Legacy Health System has a strong culture of quality and safety within their walls. They strive to eliminate both patient safety hazards and employee safety hazards by promoting a learning culture of safety and for this question, you interviewer will be looking to hear about your ability to learn from potential safety mistakes and use those mistakes to prevent future safety hazards. In your example, talk about a time either you or a colleague made a mistake on the job that caused a safety issue. Explain how the mistake was caught and talk about the lessons you learned from that situation moving forward to help prevent it from happening again.
"Early in my career, I was working at a large nursing home on the evening shift. One evening, during medication passing, I realized towards the end of the pass that we had one dose that didn't belong to the final two patients on the unit. At that time, our staff was preparing the medications on a cart and we would pass in a team of two. We didn't carry along patient documentation during passes and a certain mistake was made by giving one patient the wrong medication. Through a process of elimination based on our tracking chart back at our station, we thankfully realized that a patient was accidentally given a dose of ibuprofen rather than his other pain medication. The ibuprofen would do no harm and we could reissue a safe dosage of his other pain medication. Fully realizing that the mistake could've been much worse, we implemented some new procedures to ensure that we were giving the right meds at the right dose to the right person each and every time."
"A couple of years ago, one of my colleagues went out on FMLA with an extreme case of arthritis in her hands due to prolonged use of the respiratory therapy equipment she was using day in and day out. At the time of her injury, our team was pretty sub-specialized in what we were doing around our hospital and we all performed the same specialized tasks each shift. Quickly realizing that prolonged repetitive movements could cause more to get injured, we proposed a more general approach to our work that would not only give us the chance to get out of our daily routines, but it would also allow us to build a full repertoire of skills as Respiratory Therapists. This was a true win-win for all and we are still working with this model to this day."