Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 17 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
There is a lot of information on your resume and cover letter, which got you this interview. Now the interviewer would like to get to know you apart from what is on your resume. Before the interview, compose a capsule bio - a description of your life relevant to the position, typically about 200 words. Include only information they couldn't have gleaned from your resume and cover letter. Include information such as where you were born, a blurb about your parents and upbringing, educational and professional achievements (not already listed on your resume-you don't want to come across as redundant), and why you are here today. Rehearse it, ensuring you come across as relaxed, interesting, and relatable. Try to keep it as professionally related as possible. When it gets personal, it should factor into your inspiration for your career path or anything that attests to your work ethic. Your answer should be unique to set you up as a memorable candidate!

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could practically quote each book to you."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

By Kevin

By Kevin