Practice 35 Sykes Enterprises interview questions covering customer service scenarios, call center metrics, and problem resolution.
Question 22 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question presents an opportunity to advertise your skills and how you've advanced ahead of your peers. It tests your experience level by allowing you to explore this nuance with them. For many employers, the requirement of your number of years of experience is flexible and commonly used as a gauge for the level of experience expected, so long as you have the results to show for the years that you do have and can meet their expectations.
Before your interview, ask yourself how you would rate your skills versus your years of experience. Consider how you judge your coworkers, from those who cruise along in their job craving only the status quo to that inexperienced go-getter.
Examine your five-year career plan, and map out where you've excelled and beat the timeframes you've set for yourself. Make no apologies for your lack of years. Exude confidence and talk to the interviewer about your major career successes and achievements.

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Although I have five years of experience rather than eight, I can do this job well. In my previous role, I outperformed colleagues with 12 years of experience. To me, it's all about drive and the ability to be a quick study. I have all of these qualities and more."

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Along with my five years working in the IT industry, I have worked in related industries my entire career, such as telecommunications and securities. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."

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Written by Kevin Downey
35 Questions & Answers • Sykes Enterprises

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By Kevin