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UC Health Interview
Questions

31 Questions and Answers by Ryan Brunner

Published January 25th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
UC Health has a diverse workforce. When have you worked amongst a diverse group of people?
View Answers
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
31 UC Health Interview Questions
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  1. UC Health has a diverse workforce. When have you worked amongst a diverse group of people?
  2. UC Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  3. Do you think it is possible to be a good team member, yet disagree with the leader?
  4. Why do you think you will be successful in this role with UC Health?
  5. What is your greatest weakness?
  6. Rate your problem solving skills from 1-10. How do you justify your rating?
  7. UC Health is a strong believer in innovation in the healthcare industry and we put a lot of resources into innovation. Why is this important to you?
  8. What type of work environment do you dislike working in?
  9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  10. What distinguishes UC Health as a great employer to work for in your mind?
  11. If UC Health hired you today, what would you accomplish first?
  12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  13. What part of your healthcare career brings you the most stress?
  14. Tell me about yourself.
  15. UC Health supports a healthy work/life balance for all employees. How do you balance life and work?
  16. At UC Health, we measure success based on patient outcomes and satisfaction. Why is this important to you in your job?
  17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  18. Can you talk about a time you witnessed a colleague bending or breaking the rules or policies in the workplace? What did you do in that situation?
  19. When have you shown a willingness to learn a new method or new approach to solving a problem?
  20. UC Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  21. At UC Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  23. Here at UC Health, one of our core values is prioritizing the needs of the patient first. Talk about a specific time you put the needs of a patient first when you had a full plate of other tasks to complete.
  24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  26. In order to work for UC Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
  27. What is your patient care philosophy?
  28. At UC Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  29. At UC Health, part of our mission is to improve lives through personal human connections. Talk about a time you made a personal connection with a patient or colleague that led to positive results. How did you go about building that connection?
  30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  31. At UC Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
15 UC Health Answer Examples
1.
UC Health has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Ryan's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Ryan's Answer #2
"I am so glad you pointed out your need for diversity at UC Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
2.
UC Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to UC Health in hopes to be considered for the median salary for the role."
3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Why do you think you will be successful in this role with UC Health?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UC Health. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with UC Health will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6.
Rate your problem solving skills from 1-10. How do you justify your rating?
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

Ryan's Answer #1
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Ryan's Answer #2
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
7.
UC Health is a strong believer in innovation in the healthcare industry and we put a lot of resources into innovation. Why is this important to you?
UC Health is continuously pursuing innovation in the healthcare field through education and research. They have even gone as far as creating the CARE Innovation Center that offers resources and services to healthcare startups looking to revolutionize the industry. For you personally, talk about why innovation is important in healthcare. Don't hesitate to talk about any personal experiences that you have where you have seen new products or procedures change patient care.

Ryan's Answer #1
"As I researched UC Health during my application process, I was amazed to read and learn about the CARE Innovation Center here at UC Health. As an Sonographer, I have personally witnessed so many great innovations in my field alone that have positively influenced patient care in more accurate imaging. This has led to faster and more accurate diagnosing of things like cancer in patients and many lives have been saved due to changing innovation. It's surely refreshing to see an organization that puts so much time and effort into advancements in healthcare and I would be proud to work for an organization that does so."
Ryan's Answer #2
"In all reality, I don't need to look any further than the last couple of years working as a Pharmacist out of college to see the impact that innovation has had on our field. Research into new drugs to help patients suffering from cancer, arthritis and many other diseases are helping the patients that I work with at an astronomical rate. Technology has also greatly improved patient education, prescription ordering and our own workflow within the pharmacy. What innovations has your pharmacy implemented recently that have benefited the staff?"
8.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
9.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Ryan's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Ryan's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
10.
What distinguishes UC Health as a great employer to work for in your mind?
For this question, your interviewer will be looking to see that you've done your homework on the organization beyond the position and department you will be interviewing for and they'll be looking to hear that you will be a long-term fit for the position based on your answer to this question. UC Health distinguishes themselves in the Colorado area by being a leaders in innovation, education, research and providing a great work environment and benefits to their employees. Talk about the things that really pull at your heart strings and would make the organization a great fit for you personally.

Ryan's Answer #1
"As an experienced nurse that has thrived in preceptor role for five years now, the greatest appeal of coming to work for UC Health is the nurse residency program and being able to help work with new nurses on helping them develop skills for their future. Education in healthcare is the most important factor in ensuring that great care for patients sees advancements into the future and I would love to be a part of this with UC Health."
Ryan's Answer #2
"Probably my biggest draw to UC Health is the fact that the organization really focuses on all three important aspects of healthcare: clinical care, education and research. I'm really intrigued by the Patient Services research that is in place and that will be conducted in the future having worked in patient safety and services for many years. I think my knowledge and experience in the field could greatly benefit any future research projects here that I would be a part of if hired."
11.
If UC Health hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Ryan's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of UC Health. I plan to make a positive impact very quickly."
Ryan's Answer #2
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
12.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what UC Health does.

Ryan's Answer #1
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Ryan's Answer #2
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
13.
What part of your healthcare career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

Ryan's Answer #1
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Ryan's Answer #2
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
14.
Tell me about yourself.
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

Ryan's Answer #1
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."
Ryan's Answer #2
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."
15.
UC Health supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Ryan's Answer #1
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Ryan's Answer #2
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
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