Health Insurance Mock Interview

30 interview questions and answers to help you prepare for an interview in the health insurance industry.

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Question 1 of 30

The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Company ABC you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

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30 Health Insurance Interview Questions & Answers

Below is a list of our Health Insurance interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

  • 2. What inspired you to apply for this position at Company ABC?

  • 3. The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

  • 4. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation and what was the outcome?

  • 5. At Company ABC, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

  • 6. At Company ABC, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

  • 7. At Company ABC, we do a lot of community education trying to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role."

  • 8. At Company ABC, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

  • 9. At Company ABC, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

  • 10. To work at Company ABC, you have to be really passionate about compliance and accuracy. Tell me why this is important to you.

  • 11. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

  • 12. Many of our jobs at Company ABC require us to do projects when there is down time. Can you give an example of a project you led start to finish?

  • 13. Our goal is to hire people who are very ambitious. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

  • 14. Company ABC, seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

  • 15. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

  • 16. What is your patient care philosophy or customer care philosophy (if coming from different industry)?

  • 17. If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

  • 18. At Company ABC, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

  • 19. Tell me about your healthcare related education and training.

  • 20. At Company ABC, innovation is really important to us. Give an example of an innovative idea you've had recently.

  • 21. We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

  • 22. How do you connect with a customer you are working with virtually?

  • 23. If Company ABC hired you today, what would you accomplish first?

  • 24. What is your process of explaining technical information to people who aren't technical?

  • 25. At Company ABC, sometimes we have to make difficult decisions on whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?

  • 26. This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

  • 27. At Company ABC, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

  • 28. At Company ABC, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

  • 29. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

  • 30. At Company ABC, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency?