Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 12 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Before answering scheduling questions, you should be clear on the interviewer's expectations. The last thing you want to do is let this question catch you off guard. Perform your proper research on the company, the positions, and their expectations regarding scheduling and hours. If those answers were not self-evident, then now would be the perfect time to clarify. How you answer this question, direct or evasive, will clue them into your openness and flexibility. It is best to be upfront about the schedule you're willing to work. Being transparent at the forefront is the respectful and professional approach. Ask discovery questions, or ask to see a sample schedule if appropriate. As you know, you are interviewing them as much as they are interviewing you. This distinguishes you from the herd as a viable candidate simply because you are both after the same thing - a good fit.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am available for full-time work, preferably 8-5 Monday to Friday. I am happy to be a team player and work overtime as required. Will these hours,s meet your expectations?"

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

By Kevin

By Kevin