Sykes Enterprises Mock Interview
Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 2 of 35
How do you stay up to date on industry changes and current developments in your field?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Sykes Enterprises seeks to hire those with a passion for the IT industry. This question evaluates how serious or passionate you are about your career. Therefore, your interviewer wants to know if you can talk the talk and walk the walk. How you answer this question will inform them if you pursued this career or just fell into it, and whether you strive to be the best or cruise along with the status quo.
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. Share your approach to staying up to date on the industry changes and current events by referring to the specific sources you tap into. After you've shared yours, feel free to ask the interviewer about their favorite resources for the sheer sake of wanting to expand your knowledge.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications, including PC Mag and Wired. Do you have any recommendations for great resources?"
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My current employer sends a daily email with the company and industry updates. This update is beneficial, and I read it thoroughly every day. I also have Google alerts set up so I am up-to-date on new trends and happenings in the industry."
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