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Legacy Health System

31 Interview Questions & Answers

1.
Talk about a time you used a workplace safety issue as a learning measure for you, another colleague or your team. Why was this important?
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Ryan's Advice
Legacy Health System has a strong culture of quality and safety within their walls. They strive to eliminate both patient safety hazards and employee safety hazards by promoting a learning culture of safety and for this question, you interviewer will be looking to hear about your ability to learn from potential safety mistakes and use those mistakes to prevent future safety hazards. In your example, talk about a time either you or a colleague made a mistake on the job that caused a safety issue. Explain how the mistake was caught and talk about the lessons you learned from that situation moving forward to help prevent it from happening again.

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1.
Talk about a time you used a workplace safety issue as a learning measure for you, another colleague or your team. Why was this important?
Legacy Health System has a strong culture of quality and safety within their walls. They strive to eliminate both patient safety hazards and employee safety hazards by promoting a learning culture of safety and for this question, you interviewer will be looking to hear about your ability to learn from potential safety mistakes and use those mistakes to prevent future safety hazards. In your example, talk about a time either you or a colleague made a mistake on the job that caused a safety issue. Explain how the mistake was caught and talk about the lessons you learned from that situation moving forward to help prevent it from happening again.

Ryan's Answer #1
"Early in my career, I was working at a large nursing home on the evening shift. One evening, during medication passing, I realized towards the end of the pass that we had one dose that didn't belong to the final two patients on the unit. At that time, our staff was preparing the medications on a cart and we would pass in a team of two. We didn't carry along patient documentation during passes and a certain mistake was made by giving one patient the wrong medication. Through a process of elimination based on our tracking chart back at our station, we thankfully realized that a patient was accidentally given a dose of ibuprofen rather than his other pain medication. The ibuprofen would do no harm and we could reissue a safe dosage of his other pain medication. Fully realizing that the mistake could've been much worse, we implemented some new procedures to ensure that we were giving the right meds at the right dose to the right person each and every time."
Ryan's Answer #2
"A couple of years ago, one of my colleagues went out on FMLA with an extreme case of arthritis in her hands due to prolonged use of the respiratory therapy equipment she was using day in and day out. At the time of her injury, our team was pretty sub-specialized in what we were doing around our hospital and we all performed the same specialized tasks each shift. Quickly realizing that prolonged repetitive movements could cause more to get injured, we proposed a more general approach to our work that would not only give us the chance to get out of our daily routines, but it would also allow us to build a full repertoire of skills as Respiratory Therapists. This was a true win-win for all and we are still working with this model to this day."
2.
Legacy Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Legacy Health System in hopes to be considered for the median salary for the role."
3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Why do you think you will be successful in this role with Legacy Health System?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Legacy Health System. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Legacy Health System will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
Talk about a time that you were challenged by new technology or innovation in the workplace. How did you overcome this challenge?
Legacy Health System prides themselves on their ability to be innovative and they even hold innovation as one of their core values in their ability to be progressive in both their thinking and their actions. For this question, your interviewer will be looking to gauge your ability to be flexible and adaptable in the face of inevitable innovation in your work area. Don't be ashamed to talk about a struggle that you had with new technology at some point in your career. The important piece of your answer will come in showing how you overcame your troubles and what lessons you learned moving forward.

Ryan's Answer #1
"I'm sure this is an answer you've heard before, but I can look back on my career and easily say that the advent of the electronic medical record was the biggest innovation and one that I had to work hard to perfect when it was first rolled out. Being a seasoned veteran nurse, I started in the day when paper charting and filing was the only way to keep records. When it was announced that my employer would be going to electronic health records, I was honestly in fear because I was not the most computer literate or savvy person at that time of my life. But, I kept an open mind and worked really hard during our training sessions to make sure that I could hit the ground running from day one. I even spent extra time with trainers to make sure I fully understood the new system. Looking back, I don't see how I was ever an effective nurse when paper charting on patients. The EMR's now are so efficient that I spend probably a quarter of the time I once did charting and that means I have more time now for direct patient care."
Ryan's Answer #2
"Having worked in retail pharmacy for some of my career, the recent implementation of online prescription filling has surely replaced phone calls and faxes at an extremely high rate. In working for a large retail outlet, we were often on the forefront of this changing technology and even though things were almost changing on a daily basis, I had to be open and receptive to these changes because our patients surely were. For me to learn and become effective with so many different methods for taking in new orders and refills, I had to communicate and learn from my teammates, both as the educator and the student. We all brought our own levels and areas of expertise and this approach worked well for all of us."
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