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North York General Hospital Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

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North York General Hospital Interview Questions

  1. 1.

    Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

      The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

      Ryan's Answer #1

      "I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."

      Ryan's Answer #2

      "Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."

  2. 2.

    Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

      The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Ryan's Answer #1

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with North York General Hospital you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

      Ryan's Answer #2

      "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

  3. 3.

    North York General Hospital deploys one of the largest Family and Community Medicine practices in the country. What is your experience working with the primary care setting and why is it important?

      No matter where you work within the healthcare setting, the importance of primary care for patients is extremely important. Your interviewer will be looking to hear your thoughts on the importance of primary care for patients and the greater community and how your role with the organization relates to this. Talk about the importance of primary care in the well-being of individuals and how that effects the population as a whole.

      Ryan's Answer #1

      "Working in orthopedic surgery, I have a great working relationship with our primary care department because patients are often referred to us directly from their primary care provider. On the back end of thing after surgery, patients follow up with both us and their primary care provider so documentation and communication is extremely important. From a global perspective, primary care provides patients the tools and resources for our patients to live healthier lifestyles and I see this with at risk Ortho patients on a regular basis."

      Ryan's Answer #2

      "Having worked as a nurse in many settings, none has brought me more joy than working with patients in a Family Medicine setting. Due to my nature of wanting to help solve problems and see people make great turnarounds in their health, being able to care for patients on a regular basis in a primary care setting satisfies my professional needs. I am excited about this opportunity with NYGH because I would once again have the opportunity to work with individuals and families on their health needs and goals and would have the ability to follow up with them and see great changes."

  4. 4.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

      Ryan's Answer #1

      "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

      Ryan's Answer #2

      "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

  5. 5.

    North York General Hospital has what we call Joy at Work initiatives to help promote a fun work environment for our colleagues. Talk about your thoughts on the importance of this.

      Happy and motivated workers are the most productive workers. NYGH realizes this and has implemented initiatives into all of their programs to ensure that employees are happy and engaged in their work while being productive. Let your interviewer know that initiatives like this are important because you need to find joy in your work and with your team. Talk about ways that you personally bring joy to yourself and others in the workplace.

      Ryan's Answer #1

      "In reading your website prior to the interview, I was so happy to see the idea of these initiatives. I have worked in a department where there was no engagement between coworkers and our patients suffered because of it. Since that position, I have taken it upon myself to be an ice breaker among my coworkers and set up after work activities for us to get to know each other better. While on the job, I bring a positive and upbeat attitude to work every day and I find that this reflects positively on my colleagues."

      Ryan's Answer #2

      "If I'm hired, you'll quickly find that I am a motivating people person that show up for each shift with a fresh and happy attitude. I find that by getting to know my coworkers and celebrating our differences makes for a really fun time in the workplace. When me and my colleagues are happy on the job, our patients benefit from our positive attitudes. If I see a colleague come to work in a sad of bad attitude, I take the time to talk to them and I find that simply asking questions can often turn a poor attitude around quickly."

  6. 6.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Ryan's Answer #1

      "I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

      Ryan's Answer #2

      "In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

  7. 7.

    North York General Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Ryan's Answer #1

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Ryan's Answer #2

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

  8. 8.

    Talk about your experiences working with a diverse group of colleagues and patients/customers. How do you ensure that you treat all people fairly, no matter what walk of life they come from?

      Considered the most diverse city in the world, Toronto is the home of North York General Hospital. Your potential future colleagues and patients will be a part of that diverse population and your interviewer is asking this question to ensure that you have the ability and willingness to work with any person that you could potentially encounter. Talk about the fact that you value diversity and the differences that people bring to a team or a situation. Use any specific experience you have working with a diverse coworker or patient where you were able to learn something and become a better person because of it.

      Ryan's Answer #1

      "As I've traveled around Canada and the United States during my college years, I can truly say that there is no place like home in Toronto. The diverse population creates such a wonderful culture and learning opportunities for any person and I wouldn't trade that experience for working anywhere else in the world. As I grew up here, I learned to appreciate people that had backgrounds from all over the world and I quickly learned that the more diverse a population is, the wiser it becomes as it relates to any facet of life. We all have our own beliefs and areas of expertise and together we can all accomplish great things."

      Ryan's Answer #2

      "Everyone has their own personal unique story and I value the background and upbringing that every person brings to a team that I work on or a patient that I work with. In the current city I live in, it is rare for me to see a culturally diverse patient. Recently, I was caring for an Inuit patient that was hospitalized after an accident and our conversations during his care really opened my eyes to their way of life and gave me a greater appreciation. I would love to work with and care for the diverse patient population that NYGH has."

  9. 9.

    North York General Hospital is one of the leading medical academic centers in Canada. What is your experience working with medical students, nursing students or other medical trainees and why do you feel this realm of healthcare is important?

      NYGH has a direct affiliation with the University of Toronto and is one of the leading academic hospitals in all of Canada. Future physicians, nurses and other healthcare professionals train at North York General Hospital and it is important that every employee of the organization embraces this culture. Talk to your interviewer about your experience working with students in the healthcare setting and explain why hands-on medical experience is important. Think back to your days training for your career and expand on the need for training the future. If you don't have direct experience working with medical students, that is okay but be sure to explain that you are open to help educate trainees.

      Ryan's Answer #1

      "In my current role, I am fortunate to be able to work with nursing students that rotate through our department. I think back to the days of when I was doing my clinical rotations and how I was still using techniques that some of them had taught me more than ten years ago. I want to be the type of educator that a nursing student can look back and remember something great that I taught them. From my own perspective, I find myself also learning new things from students as they bring a fresh set of eyes to any situation."

      Ryan's Answer #2

      "Education is important to any medical professional in the healthcare industry and I don't have to look any further than my own story to know this is true. Knowing from a young age that I wanted to pursue a career in healthcare, I look back on my times shadowing a physician during high school, working my clinical rotations as a student and then being trained formally as an Occupational Therapist and realize how thankful I am to have had such great teachers and mentors. I always welcome opportunities to work with students in training to help pass the tradition along to them."

  10. 10.

    In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

      The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved
      - Warm Hearted

      Ryan's Answer #1

      "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "

      Ryan's Answer #2

      "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

  11. 11.

    Tell me about your healthcare related education and training.

      Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

      Ryan's Answer #1

      "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with North York General Hospital."

      Ryan's Answer #2

      "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."

  12. 12.

    North York General Hospital is committed to developing our employees to help them grow and succeed as professionals. What are your ultimate career goals and what have you done so far in your career to help towards this goal?

      With NYGH's commitment to internal development of its employees, your interviewer is looking to hear what your career goals are. While being honest in your answer, there is a fine line to potentially walk to ensure you don't exclude yourself from consideration for the position you are interviewing for if you indicate that you don't want to be working that particular position. No department manager or leader wants to hire a person that is just simply looking for a foot in the door. If you have higher goals than the job you are interviewing for, talk about how that job is important in your development and how you'll be able to help the goals of the department.

      Ryan's Answer #1

      "As a newer graduate in nursing, my ultimate goal for my career is to be in a leadership position like a nursing director or even a CNO for a large organization like North York General Hospital. At this point in my career, I am really looking to transition into specialty care like your department to help fully round my nursing skills and expertise. With the year that I've spent in Emergency and Urgent Care settings, I'll bring great skills that I'll look to further develop over time. In wanting a future leadership position, what types of development opportunities does this organization have for future leaders?"

      Ryan's Answer #2

      "Throughout my career working as a Physical Therapist and into a director role at my current organization, my ultimate career goal was to one day be a high level administrator and your open position for an administrator overseeing the Rehab Services department here has me very excited. As I became a director, I enrolled right away into an MBA program to further round my education from the administration side. Paired with my experience as a director and working closely with my current administrator, I believe that I am ready for this role and you'll quickly find that I am a firm, fair and balanced leader with a keen focus on both patient care and financial impacts of all decisions."

  13. 13.

    At NYGH, our patients come first in everything we do and every decision we make. Give an example of a time you put the needs of a patient first when others may not have in the same situation?

      Focusing on putting the patient first in every workplace decision is a mindset that North York General Hospital expects their employees and caregivers to have and your interviewer will be looking to hear of an example where you did this with ease. Talk about your personal motivations in your career and relate those motivations to your ability to put the patient first and provide great care. Let your interviewer know that you are willing to go to great lengths if it provides a great outcome for a patient.

      Ryan's Answer #1

      "Early in my career, I was working in a detox unit at a large behavioral health center and we were extremely short staffed. I was caring for a young woman who was in for severe alcohol and drug dependency and I was doing all that I could to comfort her and educate her while providing the best care possible. One night on my evening shift, the incoming night nurse on the unit called in sick and our unit manager couldn't find a sub to come in for that nurse. I volunteered to stay as long as needed to find a replacement to help provide care to this particular patient because I knew she needed it. Luckily at the time, my family was in a good spot for me to work the extra hours and my manager approved as we were required to have a registered nurse onsite at all times."

      Ryan's Answer #2

      "Working in an intensive care unit, we often have to go to great lengths for our patients and their family members when they have a loved on in a vulnerable position. Last month, we had a gentleman come to our unit that had been injured badly in a logging accident and was put on a ventilator due to a collapsed lung. The following day, his son and grandchild flew in from the west coast to be with him. Seeing that they arrived directly to the hospital from the airport, I offered to help the son arrange for a discounted hotel stay and food for he and his daughter while they were visiting his father. The son was very appreciative and gave him the time to focus on what could potentially be his last days with his father."

  14. 14.

    North York General Hospital takes pride in treating others with respect and dignity. How do you go about doing this in your current role?

      Treating others with respect and dignity begins with self respect and the ability to stand up and speak for yourself. At this point, you can begin to treat others as you wish to be treated and take every person's core values to hear when you are interacting with them. Even when you disagree or get mad at someone, treating them with the utmost respect is critically important in a healthcare setting. For the job that you are interviewing for, tell your interviewer the ways in which you treat patients and coworkers with respect and dignity and speak from your heart in your answer.

      Ryan's Answer #1

      "Working in behavioral health, it is very important that I don't hold any judgments towards my patients and treat them all with the respect and dignity that they deserve. Every person has their own story and personal demons, as do I, and I treat every patient that I work with the way that I want to be treated. If I'm working with a heroin addict, I don't question or judge why a person fell into addiction. Rather, I focus on caring for them respectfully and helping them see the positives in their life to help in their treatment."

      Ryan's Answer #2

      "Working in food services in the healthcare industry, I treat all patients with the respect and dignity they deserve. Whether I encounter a person in our cafeteria, in the hallway or in their room, I greet them with a smile on my face and introduce myself by name. I leave every conversation by asking if I can do anything else for them. I have found that by treating patients this way, they are much happier with my service. If a patient ever complains about the food or service, I use reflective listening to ensure that I can handle the issue or escalate it to the appropriate person to handle in a timely manner."

  15. 15.

    Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

      To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?

      Ryan's Answer #1

      "I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."

      Ryan's Answer #2

      "Some ways to describe yourself could be:

      - Understanding
      - Warm Hearted
      - Empathetic
      - Responsive
      - Charitable
      - Tender Hearted"

  16. 16.

    Tell me about yourself.

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  17. 17.

    North York General Hospital has been conducting research into bridging the gap between hospital and primary care to make the overall care for patients better. From your perspective, where have you seen improvements in gaps between the two?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    North York General Hospital is dedicated to medical research and our staff devote a lot of time and effort into research efforts. Have you been involved in medical research in any way or have you witnessed the benefits of research in the industry?

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  20. 20.

    What is one way that you demonstrate integrity by acting and working in a professional manner? How does this translate to great patient care?

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  21. 21.

    North York General Hospital partners with many local community organizations on comprehensive mental health services for our patients. Why is this important to you?

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  22. 22.

    Why do you think you will be successful in this role with North York General Hospital?

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  23. 23.

    What is your greatest weakness?

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  24. 24.

    In your opinion, what makes you a great problem solver?

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  25. 25.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  26. 26.

    If North York General Hospital hired you today, what would you accomplish first?

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  27. 27.

    North York General Hospital values the ability to show compassion toward our patients and colleagues. Give an example of a time you used an empathetic approach to a patient's situation and why was that approach important for the situation?

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  28. 28.

    North York General Hospital supports a healthy work/life balance for all employees. How do you balance life and work?

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  29. 29.

    How would you describe your personality?

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  30. 30.

    In order to work for North York General Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?

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  31. 31.

    At North York General Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

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