, and push the boundaries of medicine.
Empathy: We demonstrate a deep understanding of our colleagues, our patients, and their loved ones through inclusion, compassion, respect, and caring.
Teamwork: We are better together by including the diverse perspectives of each team member to achieve outcomes far superior to those any individual could achieve alone.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"The core value equity resonates the most with me. Every day at work, I remind myself that everyone I come across has struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I have three philosophies for my work--one for the clinic, one for me, and one for the patient, so I feel agility is the core value that resonates the most. First, I work in a system, and I respect that. I follow the rules, maintain my certifications, and appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect my role in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I meet the requirements of my position and evolve within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style so a patient gets what they need."
Written by Krista Wenz on June 1st, 2022
28. In order to work for Mount Sinai Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?
Why the Interviewer Asks This Question
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. If you have a criminal record, you must disclose this. Assure the interviewer that you are able and willing to pass a complete background check.
If you have a criminal record, you can say something like: 'I have a misdemeanor on my record from 15 years ago. I am happy to continue the interview process and comply with your background checks if you allow for some exceptions.'
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, you need to let the interviewer know that now if you have a criminal background. If you do not have a criminal history, assure the interviewer that you will have no problem passing the background check.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I am happy to comply with any background check you require of me."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Short and sweet - good response.
29. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
Why the Interviewer Asks This Question
The success of the healthcare industry thrives on the accuracy of information and organization. The interviewer wants to ensure that you pay attention to detail and are a highly organized individual.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Talk to the interviewer about how you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you successfully organize your day.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. If I am offered a position with Mount Sinai Hospital, you will never find me to be disorganized! This organization includes my scheduling, paperwork, and more. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart]."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I've learned to be highly organized to keep track of all the tasks I need to complete. I set alerts for myself for deadlines and any important tasks that I need to complete. I make sure to document everything I do extensively."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice response. It shows that you are diligent and organized.
30. As you know, Mount Sinai Hospital is a learning facility. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
Why the Interviewer Asks This Question
Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Mount Sinai Hospital would be offering you. The interviewer would like to dig deeper into your actual areas of interest in healthcare services. They want to know that your passions align well with what Mount Sinai Hospital offers.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Review the company website before your interview to see what Mount Sinai Hospital offers. Then, find an area that interests you and describe how you would like to expand your knowledge and expertise with their organization.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"If I could expand my expertise in any healthcare service area, I would choose anything within primary care. This is one of the reasons I have applied to your company. I feel that your focus will be a great fit with my long-term career goals."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I would love to get into an NP program, and eventually become an advanced oncology certified Nurse practitioner."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest developing your response a bit more. Why are you interested in advanced oncology? How did this interest develop? What do you hope to contribute to the field of medicine? Additional details will make your response more impactful and memorable.
31. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
Why the Interviewer Asks This Question
Talk to the interviewer about how you have stayed motivated in the past. The interviewer would like to know how they could continue motivating you - even on the most challenging days. The interviewer wants to see if you need to have verbal recognition or if you are inspired solely by your team's success.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on letting the interviewer know that while you appreciate being recognized for a job well done, you are not the type of person who is only motivated by recognition. You most likely got into the healthcare field to help others, and for most, that is thanks enough.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives. And I make work-related goals I can achieve for satisfaction."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I understand healthcare is a thankless job, but I am very self-motivated and recognize the opportunities I have."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try to answer the question more directly. The interviewer would like know what they can do to motivate you. Saying you are self-motivated sounds like you are brushing off the question.
"I agree that working in healthcare can see a bit thankless at times. I am great at motivating myself; however, if an employer wanted to motivate me, words of kindness and affirmations are always appreciated."
32. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of healthcare-related administrative duties?
Why the Interviewer Asks This Question
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you can foresee needs and take the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
If you have been involved in administrative duties, focus on describing your duties. If you have not been involved in ordering supplies, maintaining inventory, or other administrative responsibilities, explain how you do not have experience with these tasks, but you are excited and eager to learn.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used various software and programs such as ABC and XYZ."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"Yes. I used to do this in my former position. I was responsible for maintaining supplies in the general surgery ward for five years. It was great working behind the scenes with the result being efficiency for others."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"As a pharmacy manager, it is my responsibility to maintain inventory including controlleds. As an intern at Mt. Sinai I was responsible for ordering satellite and floor stock as well as filling pyxis machines."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very helpful response. Great!
33. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
Why the Interviewer Asks This Question
To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. Describe how you would rate your level of compassion for others.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on providing an example of how you show compassion for others. Some examples could be holding a patient's hand when they feel scared, providing a shoulder for a loved one to cry on, or bringing a pediatric patient a stuffed animal to make them feel more comfortable.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
Some ways to describe yourself could be:
- Understanding
- Warm-Hearted
- Empathetic
- Responsive
- Charitable
- Tender-Hearted
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I always try to put myself in someone else's shoes to understand how they feel. I consider myself compassionate and empathetic."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wonderful response!
34. Mount Sinai Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
Why the Interviewer Asks This Question
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Ryan Brown on September 11th, 2018
Focus Your Answer On
Focus on providing a work-related example showcasing your problem-solving skills. You want to assure the interviewer you have the skills they are looking for in their ideal candidate.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my company rewarded my employees for coming to work 10 minutes early. Also, a bonus was added for every month with zero sick days. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end, than the cost of lowered productivity due to absent employees. The program was successful, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Ryan Brown on September 11th, 2018
User-Submitted Answer
"Two months ago, the percentage of prescription deletions was at 13%. I started having my technicians call a week ahead to remind patients to pick up their medications and also updated courtesy fill profiles based on the trends I saw. I've seen a 2% decrease in deletes since then, and we are hoping for more improvement as we update automated messaging reminders."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Awesome example, and a well laid out response.
35. When have you shown a willingness to learn a new method or new approach to solving a problem?
Why the Interviewer Asks This Question
Being flexible and handling change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but spend more time highlighting the resolution rather than the problem.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Even if you do not adapt well to change, you want to assure the interviewer that you are open and willing to try new methods and approaches to solving a problem. If you are set in your way of doing things and are unwilling to adapt, the interviewer may pass you over for another candidate.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"When our facility came under new management last year, many new methods and policies came into place. I learned some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"It's funny; they say people in medicine are 'lifelong learners.' But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that it's difficult to be constantly adapting. My 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 15:2 compressions to continuous compressions, and I had to adapt to avoid my past way of thinking."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I'm always eager to learn new methods to solve a problem. Last year we had an update in our software that prompts pharmacists to identify patients who are candidates for receiving ancillary immunizations such as pneumonia and shingles. I quickly learned to utilize this update to identify, educate, and administer to more patients."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your targeted example is exactly what the interviewer would be looking for. Good job.
36. In a facility as large as Mount Sinai Hospital, you will meet people with different backgrounds, cultures, and personalities. What is something you would like someone who is going to meet you to know about your personality?
Why the Interviewer Asks This Question
Personality and character are two things that are closely related. For instance, someone with an honest character or good work ethic will tend to be more open about their beliefs and personal and professional expectations. The interviewer is looking for cues as to what character you may bring to the table. Be confident when you answer and make eye contact with the interviewer. It is essential to remember body language speaks volumes and eye contact is a significant indicator of your self-esteem, and your self-esteem is reflected outwardly in your personality.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on showing the interviewer that you are approachable and interact well with diverse groups. The way you present yourself in the interview will show the interviewer that you are an easy person to be around and that you will get along with different cultures and personalities.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I like to give more than I take and pride myself on being part of a team."
Written by Ryan Brown on September 11th, 2018
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
Written by Ryan Brown on September 11th, 2018
User-Submitted Answer
"I am genuinely easy-going, open-minded and adventurous. I've learned about many different cultures and met a variety of personalities through my international travels and a recent solo trip I took."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect response! If you'd like, you can expand on your solo trip a bit. The interviewer will likely ask.
37. Mount Sinai Hospital has a diverse workforce. When have you worked amongst a diverse group of people?
Why the Interviewer Asks This Question
Assure the interviewer that you can handle an environment that offers diversity. Perhaps you are accustomed to working with a very large or diverse team of individuals. If so, give an example of being able to embrace diversity in the workplace. If you are not accustomed to working with diverse groups, explain how you look forward to working in an environment that embraces diversity.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
You want the interviewer to understand that you can work with people from all walks of life. Focus on sharing past experiences where you have worked with diverse groups, showing the interviewer you are a team player and will fit with the company culture if hired.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I am so glad you pointed out your need for diversity at Mount Sinai Hospital. I greatly value diversity. I grew up in a reasonably homogeneous town in Montana. When I hit my 20s, it was important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. These volunteer experiences taught me a lot about different cultures and opened my eyes to how others lived. I look forward to the opportunity to work with a diverse workforce at Mount Sinai Hospital."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"Growing up in Queens, going to a diverse high school and college, and working in a retail setting have allowed me to work with people of all walks of life."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice response - well done.
38. Do you prefer to work in a team-based position or individually?
Why the Interviewer Asks This Question
Think about which situation you are the happiest and most productive. Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively either way.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
You can describe which environment you prefer to work in but assure the interviewer you can work independently or on a team equally. Working in healthcare will often require you to work independently but in a team environment as well.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"Whether I am doing an independent project or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Ryan Brown on September 11th, 2018
User-Submitted Answer
"I have always worked well in a team, but I take the initiative to succeed when working autonomously."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your response offers a good balance of both individual and group work.
39. Mount Sinai Hospital supports a healthy work/life balance for all employees. How do you balance life and work?
Why the Interviewer Asks This Question
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
Written by Ryan Brown on September 11th, 2018
Focus Your Answer On
Focus on assuring the interviewer that you have a healthy work/life balance. The interviewer wants to see that you take time for yourself away from work to decompress from the stressors of the job. Healthcare professionals will often care for others before taking the time to care for themselves, quickly leading to burnout and stress-induced illness.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"I find that it's pretty simple to balance life and work with the right company. It doesn't feel like a chore when I enjoy what I do. I am always sure that my family gets my attention first when at home. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy on my days off. By consistently rejuvenating, I can give even more energy when I am at work."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I use my time off work very efficiently to focus on a healthy lifestyle for myself. Having a well-balanced life is very important to me."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Concise and to the point - very good response!
40. Tell me about yourself.
Why the Interviewer Asks This Question
The interviewer will generally ask this question at the beginning of an interview to break the ice and learn a bit about your personality and communication skills. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on having a prepared answer for this question. It is easy to ramble on about yourself, but you want to have a concise, well-formulated response.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have traveled the world for the past 12 months. It was the best experience that I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work for the past couple of weeks. I am looking forward to getting into the routine of a career again."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. As a new healthcare professional, my biggest goal is to get hired by your organization to gain experience and take as many healthcare-related courses and workshops as possible. I am eager to get a great start on my career with Mount Sinai Hospital."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"I am dedicated, friendly and able to grasp new concepts efficiently. With six years of experience in retail, I have gone through every rank starting from cashier to where I am now. My role as a pharmacy manager and love for solo travel have given me the confidence to step out of my comfort zone. I'm currently hoping to transition into a hospital setting to achieve my goal of becoming a board-certified pharmacist."
Written by an Anonymous User
Our Professional Interview Coach
Kevin Downey Reviewed the Above Answer
Your 'elevator pitch' is perfect!
41. What part of your healthcare career brings you the most stress?
Why the Interviewer Asks This Question
Stress can often be a regular part of the day-to-day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on describing the area of your career that brings you the most stress, but do not dwell on it. Instead, show the interviewer how you turn the stressful part of your job into a positive way of dealing with it.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on my or my team's part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"The part of my job that currently brings me the most stress is scheduling enough staff while remaining under our staffing budget. With a recent increase in script count, I feel the need for more staffing, but my budget won't allow for it, and there was a recent hiring freeze. I go into work early every day to ensure a clean start and delegate tasks to make sure everyone is completing everything."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your response shows the pain points you currently face, but how you overcome them. Good job.
42. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
Why the Interviewer Asks This Question
There are many facets of health care. Think of what area you would like to expand your knowledge and share with the interviewer. They want to hear what inspires and motivates you in your career to see if Mount Sinai Hospital can offer you what you are looking for. Be sure to tie your answer into some aspects of what Mount Sinai Hospital does.
Written by Krista Wenz on June 1st, 2022
Focus Your Answer On
Focus on keeping your response in an area that Mount Sinai offers. For example, perhaps you want to expand your knowledge to learn more about radiology. In that case, you want to be sure Mount Sinai provides radiological services.
Written by Krista Wenz on June 1st, 2022
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I feel that this particular focus is not as popular as some, and becoming an expert in it would allow me to snowball in my career."
Written by Krista Wenz on June 1st, 2022
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
Written by Krista Wenz on June 1st, 2022
User-Submitted Answer
"If I could choose any area to expand my knowledge it would be geriatric care. With the elderly population continuing to grow I think it is important to have more knowledge of this group."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wonderful answer I am sure the interviewer would appreciate.