Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 29 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Your answer will also help them ascertain how familiar you are with navigating the five main leadership types; authoritarian, participative, delegative, transactional, and transformational, as well as your approach towards and identification of each type. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. How you answer this question will help them evaluate the scope of your interpersonal skills and how well you'll work with their management and their teams.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel I am best in an independent and autonomous environment. Can you describe the management style here?"

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Here are some management styles:
- Directive Autocrat
- Permissive Autocrat
- Consultative Style
- Persuasive Style
- Inclusive
- Democratic Style
- MBWA (Management By Walking Around)
- Laissez-faire
- Mentorship Style

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

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