List of 33 The Mount Sinai Hospital Interview Questions & Answers
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1.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
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2.
The Mount Sinai Hospital is a learning facility with over 2,000 residents and clinical students. Tell me about your healthcare related education. and training.
How to Answer
Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position. Stating that you appreciate the role of a preceptor and that having the opportunity to give back to those who are learning is something you look forward to shows the interviewer that you understand the role the staff plays as educators in this type of setting.
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Anonymous Answer
"I went to pharmacy school at St. John's University where I met many motivated and successful professors. My learning experiences during my rotations are what got me interested in hospital pharmacy. I saw how much pharmacists took pride in their work and it made me take pride in my work. Even as an intern I felt very respected and heard by the many faculty with whom I've worked."
Rachelle's Response
This response is a nice walk through your journey into the healthcare industry, focusing on the important emotional factors. Try to include more facts on your results as a student and your formal training.
"I graduated from St.John's University with a Degree in Pharmacy. My coursework included topics on patient care as well as biostatistics; all topics that will be very helpful to me in this role with Mount Sinai. Since graduating, I have taken other formal training on topics such as pathology and metabolism. I believe in continual learning and look forward to working in your learning-rich environment."
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3.
The Mount Sinai Hospital is the largest inpatient facility within our network. We currently have an over 1,100 bed facility. Do you foresee any issues with transitioning to a facility of this size?
How to Answer
The interviewer wants to know if you are easily overwhelmed when 'out of your element,' so to speak. Moving from a smaller facility to one as large as the Mount Sinai Hospital could be overwhelming, even to a seasoned employee. The interviewer is not asking that you not be overwhelmed, but is rather looking to see if you are willing to accept the challenge of transition. Speaking confidently about your willingness to learn will be a positive way to answer this question.
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Anonymous Answer
"Coming from a retail background, where I've worked in stores with high script counts, I am accustomed to working with high volume and a fast-paced environment. Therefore, I can foresee a smooth transition in regards to facility size."
Rachelle's Response
Good answer; however, if you have specific numbers, those would be very helpful here.
"Coming from a role in retail pharmacy, I have worked in stores with script counts as high as 1,000 per day. I am accustomed to working with a high volume of tasks in a fast-paced environment. I foresee a smooth transition in regards to your task volume and facility size."
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4.
Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
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Anonymous Answer
"As a pharmacy manager, it is my responsibility to maintain inventory including controlleds. As an intern at Mt. Sinai I was responsible for ordering satellite and floor stock as well as filling pyxis machines."
Rachelle's Response
Very helpful response. Great!
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5.
At The Mount Sinai Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
Assure the interviewer that you would treat everyone at The Mount Sinai Hospital with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
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Anonymous Answer
"Being a floating pharmacist helped me build strong relationships with anyone I encountered from front end manager, fellow pharmacists to pharmacy technicians. To this day I have pharmacy students and technicians asking me for advice and pharmacists asking me for help. I take pride in my people skills, and I think it's important to maintain positive relationships in the workplace."
Rachelle's Response
Your answer shows that you have made some great relationships along the way. Nice work!
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6.
In a facility as large as the Mount Sinai Hospital, you will meet people with different backgrounds, cultures, and personalities. What is something you would like someone who is going to meet you to know about your personality?
How to Answer
Personality and character are two things that are closely related. For instance, someone with an honest character or good work ethic will tend to be more open about his or her beliefs as well as personal and professional expectations. The interviewer is looking for ques as to what character you may bring to the table, so to speak. It is important to remember, body language speaks volume and eye contact is a big indicator of your self-esteem, and your self-esteem is reflected outwardly in your personality. Be confident when you answer and make eye contact with the interviewer.
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Anonymous Answer
"I am genuinely easy-going, open-minded and adventurous. I've learned about many different cultures and met a variety of personalities through my international travels and a recent solo trip I took."
Rachelle's Response
Perfect response! If you'd like, you can expand on your solo trip a bit. The interviewer will likely ask.
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7.
With the ongoing changes in the healthcare services industry, How do you keep your knowledge current?
How to Answer
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
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Anonymous Answer
"I keep up to date using continuing education with pharmacist letter and I occasionally listen to HelixTalk podcast which provides lectures from pharmacy faculty. I value the information shared between fellow professionals."
Rachelle's Response
Great response with specific examples.
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8.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what The Mount Sinai Hospital does.
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Anonymous Answer
"If I could choose any area to expand my knowledge it would be geriatric care. With the elderly population continuing to grow I think it is important to have more knowledge of this group."
Rachelle's Response
Wonderful answer I am sure the interviewer would appreciate.
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9.
At The Mount Sinai Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
How to Answer
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with The Mount Sinai Hospital as long as possible.
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Anonymous Answer
"I have dedicated my entire career to the healthcare services field. Even before I went to pharmacy school, I had participated in volunteer programs at hospitals. I find it rewarding and interesting because I get to use my knowledge to help others and every day brings a new challenge. I can see a long term fit at Mount Sinai Hospital."
Rachelle's Response
Very good response! It's great that you went back to your volunteer programs, showing a genuine and consistent interest in the healthcare services industry.
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10.
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
How to Answer
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.
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Anonymous Answer
"I've learned to be highly organized to keep track of all the tasks I need to complete. I set alerts for myself for deadlines and any important tasks that I need to complete. I make sure to document everything I do extensively."
Rachelle's Response
Nice response. It shows that you are diligent and organized.
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11.
The Mount Sinai Hospital has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
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Anonymous Answer
"Growing up in Queens, going to a diverse high school and college, and working in a retail setting have allowed me to work with people of all walks of life."
Rachelle's Response
Nice response - well done.
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12.
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
How to Answer
To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?
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Anonymous Answer
"I always try to put myself in someone else's shoes to understand how they feel. I consider myself compassionate and empathetic."
Rachelle's Response
Wonderful response!
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13.
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
How to Answer
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Expressive
- Communicative
- Open
- Unreserved
- Warm Hearted
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Anonymous Answer
"Emotions are bound to arise, but I have learned to let them come and go to stay focused and professional with my work."
Rachelle's Response
Your answer is good but try answering more directly.
"I have never allowed my emotions to get in the way of my productivity. If I am feeling emotional, I will take the time to acknowledge how I feel, and then move on with my day. I believe that my yoga and meditation work helps me to control my emotions better than the average individual. I am very even-keeled and consistent with my emotions."
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14.
It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
How to Answer
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
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Anonymous Answer
"I understand healthcare is a thankless job, but I am very self-motivated and recognize the opportunities I have."
Rachelle's Response
Try to answer the question more directly. The interviewer would like know what they can do to motivate you. Saying you are self-motivated sounds like you are brushing off the question.
"I agree that working in healthcare can see a bit thankless at times. I am great at motivating myself; however, if an employer wanted to motivate me, words of kindness and affirmations are always appreciated."
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15.
When have you shown a willingness to learn a new method or new approach to solving a problem?
How to Answer
Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.
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Anonymous Answer
"I'm always eager to learn new methods to solve a problem. Last year we had an update in our software that prompts pharmacists to identify patients who are candidates for receiving ancillary immunizations such as pneumonia and shingles. I quickly learned to utilize this update to identify, educate, and administer to more patients."
Rachelle's Response
Your targeted example is exactly what the interviewer would be looking for. Good job.
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16.
What part of your healthcare career brings you the most stress?
How to Answer
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
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Anonymous Answer
"The part of my job that currently brings me the most stress is scheduling enough staff while remaining under our staffing budget. With a recent increase in script count, I feel the need for more staffing, but my budget won't allow for it, and there was a recent hiring freeze. I go into work early every day to ensure a clean start and delegate tasks to make sure everyone is completing everything."
Rachelle's Response
Your response shows the pain points you currently face, but how you overcome them. Good job.
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17.
What services, which would you choose?
How to Answer
It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.
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18.
In order to work for The Mount Sinai Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
If you have a criminal record, you can say something like: 'I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions.'
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Anonymous Answer
"I am happy to comply with any background check you require of me."
Rachelle's Response
Short and sweet - good response.
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19.
As you know, the Mount Sinai Hospital is a learning facility. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what The Mount Sinai Hospital is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at The Mount Sinai Hospital would be offering you.
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Anonymous Answer
"I would love to get into an NP program, and eventually become an advanced oncology certified Nurse practitioner."
Stephanie's Response
This is a great start, but I suggest developing your response a bit more. Why are you interested in advanced oncology? How did this interest develop? What do you hope to contribute to the field of medicine? Additional details will make your response more impactful and memorable.
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20.
At The Mount Sinai Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
How to Answer
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with The Mount Sinai Hospital fit into your longer-term plans?
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Anonymous Answer
"In 3 to 5 years I would like to see myself becoming a board-certified pharmacist. I would love the opportunity to learn more about the process from colleagues and eventually become a clinical pharmacist."
Rachelle's Response
Your goals are exciting and well stated. Nice work.
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21.
The Mount Sinai Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
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Anonymous Answer
"Two months ago, the percentage of prescription deletions was at 13%. I started having my technicians call a week ahead to remind patients to pick up their medications and also updated courtesy fill profiles based on the trends I saw. I've seen a 2% decrease in deletes since then, and we are hoping for more improvement as we update automated messaging reminders."
Rachelle's Response
Awesome example, and a well laid out response.
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22.
Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
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Anonymous Answer
"I have always worked well in a team, but I take the initiative to succeed when working autonomously."
Rachelle's Response
Your response offers a good balance of both individual and group work.
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23.
The Mount Sinai Hospital supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
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Anonymous Answer
"I use my time off work very efficiently to focus on a healthy lifestyle for myself. Having a well-balanced life is very important to me."
Rachelle's Response
Concise and to the point - very good response!
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24.
Tell me about yourself.
How to Answer
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
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Anonymous Answer
"I am dedicated, friendly and able to grasp new concepts efficiently. With six years of experience in retail, I have gone through every rank starting from cashier to where I am now. My role as a pharmacy manager and love for solo travel have given me the confidence to step out of my comfort zone. I'm currently hoping to transition into a hospital setting to achieve my goal of becoming a board-certified pharmacist."
Rachelle's Response
Your 'elevator pitch' is perfect! Just watch some simple grammar such as 'I have went...'
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25.
If The Mount Sinai Hospital hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
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Anonymous Answer
"I would like to help increase productivity which entails taking on extra responsibilities that can be done overnight and really becoming part of the team here at Mt Sinai."
Rachelle's Response
This response feels incomplete. Try giving examples directly related to the job description to which you are applying.
"If hired today, I would immediately work to increase productivity by taking on extra responsibilities such as (A), (B), and (C). I aim to become a helpful part of the team right away."
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26.
The Mount Sinai Hospital has several specialty areas. Is there an area that you least prefer to work in and, if so, why?
How to Answer
This is NOT a trick question. There are no wrong answers. The interviewer genuinely wants to know not only what interests you, but what does not. Are you pretty flexible in your ability to work in most environments? If there is an area that would not be your personal choice to be assigned, now is the time to state that. Be sure to know the type of situation offered in this position prior to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
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Anonymous Answer
"Though I am interested in hospital pharmacy, the area I am least interested in is outpatient pharmacy because it has some similarities to retail pharmacy. At this moment I am not interested in continuing down the retail path because I want more clinic experience."
Rachelle's Response
Your response shows the interviewer exactly what you are looking for in your next opportunity. Well done!
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27.
In your opinion, what makes you a great problem solver?
How to Answer
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
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Anonymous Answer
"I always listen to the patient and clarify what the problem is before I tackle the issue. I then try to think of multiple ways to solve the problem and try to choose the most efficient way."
Rachelle's Response
Perfect response - it's to the point and helpful.
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28.
Rate your problem solving skills from 1-10. How do you justify your rating?
How to Answer
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
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Anonymous Answer
"I would rate my problem-solving skills as an 8 out of 10. Occasionally there have been times when I was not as efficient as I'd like to be, but overall I do feel that my problem-solving skills are above average. My supervisor and coworkers would agree that I remain calm under pressure and have fast reflexes when problems arise."
Rachelle's Response
It's great that you drew your answer back to your supervisor and coworker references. I like that you ended on a high note.
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29.
Why do you think you will be successful in this role with The Mount Sinai Hospital?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with The Mount Sinai Hospital. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
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Anonymous Answer
"I am excited to practice pharmacy in a new setting and eager to learn more. Retail pharmacy has helped me develop my problem-solving skills and taught me how to prioritize my work efficiently. My rotations have given me the chance to experience the flow and various responsibilities of a hospital pharmacist."
Rachelle's Response
This first sentence isn't really related to the question. Try being more specific.
"My five years of retail pharmacy experience have well prepared me for this role with Mount Sinai. I have developed excellent problem-solving skills, and I know how to prioritize high volumes of work. My rotations gave me the chance to experience the flow of a hospital setting while exposing me to the various responsibilities of a hospital pharmacist."
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30.
Do you think it is possible to be a good team member, yet disagree with the leader?
How to Answer
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
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Anonymous Answer
"I think being a good team member is all about maintaining respect for each other despite the difference in opinion. Not everyone has to agree on everything 100% but remaining professional and working through issues together is important."
Rachelle's Response
Your answer is perfect. Good work!
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31.
The Mount Sinai Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
How to Answer
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
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Anonymous Answer
"I understand I don't meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. I do, however, look forward to proving my worth in hopes of being considered for the median salary for this role."
Rachelle's Response
This answer is good; however, try to draw in what you have in experience versus what you lack.
"My two years of experience are highly valuable, and I have learned a great deal over that time. I am confident that, despite falling short of these years, I can deliver what you need. As far as compensation, I am aware that this role offers a lower salary; however, I am interested in the complete package, not just the base salary offered at this time. I see a future here with a lot of exciting opportunities."
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32.
The Office of Diversity and Inclusion at the Mount Sinai Hospital focuses on ensuring high-level care and employment inclusion to diverse populations, including the LGBT population. What are your thoughts on supporting the LGBT community so openly?
How to Answer
In today's society, LGBT issues are at the forefront of many heated discussions. As a healthcare provider, one cannot discriminate against a client's sexual orientation or preference. Are you accustomed to working with individuals in the LGBT community? Assure the interviewer that you feel it is important to treat all patients and co-workers with the same respect and care despite their sexual orientation. If you have ever worked directly with co-workers or patients who are part of the LGBT community, give a positive example to the interviewer.
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Anonymous interview answers with our interview experts feedback
Anonymous Answer
"As a healthcare provider, I cannot discriminate against anyone's sexual orientation or preference. I respect all individuals equally."
Rachelle's Response
Your answer is good, but it could be more enthusiastic in regards to your thoughts on supporting this effort.
"I appreciate the stance and advocacy that Mount Sinai has taken when it comes to supporting the LGBT community. As a healthcare provider, it is vital that we are inclusive of all, no matter of sexual orientation or preference."
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33.
At The Mount Sinai Hospital, our Integrative Pain Management Practice seeks to bring Eastern and Western medicine together to offer patients the benefits of both fields. What are your thoughts on mixing diverse cultures in a holistic approach to care?
How to Answer
Current research today supports a holistic approach to healing. Integrating Eastern and Western medicine to meet a patient's specific needs is something that The Mount Sinai Hospital has implemented into its daily practices. Share with the interviewer your thoughts and experiences, if any, with the treatment therapies of different cultures. Have you ever used acupuncture or done yoga? Was it something your own doctor advised and what was your result from this kind of treatment?
Answer Example
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1 Community Answer
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Anonymous Answer
"I am very interested in a holistic approach to healing; in fact, I participate in yoga and mindfulness workshops which have improved my overall well-being. I think it is important to offer patients alternative medicine."
Rachelle's Response
Great! I like how you brought in your own experiences with holistic health.
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