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UC Health Interview
Questions

31 Questions and Answers by Ryan Brunner

Published January 25th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Wellness     Healthcare Services    
Question 1 of 31
At UC Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
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How to Answer
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with UC Health fit into your longer-term plans?
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Answer Examples
1.
At UC Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with UC Health fit into your longer-term plans?

Ryan's Answer #1
"In 3-5 years I would like to see my career with UC Health include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Ryan's Answer #2
"One of the attractive points of working for UC Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
2.
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Ryan's Answer #1
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with UC Health you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Ryan's Answer #2
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
3.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
4.
UC Health supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Ryan's Answer #1
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Ryan's Answer #2
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6.
If UC Health hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Ryan's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of UC Health. I plan to make a positive impact very quickly."
Ryan's Answer #2
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
7.
Why do you think you will be successful in this role with UC Health?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UC Health. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with UC Health will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
8.
At UC Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with UC Health as long as possible.

Ryan's Answer #1
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with UC Health is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Ryan's Answer #2
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."
9.
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

- Expressive
- Communicative
- Open
- Unreserved
- Warm Hearted

Ryan's Answer #1
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "
Ryan's Answer #2
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
10.
In order to work for UC Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

Ryan's Answer #1
"I have a clean criminal record and am happy to comply with any background check you require of me."
Ryan's Answer #2
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
11.
Here at UC Health, one of our core values is prioritizing the needs of the patient first. Talk about a specific time you put the needs of a patient first when you had a full plate of other tasks to complete.
At UC Health, the needs of the patient are the top priority at any moment and for this question your interviewer will be looking to hear that you have the same priority by having you give an example of a time you demonstrated this. Think about a particular time you had a full work load and you had a patient need come up that required your immediate attention. Talk about the course of action you took, both with the patient and your other duties. Stress your ability to prioritize and come back to other tasks that may have been pushed aside for the moment to care for a patient.

Ryan's Answer #1
"I think a great example of my ability to put the needs of the patient first happened just a couple of months ago. In my role as the Supervisor of our ICU, I was asked to present at my organization's personnel committee one morning. I had prepared a great presentation on our retention statistics and was excited to join the group that morning. As I made my way from the parking ramp into the hospital, a vehicle sped up to the entrance and a man walked towards the entrance and collapsed. I immediately ran over, checked vital signs and began performing CPR on the person while asking for a page to be sent out to emergency staff. In a rush of adrenaline, the three minutes I was with the person seemed like an hour. Our emergency staff were there in no time and transporting him to the ED. After my presentation, I walked down to the ED to follow up with my supervising colleague there and I found out the man was rushed to surgery just shortly after he left my care."
Ryan's Answer #2
"Working in acute care in the hospital as a speech language pathologist give me the opportunity to work with palliative care and those patients that are nearing the end of life. On one particular patient a couple of years ago, who was terminal with mouth cancer, he wanted nothing more than to experience some of his favorite food prior to passing. With his family in agreement, I performed a swallowing test and determined him unfit for whole foods. In talking with the family, I learned that ice cream and red meat were his favorites so I worked with our dietary staff on pureed meats for him to try, along with ice cream. The following day, the family was extremely thankful for the time I took and hearing the patient had a big smile on his face during the feeding made my work well worth it."
12.
When have you shown a willingness to learn a new method or new approach to solving a problem?
Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.

Ryan's Answer #1
"When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."
Ryan's Answer #2
"It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."
13.
UC Health is a strong believer in innovation in the healthcare industry and we put a lot of resources into innovation. Why is this important to you?
UC Health is continuously pursuing innovation in the healthcare field through education and research. They have even gone as far as creating the CARE Innovation Center that offers resources and services to healthcare startups looking to revolutionize the industry. For you personally, talk about why innovation is important in healthcare. Don't hesitate to talk about any personal experiences that you have where you have seen new products or procedures change patient care.

Ryan's Answer #1
"As I researched UC Health during my application process, I was amazed to read and learn about the CARE Innovation Center here at UC Health. As an Sonographer, I have personally witnessed so many great innovations in my field alone that have positively influenced patient care in more accurate imaging. This has led to faster and more accurate diagnosing of things like cancer in patients and many lives have been saved due to changing innovation. It's surely refreshing to see an organization that puts so much time and effort into advancements in healthcare and I would be proud to work for an organization that does so."
Ryan's Answer #2
"In all reality, I don't need to look any further than the last couple of years working as a Pharmacist out of college to see the impact that innovation has had on our field. Research into new drugs to help patients suffering from cancer, arthritis and many other diseases are helping the patients that I work with at an astronomical rate. Technology has also greatly improved patient education, prescription ordering and our own workflow within the pharmacy. What innovations has your pharmacy implemented recently that have benefited the staff?"
14.
UC Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Ryan's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Ryan's Answer #2
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
15.
At UC Health, we measure success based on patient outcomes and satisfaction. Why is this important to you in your job?
The great debate in healthcare is how an organization can truly measure success. In the private, for-profit world of healthcare, results are most often measured in bottom line profits. On the opposite end of that spectrum in the not-for-profit healthcare world, results are gauged on patient outcomes and patient satisfaction. UC Health is a non-profit organization and they prioritize the overall satisfaction of patients and great outcomes and your interviewer will be looking for you to buy-in to this philosophy while also seeing the importance of saving money to impact the bottom line. Elaborate on why you feel that patient centered results are important in your job.

Ryan's Answer #1
"Working my whole career as a nurse, I pride myself on my patient care and the positive outcomes I can help influence and I believe the best measure of success for a nurse is in patient outcomes. Knowing that UC Health as a whole takes this same approach is very refreshing to hear because the true mark of a great hospital and clinic is the care that they are providing to their patients."
Ryan's Answer #2
"As an X-Ray Tech, I am on the front line of patient care and I can have a direct impact on the overall satisfaction of a patient's experience with my organization. Because of this, I take a professional and compassionate approach with all patients that I work with. While I do take measures to eliminate waste in my time and resources I use to help the bottom line of the organization, I prioritize patient care to drive their satisfaction and positive outcomes in the end because the patient is the real driver of success of a healthcare organization."
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31 UC Health Interview Questions
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Interview Questions
  1. At UC Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  2. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  3. What type of work environment do you dislike working in?
  4. UC Health supports a healthy work/life balance for all employees. How do you balance life and work?
  5. What is your greatest weakness?
  6. If UC Health hired you today, what would you accomplish first?
  7. Why do you think you will be successful in this role with UC Health?
  8. At UC Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  9. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  10. In order to work for UC Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
  11. Here at UC Health, one of our core values is prioritizing the needs of the patient first. Talk about a specific time you put the needs of a patient first when you had a full plate of other tasks to complete.
  12. When have you shown a willingness to learn a new method or new approach to solving a problem?
  13. UC Health is a strong believer in innovation in the healthcare industry and we put a lot of resources into innovation. Why is this important to you?
  14. UC Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  15. At UC Health, we measure success based on patient outcomes and satisfaction. Why is this important to you in your job?
  16. What part of your healthcare career brings you the most stress?
  17. Do you think it is possible to be a good team member, yet disagree with the leader?
  18. UC Health has a diverse workforce. When have you worked amongst a diverse group of people?
  19. UC Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  20. Rate your problem solving skills from 1-10. How do you justify your rating?
  21. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  22. What distinguishes UC Health as a great employer to work for in your mind?
  23. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  24. Tell me about yourself.
  25. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  26. Can you talk about a time you witnessed a colleague bending or breaking the rules or policies in the workplace? What did you do in that situation?
  27. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  28. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  29. What is your patient care philosophy?
  30. At UC Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  31. At UC Health, part of our mission is to improve lives through personal human connections. Talk about a time you made a personal connection with a patient or colleague that led to positive results. How did you go about building that connection?
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