Sykes Enterprises Mock Interview
Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 16 of 35
How do you make tough decisions that could impact your entire team?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer wants to know how you approach dilemmas and what considerations you take when making decisions that can impact the rest of your team. Your answer will inform them whether you respect the chain of command and have a clear view of the big picture. Many situations require acting quickly and decisively, but there is an important distinction between thinking clearly versus reacting in a panic or out of a stress response. Share your thought processes, the resources you turn to, and the considerations you carefully weigh before taking quick and decisive action.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Leaders are set apart by their ability to make tough decisions respectfully and diplomatically. Last year, we had to lay off 25% of our sales team. I knew that there would be hurt feelings, and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. When tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I believe that when working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."
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