Written on January 25th, 2019
| Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
UC Health has a diverse workforce. When have you worked amongst a diverse group of people?
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Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Second Answer Example
"I am so glad you pointed out your need for diversity at UC Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
UC Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
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Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Second Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to UC Health in hopes to be considered for the median salary for the role."
Do you think it is possible to be a good team member, yet disagree with the leader?
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The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
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"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Why do you think you will be successful in this role with UC Health?
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Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UC Health. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Second Answer Example
"I believe my success with UC Health will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Second Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6. Rate your problem solving skills from 1-10. How do you justify your rating? The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well. Here is an answer example: "I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure." Here is an answer example: "I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."7. UC Health is a strong believer in innovation in the healthcare industry and we put a lot of resources into innovation. Why is this important to you? UC Health is continuously pursuing innovation in the healthcare field through education and research. They have even gone as far as creating the CARE Innovation Center that offers resources and services to healthcare startups looking to revolutionize the industry. For you personally, talk about why innovation is important in healthcare. Don't hesitate to talk about any personal experiences that you have where you have seen new products or procedures change patient care. Here is an answer example: "As I researched UC Health during my application process, I was amazed to read and learn about the CARE Innovation Center here at UC Health. As an Sonographer, I have personally witnessed so many great innovations in my field alone that have positively influenced patient care in more accurate imaging. This has led to faster and more accurate diagnosing of things like cancer in patients and many lives have been saved due to changing innovation. It's surely refreshing to see an organization that puts so much time and effort into advancements in healthcare and I would be proud to work for an organization that does so." Here is an answer example: "In all reality, I don't need to look any further than the last couple of years working as a Pharmacist out of college to see the impact that innovation has had on our field. Research into new drugs to help patients suffering from cancer, arthritis and many other diseases are helping the patients that I work with at an astronomical rate. Technology has also greatly improved patient education, prescription ordering and our own workflow within the pharmacy. What innovations has your pharmacy implemented recently that have benefited the staff?"8. What type of work environment do you dislike working in? Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you. Here is an answer example: "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic." Here is an answer example: "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current? Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well. Here is an answer example: "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?" Here is an answer example: "I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."10. What distinguishes UC Health as a great employer to work for in your mind? For this question, your interviewer will be looking to see that you've done your homework on the organization beyond the position and department you will be interviewing for and they'll be looking to hear that you will be a long-term fit for the position based on your answer to this question. UC Health distinguishes themselves in the Colorado area by being a leaders in innovation, education, research and providing a great work environment and benefits to their employees. Talk about the things that really pull at your heart strings and would make the organization a great fit for you personally. Here is an answer example: "As an experienced nurse that has thrived in preceptor role for five years now, the greatest appeal of coming to work for UC Health is the nurse residency program and being able to help work with new nurses on helping them develop skills for their future. Education in healthcare is the most important factor in ensuring that great care for patients sees advancements into the future and I would love to be a part of this with UC Health." Here is an answer example: "Probably my biggest draw to UC Health is the fact that the organization really focuses on all three important aspects of healthcare: clinical care, education and research. I'm really intrigued by the Patient Services research that is in place and that will be conducted in the future having worked in patient safety and services for many years. I think my knowledge and experience in the field could greatly benefit any future research projects here that I would be a part of if hired."11. If UC Health hired you today, what would you accomplish first? When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance. Here is an answer example: "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of UC Health. I plan to make a positive impact very quickly." Here is an answer example: "This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose? There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what UC Health does. Here is an answer example: "If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career." Here is an answer example: "I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."13. What part of your healthcare career brings you the most stress? Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job). Here is an answer example: "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly." Here is an answer example: "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."14. Tell me about yourself. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual. Here is an answer example: "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again." Here is an answer example: "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."15. UC Health supports a healthy work/life balance for all employees. How do you balance life and work? It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Here is an answer example: "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins." Here is an answer example: "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."16. At UC Health, we measure success based on patient outcomes and satisfaction. Why is this important to you in your job? The great debate in healthcare is how an organization can truly measure success. In the private, for-profit world of healthcare, results are most often measured in bottom line profits. On the opposite end of that spectrum in the not-for-profit healthcare world, results are gauged on patient outcomes and patient satisfaction. UC Health is a non-profit organization and they prioritize the overall satisfaction of patients and great outcomes and your interviewer will be looking for you to buy-in to this philosophy while also seeing the importance of saving money to impact the bottom line. Elaborate on why you feel that patient centered results are important in your job. Here is an answer example: "Working my whole career as a nurse, I pride myself on my patient care and the positive outcomes I can help influence and I believe the best measure of success for a nurse is in patient outcomes. Knowing that UC Health as a whole takes this same approach is very refreshing to hear because the true mark of a great hospital and clinic is the care that they are providing to their patients." Here is an answer example: "As an X-Ray Tech, I am on the front line of patient care and I can have a direct impact on the overall satisfaction of a patient's experience with my organization. Because of this, I take a professional and compassionate approach with all patients that I work with. While I do take measures to eliminate waste in my time and resources I use to help the bottom line of the organization, I prioritize patient care to drive their satisfaction and positive outcomes in the end because the patient is the real driver of success of a healthcare organization."17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person? To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others? Here is an answer example: "I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic." Here is an answer example: "Some ways to describe yourself could be:
- Warm Hearted
- Tender Hearted"18. Can you talk about a time you witnessed a colleague bending or breaking the rules or policies in the workplace? What did you do in that situation? This question dives into UC Health's core value of integrity, or the ability to show strong morals or honesty. We have all been in this situation where a coworker isn't following procedures, protocols or policies and what you do in those situations tells a lot about your moral compass and the integrity that you show in situations. For you example, talk about what happened and what your course of action was. In most cases, a discussion with the rule bending colleague is warranted and if you took this path, explain your approach with your colleagues. If the colleague was malicious or safety was compromised, talk about how you had to take further measures in the situation. Here is an answer example: "As a Surgical Technician, cleanliness and sanitation are of utmost importance in the Operating Room and every OR has very strict guidelines on personal sterilization procedures. A couple of years ago, we had a newer Nurse Practitioner that was providing first assist duties to our Cardiac Surgeon. On her first case, I noticed that she didn't follow proper hand washing procedures prior to coming into the room. As she scrubbed up and went to open the OR room door, I immediately stopped her to remind her of the guidelines in place. She apologized and said she wasn't aware of the guidelines, even though they were posted above every sink in our OR. From that day forward, she followed the guidelines prior to each case and I'm happy I stopped her that day." Here is an answer example: "In our lab, we have very strict policies against personal cell phone use. Last year, one of my colleagues that had been in the department a long time had started blatantly using her phone for texting, Facebook and making calls very frequently. Once it got to the point where her work was falling behind and on the laps of others, I approached her about her use and the policy. I had a friendly approach and told her I was worried about her job and that her work was falling on others. She listened to me, but things didn't improve from there so I approached my director about the issue. From that point forward, my colleague was not using her cell phone in the lab and still maintained a good working relationship with me. I'm glad I took the course of action I did because of the effect her actions were having on our whole team."19. When have you shown a willingness to learn a new method or new approach to solving a problem? Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem. Here is an answer example: "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process." Here is an answer example: "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."20. UC Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace? Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Here is an answer example: "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well." Here is an answer example: "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."21. At UC Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years? Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with UC Health fit into your longer-term plans? Here is an answer example: "In 3-5 years I would like to see my career with UC Health include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here." Here is an answer example: "One of the attractive points of working for UC Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties? The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks. Here is an answer example: "I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ." Here is an answer example: "Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."23. Here at UC Health, one of our core values is prioritizing the needs of the patient first. Talk about a specific time you put the needs of a patient first when you had a full plate of other tasks to complete. At UC Health, the needs of the patient are the top priority at any moment and for this question your interviewer will be looking to hear that you have the same priority by having you give an example of a time you demonstrated this. Think about a particular time you had a full work load and you had a patient need come up that required your immediate attention. Talk about the course of action you took, both with the patient and your other duties. Stress your ability to prioritize and come back to other tasks that may have been pushed aside for the moment to care for a patient. Here is an answer example: "I think a great example of my ability to put the needs of the patient first happened just a couple of months ago. In my role as the Supervisor of our ICU, I was asked to present at my organization's personnel committee one morning. I had prepared a great presentation on our retention statistics and was excited to join the group that morning. As I made my way from the parking ramp into the hospital, a vehicle sped up to the entrance and a man walked towards the entrance and collapsed. I immediately ran over, checked vital signs and began performing CPR on the person while asking for a page to be sent out to emergency staff. In a rush of adrenaline, the three minutes I was with the person seemed like an hour. Our emergency staff were there in no time and transporting him to the ED. After my presentation, I walked down to the ED to follow up with my supervising colleague there and I found out the man was rushed to surgery just shortly after he left my care." Here is an answer example: "Working in acute care in the hospital as a speech language pathologist give me the opportunity to work with palliative care and those patients that are nearing the end of life. On one particular patient a couple of years ago, who was terminal with mouth cancer, he wanted nothing more than to experience some of his favorite food prior to passing. With his family in agreement, I performed a swallowing test and determined him unfit for whole foods. In talking with the family, I learned that ice cream and red meat were his favorites so I worked with our dietary staff on pureed meats for him to try, along with ice cream. The following day, the family was extremely thankful for the time I took and hearing the patient had a big smile on his face during the feeding made my work well worth it."24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose? The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what UC Health is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at UC Health would be offering you. Here is an answer example: "If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals." Here is an answer example: "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate? The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day. Here is an answer example: "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with UC Health you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well." Here is an answer example: "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."26. In order to work for UC Health, you must be able to pass a full criminal background check. Do you consent to a full background check? Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this. Here is an answer example: "I have a clean criminal record and am happy to comply with any background check you require of me." Here is an answer example: "No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have." Here is an answer example: "I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions."27. What is your patient care philosophy? It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere. Here is an answer example: "Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care." Here is an answer example: "I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."28. At UC Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder? Assure the interviewer that you would treat everyone at UC Health with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired. Here is an answer example: "I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for UC Health." Here is an answer example: "Some ways to build strong relationships in the workplace:
- Have strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener" Here is an answer example: "I am happy to hear that UC Health values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."29. At UC Health, part of our mission is to improve lives through personal human connections. Talk about a time you made a personal connection with a patient or colleague that led to positive results. How did you go about building that connection? Part of UC Health's missions statement is to improve lives through human connection. Healthcare is a human connection business and your interviewer will be looking to hear how you build connections with those you work with in your job to help make a positive difference in someone's life. Think about a time you made a personal connection with a patient or a colleague that helped lead to a great result or outcome. Elaborate on your process of building the connection and explain why this was important to the end result. Here is an answer example: "During my time as a nurse in the Internal Medicine setting, I was caring for chronic patients on a regular basis and got to develop a trust and rapport with them. For one particular patient suffering from COPD, I was seeing him on a monthly basis to monitor his treatments. Knowing we would have a long standing relationship, I took time to talk about his personal life. In finding out he had an interest in gardening, he and I got to talk and compare our gardening expertise and experiences and this really helped us connect on a personal level. Knowing that his sickness was getting worse, his care team and I set forth a treatment plan that enabled him to spend time outside during the spring and summer months in his garden. His spouse was a key part of this treatment plan as well. Even in a poor state of health, it was amazing to hear his happy stories that he would report to me each and every visit." Here is an answer example: "My job as an Addiction Counselor is really all about personal connection as it enables me to put a personal touch on treatment options for the patients I work with. On my current inpatient unit, I was conducting my initial consultation with a young man that went through detox and was now on our inpatient unit with a heroine addiction. In his room, I noticed a family member had brought in pictures for him of his family and I noticed a couple of pictures of him and a young girl. In discussing personal lives, he divulged that his older sister had a daughter and that he and the daughter were very close. They liked to play softball and ride bikes together. Knowing that this was a very important part of his personal life, I was able to help him use her as his primary source of motivation to get and stay clean. These sources of motivation have to come from within and it is my job to help people find this motivation through personal connection."30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity? The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Warm Hearted Here is an answer example: "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. " Here is an answer example: "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."31. At UC Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services? Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with UC Health as long as possible. Here is an answer example: "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with UC Health is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career." Here is an answer example: "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me." Here is an answer example: "This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body is fascinating, and I think that society is only healthy when it cares for its wounded."
Author of UC Health Answers and Questions
Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries. Ryan has a long track record of recruiting, interviewing and hiring candidates at all levels of the organizations that he has recruited for. These include entry-level workers, professional workers, physicians and executive level leaders. Ryan has created and worked with many interviewing formats in the industries that he has recruited for and has reviewed resumes and cover letter's for all of the positions he has recruited for.
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