The Mount Sinai Hospital Interview Questions

The Mount Sinai Hospital Interview Questions & Answers

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1. 1.

   Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

   How to Answer

   Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
   
   Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
   
   

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Darby Faubion wrote: "I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them." Ryan Brown wrote: "In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

2. 2.

   The Mount Sinai Hospital is a learning facility with over 2,000 residents and clinical students. Tell me about your healthcare related education. and training.

   How to Answer

   Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position. Stating that you appreciate the role of a preceptor and that having the opportunity to give back to those who are learning is something you look forward to shows the interviewer that you understand the role the staff plays as educators in this type of setting.
   
   

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   1 Community Answer

   Anonymous Answer

   "I went to pharmacy school at St. John's University where I met many motivated and successful professors. My learning experiences during my rotations are what got me interested in hospital pharmacy. I saw how much pharmacists took pride in their work and it made me take pride in my work. Even as an intern I felt very respected and heard by the many faculty with whom I've worked."

   

   Rachelle's Answer

   This response is a nice walk through your journey into the healthcare industry, focusing on the important emotional factors. Try to include more facts on your results as a student and your formal training.

   "I graduated from St.John's University with a Degree in Pharmacy. My coursework included topics on patient care as well as biostatistics; all topics that will be very helpful to me in this role with Mount Sinai. Since graduating, I have taken other formal training on topics such as pathology and metabolism. I believe in continual learning and look forward to working in your learning-rich environment."

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Darby Faubion wrote: "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with The Mount Sinai Hospital. Further, I look forward to sharing my experience with those who are entering the healthcare industry. I feel like it is my turn to give back some of what has been given to me." Ryan Brown wrote: "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."

3. 3.

   The Mount Sinai Hospital is the largest inpatient facility within our network. We currently have an over 1,100 bed facility. Do you foresee any issues with transitioning to a facility of this size?

   How to Answer

   The interviewer wants to know if you are easily overwhelmed when 'out of your element,' so to speak. Moving from a smaller facility to one as large as the Mount Sinai Hospital could be overwhelming, even to a seasoned employee. The interviewer is not asking that you not be overwhelmed, but is rather looking to see if you are willing to accept the challenge of transition. Speaking confidently about your willingness to learn will be a positive way to answer this question.
   
   

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   Anonymous Answer

   "Coming from a retail background, where I've worked in stores with high script counts, I am accustomed to working with high volume and a fast-paced environment. Therefore, I can foresee a smooth transition in regards to facility size."

   

   Rachelle's Answer

   Good answer; however, if you have specific numbers, those would be very helpful here.

   "Coming from a role in retail pharmacy, I have worked in stores with script counts as high as 1,000 per day. I am accustomed to working with a high volume of tasks in a fast-paced environment. I foresee a smooth transition in regards to your task volume and facility size."

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Darby Faubion wrote: "Change can be a bit trying for everyone involved. Personally, I am excited about the opportunity to work in a larger facility such as The Mount Sinai Hospital. I feel like in a facility this size and with so many specialty areas, there will always be room for growth." Ryan Brown wrote: "I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

4. 4.

   Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

   How to Answer

   The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
   
   

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   Anonymous Answer

   "As a pharmacy manager, it is my responsibility to maintain inventory including controlleds. As an intern at Mt. Sinai I was responsible for ordering satellite and floor stock as well as filling pyxis machines."

   

   Rachelle's Answer

   Very helpful response. Great!

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Darby Faubion wrote: "I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ." Ryan Brown wrote: "Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."

5. 5.

   At The Mount Sinai Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

   How to Answer

   Assure the interviewer that you would treat everyone at The Mount Sinai Hospital with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
   
   

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   Anonymous Answer

   "Being a floating pharmacist helped me build strong relationships with anyone I encountered from front end manager, fellow pharmacists to pharmacy technicians. To this day I have pharmacy students and technicians asking me for advice and pharmacists asking me for help. I take pride in my people skills, and I think it's important to maintain positive relationships in the workplace."

   

   Rachelle's Answer

   Your answer shows that you have made some great relationships along the way. Nice work!

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Darby Faubion wrote: "I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for The Mount Sinai Hospital." Ryan Brown wrote: "Some ways to build strong relationships in the workplace: - Have strong follow-up - Offer sincere conversation - Get to know people on a personal level - Be trustworthy - Avoid gossip - Offer mutual respect - Be mindful of your actions - Compliment others - Be positive - Be a strong listener" Ryan Brown wrote: "I am happy to hear that The Mount Sinai Hospital values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."

6. 6.

   In a facility as large as the Mount Sinai Hospital, you will meet people with different backgrounds, cultures, and personalities. What is something you would like someone who is going to meet you to know about your personality?

   How to Answer

   Personality and character are two things that are closely related. For instance, someone with an honest character or good work ethic will tend to be more open about his or her beliefs as well as personal and professional expectations. The interviewer is looking for ques as to what character you may bring to the table, so to speak. It is important to remember, body language speaks volume and eye contact is a big indicator of your self-esteem, and your self-esteem is reflected outwardly in your personality. Be confident when you answer and make eye contact with the interviewer.
   
   

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   Anonymous Answer

   "I am genuinely easy-going, open-minded and adventurous. I've learned about many different cultures and met a variety of personalities through my international travels and a recent solo trip I took."

   

   Rachelle's Answer

   Perfect response! If you'd like, you can expand on your solo trip a bit. The interviewer will likely ask.

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Darby Faubion wrote: "I would describe my personality as approachable, light-hearted, and positive. I like to give more than I take and pride myself on being part of a team." Ryan Brown wrote: "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."

7. 7.

   With the ongoing changes in the healthcare services industry, How do you keep your knowledge current?

   How to Answer

   Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
   
   Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
   
   Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
   
   

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   Anonymous Answer

   "I keep up to date using continuing education with pharmacist letter and I occasionally listen to HelixTalk podcast which provides lectures from pharmacy faculty. I value the information shared between fellow professionals."

   

   Rachelle's Answer

   Great response with specific examples.

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Darby Faubion wrote: "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?" Ryan Brown wrote: "I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."

8. 8.

   If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

   How to Answer

   There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what The Mount Sinai Hospital does.
   
   

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   Anonymous Answer

   "If I could choose any area to expand my knowledge it would be geriatric care. With the elderly population continuing to grow I think it is important to have more knowledge of this group."

   

   Rachelle's Answer

   Wonderful answer I am sure the interviewer would appreciate.

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Darby Faubion wrote: "If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and becomin an expert in it would allow me to snowball in my career." Ryan Brown wrote: "I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."

9. 9.

   At The Mount Sinai Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

   How to Answer

   Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with The Mount Sinai Hospital as long as possible.
   
   

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   Anonymous Answer

   "I have dedicated my entire career to the healthcare services field. Even before I went to pharmacy school, I had participated in volunteer programs at hospitals. I find it rewarding and interesting because I get to use my knowledge to help others and every day brings a new challenge. I can see a long term fit at Mount Sinai Hospital."

   

   Rachelle's Answer

   Very good response! It's great that you went back to your volunteer programs, showing a genuine and consistent interest in the healthcare services industry.

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Darby Faubion wrote: "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with The Mount Sinai Hospital is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career." Ryan Brown wrote: "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me." Ryan Brown wrote: "This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body is fascinating, and I think that society is only healthy when it cares for its wounded."

10. 10.

    Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

    How to Answer

    The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.
    
    

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    Anonymous Answer

    "I've learned to be highly organized to keep track of all the tasks I need to complete. I set alerts for myself for deadlines and any important tasks that I need to complete. I make sure to document everything I do extensively."

    

    Rachelle's Answer

    Nice response. It shows that you are diligent and organized.

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Darby Faubion wrote: "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with The Mount Sinai Hospital you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well." Ryan Brown wrote: "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

11. 11.

    The Mount Sinai Hospital has a diverse workforce. When have you worked amongst a diverse group of people?

    How to Answer

    Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
    
    

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    Anonymous Answer

    "Growing up in Queens, going to a diverse high school and college, and working in a retail setting have allowed me to work with people of all walks of life."

    

    Rachelle's Answer

    Nice response - well done.

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Darby Faubion wrote: "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities." Ryan Brown wrote: "I am so glad you pointed out your need for diversity at The Mount Sinai Hospital. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

12. 12.

    Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

    How to Answer

    To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?
    
    

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    Anonymous Answer

    "I always try to put myself in someone else's shoes to understand how they feel. I consider myself compassionate and empathetic."

    

    Rachelle's Answer

    Wonderful response!

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Darby Faubion wrote: "I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic." Ryan Brown wrote: "Some ways to describe yourself could be: - Understanding - Warm Hearted - Empathetic - Responsive - Charitable - Tender Hearted"

13. 13.

    In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

    How to Answer

    The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
    
    Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
    
    - Expressive
    - Communicative
    - Open
    - Unreserved
    - Warm Hearted
    
    

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    Anonymous Answer

    "Emotions are bound to arise, but I have learned to let them come and go to stay focused and professional with my work."

    

    Rachelle's Answer

    Your answer is good but try answering more directly.

    "I have never allowed my emotions to get in the way of my productivity. If I am feeling emotional, I will take the time to acknowledge how I feel, and then move on with my day. I believe that my yoga and meditation work helps me to control my emotions better than the average individual. I am very even-keeled and consistent with my emotions."

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Darby Faubion wrote: "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. " Ryan Brown wrote: "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

14. 14.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

    How to Answer

    The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
    
    

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    Anonymous Answer

    "I understand healthcare is a thankless job, but I am very self-motivated and recognize the opportunities I have."

    

    Rachelle's Answer

    Try to answer the question more directly. The interviewer would like know what they can do to motivate you. Saying you are self-motivated sounds like you are brushing off the question.

    "I agree that working in healthcare can see a bit thankless at times. I am great at motivating myself; however, if an employer wanted to motivate me, words of kindness and affirmations are always appreciated."

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Darby Faubion wrote: "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people." Ryan Brown wrote: "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

15. 15.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

    How to Answer

    Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.
    
    

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    Anonymous Answer

    "I'm always eager to learn new methods to solve a problem. Last year we had an update in our software that prompts pharmacists to identify patients who are candidates for receiving ancillary immunizations such as pneumonia and shingles. I quickly learned to utilize this update to identify, educate, and administer to more patients."

    

    Rachelle's Answer

    Your targeted example is exactly what the interviewer would be looking for. Good job.

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Darby Faubion wrote: "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process." Ryan Brown wrote: "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

16. 16.

    What part of your healthcare career brings you the most stress?

    How to Answer

    Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
    
    

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    Anonymous Answer

    "The part of my job that currently brings me the most stress is scheduling enough staff while remaining under our staffing budget. With a recent increase in script count, I feel the need for more staffing, but my budget won't allow for it, and there was a recent hiring freeze. I go into work early every day to ensure a clean start and delegate tasks to make sure everyone is completing everything."

    

    Rachelle's Answer

    Your response shows the pain points you currently face, but how you overcome them. Good job.

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Darby Faubion wrote: "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly." Ryan Brown wrote: "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

17. 17.

    What services, which would you choose?

    How to Answer

    It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.
    
    

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Darby Faubion wrote: "Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care." Ryan Brown wrote: "I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."

18. 18.

    In order to work for The Mount Sinai Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?

    How to Answer

    Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
    
    If you have a criminal record, you can say something like: 'I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions.'
    
    

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    Anonymous Answer

    "I am happy to comply with any background check you require of me."

    

    Rachelle's Answer

    Short and sweet - good response.

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Darby Faubion wrote: "I have a clean criminal record and am happy to comply with any background check you require of me." Ryan Brown wrote: "No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."

19. 19.

    As you know, the Mount Sinai Hospital is a learning facility. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

    How to Answer

    The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what The Mount Sinai Hospital is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at The Mount Sinai Hospital would be offering you.
    
    

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    "I would love to get into an NP program, and eventually become an advanced oncology certified Nurse practitioner."

    

    Stephanie's Answer

    This is a great start, but I suggest developing your response a bit more. Why are you interested in advanced oncology? How did this interest develop? What do you hope to contribute to the field of medicine? Additional details will make your response more impactful and memorable.

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Darby Faubion wrote: "If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals." Ryan Brown wrote: "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"

20. 20.

    At The Mount Sinai Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

    How to Answer

    Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with The Mount Sinai Hospital fit into your longer-term plans?
    
    

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    "In 3 to 5 years I would like to see myself becoming a board-certified pharmacist. I would love the opportunity to learn more about the process from colleagues and eventually become a clinical pharmacist."

    

    Rachelle's Answer

    Your goals are exciting and well stated. Nice work.

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Darby Faubion wrote: "In 3-5 years I would like to see my career with The Mount Sinai Hospital include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here." Ryan Brown wrote: "One of the attractive points of working for The Mount Sinai Hospital is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."

21. 21.

    The Mount Sinai Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

    How to Answer

    Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
    
    

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    "Two months ago, the percentage of prescription deletions was at 13%. I started having my technicians call a week ahead to remind patients to pick up their medications and also updated courtesy fill profiles based on the trends I saw. I've seen a 2% decrease in deletes since then, and we are hoping for more improvement as we update automated messaging reminders."

    

    Rachelle's Answer

    Awesome example, and a well laid out response.

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Darby Faubion wrote: "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well." Ryan Brown wrote: "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

22. 22.

    Do you prefer to work in a team based position or individually?

    How to Answer

    In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
    
    

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    "I have always worked well in a team, but I take the initiative to succeed when working autonomously."

    

    Rachelle's Answer

    Your response offers a good balance of both individual and group work.

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Darby Faubion wrote: "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well." Ryan Brown wrote: "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

23. 23.

    The Mount Sinai Hospital supports a healthy work/life balance for all employees. How do you balance life and work?

    How to Answer

    It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
    
    

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    "I use my time off work very efficiently to focus on a healthy lifestyle for myself. Having a well-balanced life is very important to me."

    

    Rachelle's Answer

    Concise and to the point - very good response!

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Darby Faubion wrote: "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins." Ryan Brown wrote: "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

24. 24.

    Tell me about yourself.

    How to Answer

    Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
    
    

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    "I am dedicated, friendly and able to grasp new concepts efficiently. With six years of experience in retail, I have gone through every rank starting from cashier to where I am now. My role as a pharmacy manager and love for solo travel have given me the confidence to step out of my comfort zone. I'm currently hoping to transition into a hospital setting to achieve my goal of becoming a board-certified pharmacist."

    

    Rachelle's Answer

    Your 'elevator pitch' is perfect! Just watch some simple grammar such as 'I have went...'

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Darby Faubion wrote: "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again." Ryan Brown wrote: "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has been to take as many related courses and workshops as possible. I am eager to get a great start on my career."

25. 25.

    If The Mount Sinai Hospital hired you today, what would you accomplish first?

    How to Answer

    When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
    
    

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    "I would like to help increase productivity which entails taking on extra responsibilities that can be done overnight and really becoming part of the team here at Mt Sinai."

    

    Rachelle's Answer

    This response feels incomplete. Try giving examples directly related to the job description to which you are applying.

    "If hired today, I would immediately work to increase productivity by taking on extra responsibilities such as (A), (B), and (C). I aim to become a helpful part of the team right away."

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Darby Faubion wrote: "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of The Mount Sinai Hospital. I plan to make a positive impact very quickly." Ryan Brown wrote: "This question is a delicate one, and you need to show respect for the on-boarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X." But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."

26. 26.

    The Mount Sinai Hospital has several specialty areas. Is there an area that you least prefer to work in and, if so, why?

    How to Answer

    This is NOT a trick question. There are no wrong answers. The interviewer genuinely wants to know not only what interests you, but what does not. Are you pretty flexible in your ability to work in most environments? If there is an area that would not be your personal choice to be assigned, now is the time to state that. Be sure to know the type of situation offered in this position prior to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
    
    

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    "Though I am interested in hospital pharmacy, the area I am least interested in is outpatient pharmacy because it has some similarities to retail pharmacy. At this moment I am not interested in continuing down the retail path because I want more clinic experience."

    

    Rachelle's Answer

    Your response shows the interviewer exactly what you are looking for in your next opportunity. Well done!

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Darby Faubion wrote: "The diversity of the Mount Sinai Hospital is one thing that attracted me to your facility. I can be productive in most work environments, especially if teamwork is encouraged. However, I must admit, if I had to choose my least likely preference, it would be pediatrics. I love children, but prefer to work with adults." Ryan Brown wrote: "I have to admit, I haven't yet experienced a specialty area that I couldn't find my niche in. I love being a healthcare provider and feel like I can be flexible where I am needed. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

27. 27.

    In your opinion, what makes you a great problem solver?

    How to Answer

    Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
    
    

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    "I always listen to the patient and clarify what the problem is before I tackle the issue. I then try to think of multiple ways to solve the problem and try to choose the most efficient way."

    

    Rachelle's Answer

    Perfect response - it's to the point and helpful.

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Darby Faubion wrote: "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas." Ryan Brown wrote: "I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

28. 28.

    Rate your problem solving skills from 1-10. How do you justify your rating?

    How to Answer

    The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
    
    

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    "I would rate my problem-solving skills as an 8 out of 10. Occasionally there have been times when I was not as efficient as I'd like to be, but overall I do feel that my problem-solving skills are above average. My supervisor and coworkers would agree that I remain calm under pressure and have fast reflexes when problems arise."

    

    Rachelle's Answer

    It's great that you drew your answer back to your supervisor and coworker references. I like that you ended on a high note.

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Darby Faubion wrote: "I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure." Ryan Brown wrote: "I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."

29. 29.

    Why do you think you will be successful in this role with The Mount Sinai Hospital?

    How to Answer

    Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with The Mount Sinai Hospital. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
    
    

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    "I am excited to practice pharmacy in a new setting and eager to learn more. Retail pharmacy has helped me develop my problem-solving skills and taught me how to prioritize my work efficiently. My rotations have given me the chance to experience the flow and various responsibilities of a hospital pharmacist."

    

    Rachelle's Answer

    This first sentence isn't really related to the question. Try being more specific.

    "My five years of retail pharmacy experience have well prepared me for this role with Mount Sinai. I have developed excellent problem-solving skills, and I know how to prioritize high volumes of work. My rotations gave me the chance to experience the flow of a hospital setting while exposing me to the various responsibilities of a hospital pharmacist."

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Darby Faubion wrote: "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career." Ryan Brown wrote: "I believe my success with The Mount Sinai Hospital will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

30. 30.

    Do you think it is possible to be a good team member, yet disagree with the leader?

    How to Answer

    The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
    
    Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
    
    Show that even if you disagree with the final decision they make, you support the direction the team is heading.
    
    

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    "I think being a good team member is all about maintaining respect for each other despite the difference in opinion. Not everyone has to agree on everything 100% but remaining professional and working through issues together is important."

    

    Rachelle's Answer

    Your answer is perfect. Good work!

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Darby Faubion wrote: "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion." Ryan Brown wrote: "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

31. 31.

    The Mount Sinai Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

    How to Answer

    Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
    
    

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    "I understand I don't meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. I do, however, look forward to proving my worth in hopes of being considered for the median salary for this role."

    

    Rachelle's Answer

    This answer is good; however, try to draw in what you have in experience versus what you lack.

    "My two years of experience are highly valuable, and I have learned a great deal over that time. I am confident that, despite falling short of these years, I can deliver what you need. As far as compensation, I am aware that this role offers a lower salary; however, I am interested in the complete package, not just the base salary offered at this time. I see a future here with a lot of exciting opportunities."

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Darby Faubion wrote: "I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance." Ryan Brown wrote: "I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to The Mount Sinai Hospital in hopes to be considered for the median salary for the role."

32. 32.

    The Office of Diversity and Inclusion at the Mount Sinai Hospital focuses on ensuring high-level care and employment inclusion to diverse populations, including the LGBT population. What are your thoughts on supporting the LGBT community so openly?

    How to Answer

    In today's society, LGBT issues are at the forefront of many heated discussions. As a healthcare provider, one cannot discriminate against a client's sexual orientation or preference. Are you accustomed to working with individuals in the LGBT community? Assure the interviewer that you feel it is important to treat all patients and co-workers with the same respect and care despite their sexual orientation. If you have ever worked directly with co-workers or patients who are part of the LGBT community, give a positive example to the interviewer.
    
    

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    "As a healthcare provider, I cannot discriminate against anyone's sexual orientation or preference. I respect all individuals equally."

    

    Rachelle's Answer

    Your answer is good, but it could be more enthusiastic in regards to your thoughts on supporting this effort.

    "I appreciate the stance and advocacy that Mount Sinai has taken when it comes to supporting the LGBT community. As a healthcare provider, it is vital that we are inclusive of all, no matter of sexual orientation or preference."

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Darby Faubion wrote: "I believe that it is important for people to express their individuality, and being part of the LGBT community is part of that expression. I feel that showing mutual respect to another person's choices is a way to build morale among team members and to build trust with our patients."

33. 33.

    At The Mount Sinai Hospital, our Integrative Pain Management Practice seeks to bring Eastern and Western medicine together to offer patients the benefits of both fields. What are your thoughts on mixing diverse cultures in a holistic approach to care?

    How to Answer

    Current research today supports a holistic approach to healing. Integrating Eastern and Western medicine to meet a patient's specific needs is something that The Mount Sinai Hospital has implemented into its daily practices. Share with the interviewer your thoughts and experiences, if any, with the treatment therapies of different cultures. Have you ever used acupuncture or done yoga? Was it something your own doctor advised and what was your result from this kind of treatment?
    
    

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    "I am very interested in a holistic approach to healing; in fact, I participate in yoga and mindfulness workshops which have improved my overall well-being. I think it is important to offer patients alternative medicine."

    

    Rachelle's Answer

    Great! I like how you brought in your own experiences with holistic health.

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Darby Faubion wrote: "I feel the integration of Eastern and Western medical practices is an exciting combination of treatment options that could benefit people in different ways. My primary doctor actually referred me to an acupuncturist when I had continuing back pain. Traditional pain medication masked the source of the pain. After a few sessions with acupuncture, my pain substantially subsided. I was pleased when I first learned that The Mount Sinai Hospital's Integrative Pain Management Practice included these options."