Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 13 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question explores your emotional intelligence. Stress can be part of one's daily work experience. Your interviewer is curious whether you have a grip on your emotions, how they impact your work, and your ability to act quickly and intelligently. They're also curious how forthcoming you'll be with your stress triggers. Assure them you handle yourself well in high-stress situations and can keep moving forward while rarely experiencing task paralysis or procrastination.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"The part of my career that brings me the most stress is when the schedule is running behind due to a lack of hustle on my team's part. I like to be on time with my schedule to ensure that my clients are assisted properly."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I probably bring myself the most stress because of my drive and desire to be the best I can be. I manage this by focusing my energy on productive activities that are good for my career."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

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By Kevin