Sykes Enterprises Mock Interview
Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 18 of 35
What characteristics or events contributed towards your success as a leader?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question allows you to share any character-defining experiences that helped your leadership skills grow and further your career. Contemplate what leadership looks like to you, framed by leaders you admire. Some are born with a propensity to lead, and others may learn to lead. The interviewers want to assess where you fall on this scale. Consider what "rising to the occasion" looks like and where you took initiative and tapped into your leadership potential while honing in on what you believe led you to your success.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"There is a multitude of factors that have helped me become a strong leader. First and foremost, I had an outstanding mentor from a young age. Secondly, I studied leadership at great length. My personality has also contributed to my success as I am a natural coach, teacher, and leader."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Here are some other factors that make a successful leader:
- Having a good example and replicating that example
- Working on continual development, both professionally and personally
- Being diligent when it comes to fully understanding your business
- The ability to make solid decisions, promptly
- The ability to delegate when you know you aren't the best person for the task
- Maintaining a positive attitude even when times are tough
- Admitting when you are wrong and holding yourself accountable
- Keeping your team in the loop on current and upcoming changes
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