Sykes Enterprises Mock Interview
Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 19 of 35
How do you evaluate success among your team members?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer wants to know your experience level in directing a team and what you look for when growing and developing them. This question is an opportunity to reveal your interpersonal skills while describing your management style. When leading a team, it is imperative to monitor the performance of each team member without micromanaging them, staying aware of the needs of each team member to support them through to success. One underperforming team member can drag down the entire group. Describe your method and approach to delegating, and advertise how you prioritize the strengths of your crew.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. We meet on Mondays to set our goals together and on Fridays to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I typically have KPI (key performance indicators) in place to measure the success of each team member. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning, and having fun along the way?"
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