Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 7 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
One of Sykes Enterprises' seven core values is "WE CREATE TRUST. As brand ambassador for international companies, we have a great responsibility. We are responsible for gaining, maintaining and, in some situations, restoring customer trust. We take care of problems and try to find solutions. This includes listening carefully and keeping our promises."
Trust is integral to most companies in the IT and IT Services industry. Companies need to be very mindful about who they bring into their teams, especially when those employees gain access to their clients' confidential information. Assure the interviewer that you're willing to comply with any form of background check they require. If there are issues you are concerned will come to light and hamper your chances of landing the job, be straightforward. This will show that you trust them while showing them the respect they deserve.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. I assure you, if you hire me for this role with Sykes Enterprises, I will maintain a clean record."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Yes, I can certainly complete a full background check. I should disclose that I have a mark on my record from about eight years ago for a DUI. I am still able to travel and no longer have restrictions on my driver's license."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

By Kevin

By Kevin