Sykes Enterprises Mock Interview
Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 28 of 35
Would you say you are a better verbal or written communicator?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
It's okay to have a personal preference regarding your communication style, but the heart of this question is to help the interviewer how adept a communicator you are in all forms. Effective writing skills are integral to inter-department communication, from emails to record keeping, just as clear verbal communication is integral to the functions of your teams and customer relations.
When answering questions on communication, how clearly you communicate your answer is as important as the answer you volunteer. Avoid stutters, long pauses, and any heavy use of speech crutches, such as, "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I prefer verbal communication because a lot can be misread with written communication due to lack of tone, fluctuation, expression, and body language. I will always choose a face-to-face conversation whenever possible."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communication, and other times, written. As a rule of thumb, I tend to practice verbal communication with written follow-up. Utilizing multiple methods creates repetition and therefore change."
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