Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 26 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Many who've had this question posed to them wonder if they've already conversed with their previous employer. Therefore, this question often tests how well you cope with stress in real time. If this question makes a candidate nervous, it raises questions about how truthful their presentation has been.
When you answer this question, draw from your last performance review and offer something positive they've said about you. When considering offering a growth opportunity they've identified in a previous performance review, choose something that also serves as a strength, such as being too much of a perfectionist or being too hard on yourself when you slip up. Advertise your merits and try to remain consistent in your answers and how you present and perceive yourself.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"In my recent performance reviews and discussions, my manager described me as a hard worker and a motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My last manager and I had a close relationship. She appreciated my efforts regarding working overtime and taking my work home when required. I believe she would describe me as unique, reliable, and energetic."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

By Kevin

By Kevin