Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 33 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When you start a new position, it is essential to exhibit strong interpersonal and communication skills and earn the trust of your new teams and clientele. It is wise to spend the first 90 days building relationships, asking questions, and learning how to do the job their way and why they do things the way they do. Without having that valuable information, it will be impossible to make an impact. It's perfectly natural to want to make an impact and to prove your worth. However, it's more important to build an effective strategy first by mapping out your approach to entering a new work environment and introducing yourself and your work style to your new teams. This approach will advertise that you keep your eye on the big picture and are in it for the long game versus short-term goals.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"When we spoke earlier about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If hired today, my goal would be to exceed my KPIs after the first 90 days. I plan to make a positive impact very quickly."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If hired today, I would start by analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

By Kevin

By Kevin