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Legacy Health System Interview
Questions

31 Questions and Answers by Ryan Brunner

Published January 12th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Wellness     Healthcare Services    
Question 1 of 31
Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
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How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
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Answer Examples
1.
Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

Ryan's Answer #1
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."
Ryan's Answer #2
"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."
2.
Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?
Legacy Health holds respect as one if its core values and they believe in treating all people, whether it be coworkers or patients, with respect and compassion at all times. For this question, your interviewer will be looking to gauge how you treat people with respect in a difficult situation. In your example, talk about your approach being direct but cordial while also considering the needs of the person that you are disagreeing with. Talk about how you don't take things personally, but rather keep them business related while maintaining a calm attitude.

Ryan's Answer #1
"Not long ago, a new hire in our department was disobeying company policy by listening to some pretty inappropriate music at too high of a volume that carried over into our patient waiting area. Looking to take action before a potential complaint from a patient, I approached her about the policy in a respectful manner. I brought up the policy and the reason behind it being that it could be a distraction. She was taken aback at first and didn't want to turn her music down, and I took an understanding approach and told her that I listed to music as well when working back in the blood draw area. I then had her think about it from the patient's perspective. I had her leave her radio playing while walking into the waiting area. She walked back with a sheepish grin, apologized and turned her music down realizing it was way too loud."
Ryan's Answer #2
"A couple of years ago, I was working as part of an organization wide team that was focused on employee burnout and how to better help provide a better work/life balance for employees. As the representative of the Radiology department, I would hear concerns of my colleagues and bring them to the team. When I discussed patient flow at our meetings and ideas to look for ways to help with better patient flow for patients needing imaging, one of the nursing staff from a different department basically belittled my departments needs in front of the group, saying that Radiology was one place that could get backed up. I stayed calm in front of the larger group and explained what a heavy influx of patients at one time causes and the majority of the group seemed understanding. After the meeting, I approached the nurse and told her that I felt very disrespected based on her comments. She apologized and said she didn't realize the stress that an influx on patients put on us. I was also commended by one of our Administrators for handling myself so well in that situation."
3.
Legacy Health System supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Ryan's Answer #1
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Ryan's Answer #2
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
4.
Rate your problem solving skills from 1-10. How do you justify your rating?
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

Ryan's Answer #1
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Ryan's Answer #2
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
5.
If Legacy Health System hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Ryan's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Legacy Health System. I plan to make a positive impact very quickly."
Ryan's Answer #2
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
6.
Talk about a great achievement that you've had during your career. Looking back, what made this achievement so significant?
Legacy Health System values clinical excellence in the form of setting high standards and achieving them for each individual employee. For this question, your interviewer will be looking to get a sense for your ability to achieve your goals or expectations through dedication and hard work. For your example, talk about the achievement that you are most proud of that demonstrates your ability to overcome obstacles while working towards a goal. Don't hesitate to be creative in your answer as long as it shows your ability to strive for something greater.

Ryan's Answer #1
"Having started our of high school as a Occupational Therapy Aide, getting my degree to become an Occupational Therapist had to be put off down the road because of a soon to be young and growing family. As my kids grew older and I gained great experience in the field working as an Aide, I made the jump to attending school full-time while working a 24 hour per week schedule on top of it. I am extremely proud that I made it through schooling on the Dean's list each semester while raising my family and working part time through the entire experience. When I think back on the life and work skills I learned through this six years of obtaining my Bachelor's and Master's degrees, I wouldn't go back and change my path to this point of my career for anything."
Ryan's Answer #2
"In my early years of nursing, I was always interested in the case management side of the industry and I began working towards that goal of becoming a case manager. By taking every possibility of cross-training and furthering my education, the dream of being a case manager became a reality three years ago and I do consider this my greatest career achievement. In researching this role with Legacy Health, I really feel that my biggest achievement is yet to come."
7.
Here at Legacy Health System, honoring a diverse workforce and patient base comes down to doing the right thing for all. Why is being a part of a diverse environment important to you?
Legacy Health considers cultural diversity a moral, social and business imperative in all that they do because they realize that treating all people the same is vital to the services that they provide. Your interviewer will ultimately be looking to hear why you value diversity in the workplace and in the patients that you treat. Talk about any personal experiences that you have and how they have impacted you. Also try and relate the fact that a diverse workforce in healthcare best relates do a diverse patient population where all can thrive.

Ryan's Answer #1
"As a nurse, I love the fact that I have gotten to work with patients from all over the country and all over the world having worked on the west coast for all of my career. Patients from all walks of life have taught me things both personally and on the job that I will take with me for the rest of my life. I know the patient population in this area is very diverse and having a staff that is equally diverse is extremely important. Language barriers and cultural beliefs are all important to understand from the nursing perspective."
Ryan's Answer #2
"Growing up in Idaho, I wasn't exposed to a lot of cultural diversity through elementary, middle and high school. When I left for college in Seattle to train as a Medical Lab Tech, my eyes were really opened to a new and exciting world. My years alone in college, working alongside students from overseas and other parts of the United States, made me such a more complete person and I would look forward to working with a diverse organization coming out of school."
8.
Legacy Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Ryan's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Ryan's Answer #2
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
9.
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Ryan's Answer #1
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Legacy Health System you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Ryan's Answer #2
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
10.
At Legacy Health System we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Assure the interviewer that you would treat everyone at Legacy Health System with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Ryan's Answer #1
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Legacy Health System."
Ryan's Answer #2
"Some ways to build strong relationships in the workplace:

- Have strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener"
11.
Talk about a time you used a workplace safety issue as a learning measure for you, another colleague or your team. Why was this important?
Legacy Health System has a strong culture of quality and safety within their walls. They strive to eliminate both patient safety hazards and employee safety hazards by promoting a learning culture of safety and for this question, you interviewer will be looking to hear about your ability to learn from potential safety mistakes and use those mistakes to prevent future safety hazards. In your example, talk about a time either you or a colleague made a mistake on the job that caused a safety issue. Explain how the mistake was caught and talk about the lessons you learned from that situation moving forward to help prevent it from happening again.

Ryan's Answer #1
"Early in my career, I was working at a large nursing home on the evening shift. One evening, during medication passing, I realized towards the end of the pass that we had one dose that didn't belong to the final two patients on the unit. At that time, our staff was preparing the medications on a cart and we would pass in a team of two. We didn't carry along patient documentation during passes and a certain mistake was made by giving one patient the wrong medication. Through a process of elimination based on our tracking chart back at our station, we thankfully realized that a patient was accidentally given a dose of ibuprofen rather than his other pain medication. The ibuprofen would do no harm and we could reissue a safe dosage of his other pain medication. Fully realizing that the mistake could've been much worse, we implemented some new procedures to ensure that we were giving the right meds at the right dose to the right person each and every time."
Ryan's Answer #2
"A couple of years ago, one of my colleagues went out on FMLA with an extreme case of arthritis in her hands due to prolonged use of the respiratory therapy equipment she was using day in and day out. At the time of her injury, our team was pretty sub-specialized in what we were doing around our hospital and we all performed the same specialized tasks each shift. Quickly realizing that prolonged repetitive movements could cause more to get injured, we proposed a more general approach to our work that would not only give us the chance to get out of our daily routines, but it would also allow us to build a full repertoire of skills as Respiratory Therapists. This was a true win-win for all and we are still working with this model to this day."
12.
Legacy Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Legacy Health System in hopes to be considered for the median salary for the role."
13.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
14.
Why do you think you will be successful in this role with Legacy Health System?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Legacy Health System. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Legacy Health System will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
15.
Talk about a time that you were challenged by new technology or innovation in the workplace. How did you overcome this challenge?
Legacy Health System prides themselves on their ability to be innovative and they even hold innovation as one of their core values in their ability to be progressive in both their thinking and their actions. For this question, your interviewer will be looking to gauge your ability to be flexible and adaptable in the face of inevitable innovation in your work area. Don't be ashamed to talk about a struggle that you had with new technology at some point in your career. The important piece of your answer will come in showing how you overcame your troubles and what lessons you learned moving forward.

Ryan's Answer #1
"I'm sure this is an answer you've heard before, but I can look back on my career and easily say that the advent of the electronic medical record was the biggest innovation and one that I had to work hard to perfect when it was first rolled out. Being a seasoned veteran nurse, I started in the day when paper charting and filing was the only way to keep records. When it was announced that my employer would be going to electronic health records, I was honestly in fear because I was not the most computer literate or savvy person at that time of my life. But, I kept an open mind and worked really hard during our training sessions to make sure that I could hit the ground running from day one. I even spent extra time with trainers to make sure I fully understood the new system. Looking back, I don't see how I was ever an effective nurse when paper charting on patients. The EMR's now are so efficient that I spend probably a quarter of the time I once did charting and that means I have more time now for direct patient care."
Ryan's Answer #2
"Having worked in retail pharmacy for some of my career, the recent implementation of online prescription filling has surely replaced phone calls and faxes at an extremely high rate. In working for a large retail outlet, we were often on the forefront of this changing technology and even though things were almost changing on a daily basis, I had to be open and receptive to these changes because our patients surely were. For me to learn and become effective with so many different methods for taking in new orders and refills, I had to communicate and learn from my teammates, both as the educator and the student. We all brought our own levels and areas of expertise and this approach worked well for all of us."
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31 Legacy Health System Interview Questions
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Interview Questions
  1. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  2. Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?
  3. Legacy Health System supports a healthy work/life balance for all employees. How do you balance life and work?
  4. Rate your problem solving skills from 1-10. How do you justify your rating?
  5. If Legacy Health System hired you today, what would you accomplish first?
  6. Talk about a great achievement that you've had during your career. Looking back, what made this achievement so significant?
  7. Here at Legacy Health System, honoring a diverse workforce and patient base comes down to doing the right thing for all. Why is being a part of a diverse environment important to you?
  8. Legacy Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  9. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  10. At Legacy Health System we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  11. Talk about a time you used a workplace safety issue as a learning measure for you, another colleague or your team. Why was this important?
  12. Legacy Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  13. Do you think it is possible to be a good team member, yet disagree with the leader?
  14. Why do you think you will be successful in this role with Legacy Health System?
  15. Talk about a time that you were challenged by new technology or innovation in the workplace. How did you overcome this challenge?
  16. Personally, where do you see any personal need for further education in your repertoire of skills?
  17. What type of work environment do you dislike working in?
  18. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  19. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  20. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  21. We put a great deal of effort and resources into sustainability projects like water resource management, recycling and other green initiatives. Why is creating sustainable resources important to you in the healthcare field?
  22. Do you prefer to work in a team based position or individually?
  23. How would you describe your personality?
  24. In your job, what are some ways that you help promote a healing environment for the patients that you work with?
  25. At Legacy Health System, we strive to help fill unmet needs in our community through a lot of different avenues. Have you ever been a part of charitable community efforts during your career?
  26. Have you every had a time where you had to go above and beyond your normal job duties to ensure that you were serving the needs of a patient?
  27. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  28. Here at Legacy Health, we put a great deal of effort into making sure that our patients are able to understand what we say to them regarding their care because health literacy is such a major issue today. Why do you feel this is important?
  29. What is your patient care philosophy?
  30. Tell me about your healthcare related education and training.
  31. At Legacy Health System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
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